We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Toya Sunpalace

7-1 Toyako-onsen, Usu-gun, Sobetsu-cho 049-5731, Hokkaido
Hotel amenities
Toya Sunpalace
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
A recent review
3 of 5 stars reviewed 1 week ago
Anglotraveller Shanghai, China
Rate this Hotel

181 reviews from our community

Traveler rating
    19
    70
    53
    22
    17
See reviews for
115
14
4
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Thai first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (38)
  • Jun-Aug only
    (39)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (54)
All months
Shanghai, China
Top Contributor
70 reviews 70 reviews
59 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

You have a choice of a Japanese or western style room, I was in a Japanese style. The room size was generous made more so by the absence of a bed, which was a tatami bed made up by the hotel every evening. Tatami floors and a small seating area at the window made the room very comfortable. Decoration, however... More 

Was this review helpful? Yes
Bangkok, Thailand
Top Contributor
94 reviews 94 reviews
39 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 5, 2015

This hotel is located beside the Toya Lake. I stay there in December 2014. The lobby looks good (I know they just renovate it). There are 4 elevators for using to your room. Normally I think every room in this hotel can see the Toya Lake view same like my room (please see the picture). The room is old but... More 

Was this review helpful? Yes
Singapore, Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 19, 2014

We booked this hotel despite some bad reviews because they have great view and we simply wanted to give this hotel a try - everybody deserve a 2nd opinion. However, we had a rude shock when we checked in, the hotel was undergoing renovation, There were no porter to help, they made no apology for the inconvenience caused,the staff isn't... More 

Was this review helpful? Yes

Travelers are raving about these Sobetsu-cho hotels

Sydney, Australia
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 23, 2014

One of good hotel we like that have huge size room (2x western bedding plus tatami area). The room inside is very nice fitted. Part of the hotel is in renovation. So it takes a bit walk from front desk to the room. The spring spa area are good and has in door pool. Since it is located at end... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 16, 2014 via mobile

The hotel is huge. The dining area looks like a huge mess hall. Buffet food is okay. We stayed here during fall so the view from my hotel room took my breath away. The room itself was old and smells of cigarette smoke. Furniture was tacky. The view very much compensated for the room. At night, there were fireworks. The... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 2, 2014

It was great to stay in this hotel since they provide good service and they have many types of facilities too. Fantastic buffet dinner & breakfast in the large, roomy Palaccio restaurant with a nice view of the lake.

Was this review helpful? Yes 2
Bangkok
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 18, 2014

I stayed this hotel with a group tour from Thailand. the hotel is very big. i think it is too big. the room is quite old design. however,the room is clean and bigger than other city hotels in Japan. I have not used onsen as i was busy with my son. however, it seem to be a good facility in... More 

Was this review helpful? Yes 1
Honolulu
Top Contributor
285 reviews 285 reviews
70 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed July 17, 2014

A large resort hotel. Nice public swimming pool with waterslide and various wading pools. Great for kids. Great hot onsen baths. WIFI available only in the lobby, an especially long walk if you had a room such as 1x66. They serve a really nice buffet breakfast in the large, roomy Palaccio restaurant with a nice view of the lake.

Was this review helpful? Yes
Blacksburg, Virginia
Top Contributor
81 reviews 81 reviews
78 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed May 3, 2014

This is a 5 star hotel and resort. The best features in this resort are: 1. Large hot spring (Onsen) pools and bath. It has several round pools of hot water; one pool is very cold water (20deg or less). 2. If you like hot spring this is the place. The hotel is also on the Lake Toya with fantastic... More 

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
92 reviews 92 reviews
92 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 7, 2014

I was wowed by photos online and was not disappointed when I arrived at the huge hotel, which has a great location right on Lake Toya, the main attraction in the small town. The spacious rooms come with a big window which overlooks the lake, a most pleasant sight. Hotel feels luxurious with helpful concierge staff on standby and there... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

107 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (105)
Viewed
View from room (8)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (16)
Viewed
Dining (8)
Viewed
Bathroom (1)
Viewed
Pool/beach area (13)
Viewed
Family/play areas (1)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question