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Sierra Resort Hotel Hakuba

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Ochikura Kogen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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Sierra Resort Hotel Hakuba
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Sierra Resort Hotel Hakuba
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188 reviews from our community

Traveler rating
    130
    37
    12
    7
    2
See reviews for
71
59
3
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Any
English first
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    (188)
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    (45)
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    (38)
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    (69)
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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Want to write this review to let future travelers to Hakuba know: this hotel is absolutely GREAT. What sets it apart is not just the range of facilities but the staff that is so so very friendly, accommodating and just the best I have seen in recent times. From Mike, who picked us up at the JR Hakuba station and... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Good resort, facility and staff ! Convenient to go to the ski place and restaurants! Wonderful views and totally relaxing atmosphere! Free snacks in the front , you could eat anytime! You may also bring the pet with you because of the pet hotel nearby! Touching service and will love to come again !

Was this review helpful? Yes 1
Brisbane, Australia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were greeted at the Happo One bus terminal as our bus pulled up and taken back to the resort in the complimentary hotel shuttle, we were greeted and checked in ASAP, we were shown all the facilities of the resort. After 2pm everyday there is complimentary red and white wine in the wine lounge downstairs, over looking the deck... More 

Was this review helpful? Yes 1
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed for 10 nights during the (end of the) skiing season in March 2015. We stayed in the 'old wing' of the hotel and it was great - no need of refurb in our eyes! The beds were comfortable, the view was great, it was quiet, everything about the room was good. Very happy with our rooms. The minor... More 

Was this review helpful? Yes 1
Shanghai, China
1 review
5 of 5 stars Reviewed March 3, 2015

We had a great time stayed in the hotel a whole week as winter holiday last Feb. My kids they enjoyed the ski and snowboard sports. The hotel provided reserved hotel shuttle bus send and pick us everyday to the ski school which so convenient for us. My husband enjoyed the hotel facilities, the beautiful view and totally got refresh... More 

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Hong Kong, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2015

We recently stayed at the Sierra Resort for our first family holiday in Japan to experience the snow. Our stay in the hotel didn't disappoint and I want to say a huge thank you to all of the staff at Sierra- they were amazing - fabulous fabulous service and it really made our holiday a real treat!! Nothing was too... More 

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Norwich, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

We have just spent a week here and the hotel is lovely. The rooms are a bit worn, but I hear much less so than most other hotels in Hakuba. The staff are friendly and knowledgeable, and the food is good. There are a few bottles of free wine in the evenings, but if you're not there at 5 on... More 

Was this review helpful? Yes 1
Vancouver, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 21, 2015

My family and I stayed here for 4 nights during our ski holiday in February. We had such a lovely time at this hotel. What made it so special is the staff at this hotel. They go out of their way to assist and make you feel so comfortable. Admittedly this resort is located at least a 10 min drive... More 

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Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2015

Fully agree with the others, who reviewed the hotel as excellent. Very helpful and friendly staff, big rooms, comfy beds, amenities, bus to the slopes, Onsen, surrounds - all excellent. Admittedly it is a little isolated in the middle of nowhere, but the bus transfers are frequent and quick. With the two restaurants one has some choice in regards to... More 

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Senior Contributor
32 reviews 32 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2015

great staff very helpful, the resort is nice and well connected to all the ski places by bus, the onsen is great, the hotel staff go out of their way to make ur stay great, would definately stay again, breakfast is good, dinner options limited but what is available in the hotel is very good

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