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Toya Sunpalace

7-1 Toyako-onsen, Usu-gun, Sobetsu-cho 049-5731, Hokkaido
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Toya Sunpalace
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Thai first
  • Any
English first
  • All months
    (199)
  • Mar-May only
    (46)
  • Jun-Aug only
    (49)
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    (50)
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    (54)
All months
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel for 1 night and I'm already impressed. Huge and nice modern lobby with high full Length windows , looking out to lake toya. Well equipped gift shop. Both indoor and outdoor onsen with view of lake Toya. Nice restaurants nearby. Jap style rooms are nice. The non jap style rooms are quite outdated but it's still... More 

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Greater Perth, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is obviously catered for large groups. Expect a rush during dinner. The lobby and dining hall were impressive, offering a great view but the room we got was in poor state. Decor a bit gaudy. Cabinet doors were falling off the hinges and carpets were dirty. Room aircon was inadequate. Only thing going for the room was a great... More 

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Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is huge! Obviously catering for big tour groups. The lobby is very pretty as it looks recently renovated, compared to some parts of the hotel which looks like it's from the 80s. We stayed in the modern twin room which is renovated. Room size is decent and the tatami area convert to a comfortable sleeping area at night.... More 

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Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Highlights: Amenities 1. Swimming Pool/Water Park There is a large indoor water park within the hotel premises at B1. Do bring your swimming costumes if you want to take a dip. The park produces fairly large wave swells within the park. Little children might be scared to play in the pool. Look out for the "fake" indoor beach opposite the... More 

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Singapore, Singapore
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's an very old hotel but some of the facilities been renovated. My room is very old though and filled with cigarettes smell... Other than that, no complaints. It's a fantastic family hotel. Has got a BIG heated swimming pool with a few slides and artificial waves every half an hour. A arcade centre for the kids. The onsen is... More 

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Bangkok, Thailand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 24, 2015

Wonderful view.Sunplace hotel was nice for outdoor onsen. They have waterpark too . I didnt bring my swim wear this time .Recommend if you going with your children.Please prepare .

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Shanghai, China
Level Contributor
72 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed March 14, 2015

You have a choice of a Japanese or western style room, I was in a Japanese style. The room size was generous made more so by the absence of a bed, which was a tatami bed made up by the hotel every evening. Tatami floors and a small seating area at the window made the room very comfortable. Decoration, however... More 

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Bangkok, Thailand
Level Contributor
143 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed January 5, 2015

This hotel is located beside the Toya Lake. I stay there in December 2014. The lobby looks good (I know they just renovate it). There are 4 elevators for using to your room. Normally I think every room in this hotel can see the Toya Lake view same like my room (please see the picture). The room is old but... More 

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Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 19, 2014

We booked this hotel despite some bad reviews because they have great view and we simply wanted to give this hotel a try - everybody deserve a 2nd opinion. However, we had a rude shock when we checked in, the hotel was undergoing renovation, There were no porter to help, they made no apology for the inconvenience caused,the staff isn't... More 

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Sydney, Australia
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 23, 2014

One of good hotel we like that have huge size room (2x western bedding plus tatami area). The room inside is very nice fitted. Part of the hotel is in renovation. So it takes a bit walk from front desk to the room. The spring spa area are good and has in door pool. Since it is located at end... More 

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