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All 61 Hakuba-mura hotels

Sierra Resort Hotel Hakuba

4.0 of 5 Onsen Hotel   |   Ochikura Kogen, Hakuba-mura, Kitaazumi-gun, Nagano Prefecture 399-9301, Japan (Hakuba happou Onsen)
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Sierra Resort Hotel Hakuba
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Ranked #5 of 61 hotels in Hakuba-mura
Certificate of Excellence 2013
A recent review
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88 people have reviewed this hotel

Traveler rating
    54
    24
    6
    3
    1
See reviews for
30
42
1
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Hakuba-mura, Japan
1 review
5 of 5 stars Reviewed 1 week ago

Arriving on a grey rainy day, we received a delightfully friendly welcome. All the staff were helpful and determined to make our stay as enjoyable as possible. The drivers shuttled us back and forwards between hotel, ski lifts and restaurants and were always quicker to arrive than estimated. When we arrived at the lift station on our first day, having... More

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Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

We had an amazing time throughout our stay at Sierra Resort. We love everything about this resort especially their staff service. They were very friendly, helpful and accommodating with all our requests. The overview of the premises and the location of the resort is perfect! Apart from the close proximity to the ski slopes, another contributing factor in deciding my... More

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hong kong
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 21, 2014

I have seen other reviews on this resort with so much plus comments and I can confirm that these comments are doing the resort justice. The resort offers so much to the guests from free snacks(miso soup/popsicle/coffee flavored milk/egg with rice/popcorn/etc) to high quality dinner with excellent hospitality. The onsen, although too dark for me, is so great with excellent... More

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Coolum Beach, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2014

We stayed at Sierra for 7 wonderful nights. The staff at Sierra are amazing, from dealing with requests, booking restaurants for dinner and getting us around Hakuba in the resort shuttle bus. Nothing was ever to much for them. The resort has a spacious feel with an amazing outlook from every window. Breakfasts had a good selection and the complimentary... More

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Townsville, Australia
1 review
4 of 5 stars Reviewed January 27, 2014

We stayed at this resort based on reviews on TripAdvisor. We found the staff to be most friendly, helpful and courteous. We could not fault the level of service they offered. I would most definitely stay here again. The only down side to this resort was the restaurant menu which did not cater for our children (not that they are... More

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Singapore, Singapore
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014

We just stayed at the Sierra Resort in Hakuba for 2 nights. The resort is almost faultless, lovely rooms, great atmosphere, beautiful forest grounds, and perhaps one of the best Onsen's in all of Japan (built in 2012 in an old farmhouse style). The staff are so friendly, helpful and speak good English. The shuttle buses will take you out... More

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Perth
Contributor
20 reviews 20 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 24, 2014

Stayed at this fantastic resort for 5 nights, can not fault the facilities, the food, the staff or the service. Shuttle bus service is so convenient, drop you where you want and pick you up again. Front desk staff could not be more helpful and speak English very well and go out do their way to help with any requests.... More

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Avoca Beach, Australia
1 review
5 of 5 stars Reviewed December 13, 2013

We stayed at Sierra Resort Hakuba in September and we had a fantastic time!! My friend who lives in Hakuba highly recommended Sierra and we are grateful we took his advice. Sierra has an amazing garden and an incredible hot spring Onsen built with an old Japanese farm house. As we arrived, we were greeted by friendly staff and my... More

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Taipei, Taiwan
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2013

Stayed at this beautiful and warm resort for one night in fall, this resort is surrounded by the awesome colorful autumn view. Excellent staff, they checked with restaurant twice for us only because we asked if we could bring our own bottle of wine to the restaurant for dinner while we check-in!! We do enjoyed our wonderful tasty dinner at... More

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Brisbane, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2013

We visited Hakuba during the Ski Season and stayed at Sierra Resort for 4 days over Christmas. Both my husband and I thought it was fabulous. There is a complementary shuttle service from the Train Station to the resort, they have Japanese and English speaking staff which made it a little easier to communicate. We were welcomed in by Josh... More

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Additional Information about Sierra Resort Hotel Hakuba

Also Known As:
Sierra Resort Hakuba Hotel
Sierra Resort Hakuba Hotel Hakuba-Mura
Sierra Hotel Hakuba
Address: Ochikura Kogen, Hakuba-mura, Kitaazumi-gun, Nagano Prefecture 399-9301, Japan
Location: Japan > Chubu > Nagano Prefecture > Kitaazumi-gun > Hakuba-mura > Hakuba happou Onsen
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotel in Hakuba-mura
#2 Romantic Hotel in Hakuba-mura
#4 Family Hotel in Hakuba-mura
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sierra Resort Hotel Hakuba 4*
Official Description (provided by the hotel):
we have the largest class of rooms & original hot spring in hakuba.and we serve for you perfect pickup & drop off.Best for family: kids for free. Jr.suite have 2bed rooms.Best for lovers: Grand Twin & Double room are 36m2.Double room's bed is kind size(183cm). All rooms have a jet bus and Free wifi. ... more   less 
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