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Sierra Resort Hotel Hakuba

4.0 of 5 Ochikura Kogen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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Sierra Resort Hotel Hakuba
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Sierra Resort Hotel Hakuba
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158 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
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5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

If you're there for the snow this resort will make it a highlight. Welcoming staff, inviting spring baths, hot treats and traditional drinks are some of the highlights. The igloo which holds the most delicious bean soup inside or the green curry on the front deck that is like nothing else help add to the most amazing views of snow... More 

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16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Prior to arriving I wasn't really sure what to expect due to a few people leaving slightly negative reviews about the rooms needing renovations, the food not being great or the noise from the snow falling from the roof. We could not fault this hotel in anyway- we were constantly amazed at the service, free inclusions and absolute beauty of... More 

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Perth, Australia
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic resort about 15 minute drive from the JR Hakuba station. The hotel actually has a shuttle pick up service to pick up guests from Hakuba Station which was very helpful! The decor of the rooms are a little tired as another reviewer has mentioned. It does need a bit of a make over, but the rooms are clean, comfortable... More 

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Cairns, Australia
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our party of 2 adults and 1 teenager stayed here for 5 nights in early January 2015 and have to say it exceeded our expectations. It was snowing when we arrived and the views out of the huge picture windows were beautiful. Staff were very helpful, with plenty of english speaking people to help. Access to the ski slopes was... More 

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights early December as part of our honeymoon tour in Japan. We had a room on the second floor with beautiful view overlooking the garden lit up with Christmas light. The room itself is big, although slightly dated comes with all amenities. Staffs spoke good English and complimentary drop off and pick up to and... More 

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Senior Contributor
37 reviews 37 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall we had a nice stay at Sierra Resort. The setting is beautiful, located a little out of town but still convenient enough with a car. Service was excellent for our big family group, they helped us make reservations for restaurants and ski schools --not an easy feat for 18 people. I found the public facilities at the hotel to... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

It's a relatively nice hotel. Some of the decor is a little dated. After having booked this for our honeymoon we emailed and asked about getting a room that faces the forest as its our honeymoon. A reply said yes. We have just checked into our 'grand twin room' and it's very disappointing. It's on the low side of hill... More 

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Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotels.com had a great deal with on middle class room. Room had lots of amenities together with some modern design. Will definately stay again for another snowboarding trip. Other Japanese website is providing a limited room selection, so would choose hotels.com or expedia for the next booking

Was this review helpful? Yes 1
Gold Coast, Queensland, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

This property is so beautiful. The staff fantastic and English speaking. Whatever I asked for or requested they helped in every way. The beds where comfortable, very clean room. Not great internet connection but you have to think about where you are. The onsen was so beautiful with views over the snow and snow filled trees. The free food and... More 

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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We wanted to stay at a hotel out of the main part of town, so the location of this property was great. We advised the hotel when we would be arriving and the hotel bus picked us up from the station. The hotel is about a 10 minute drive from town, and there are fairly regular shuttle buses to and... More 

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Additional Information about Sierra Resort Hotel Hakuba

Address: Ochikura Kogen, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sierra Resort Hotel Hakuba 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Style:
#1 Family Hotel in Hakuba-mura
#2 Luxury Hotel in Hakuba-mura
#2 Onsen Hotel in Hakuba-mura
#2 Spa Hotel in Hakuba-mura
#6 Romantic Hotel in Hakuba-mura

173 photos of this hotel

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Hotel & grounds (46)
Dining (19)
Bathroom (5)
Room/suite (9)
Pool/beach area (7)
View from room (4)
Other (37)

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
Dining (12)
Room/suite (6)
Business center/function rooms (2)
Bathroom (4)
Pool/beach area (1)
Other (8)
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