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Butter Milk

4266 Hokujo Happo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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1 room 1 adult
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23 Reviews from our TripAdvisor Community

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Thredbo Village, Australia
Level Contributor
8 reviews
7 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

Poor service from the silly woman at the front (seems like owner) arrogant and ignorant. I don't know how they get excellent reviews. Management needs to get their act together. They don't even know what time they open with false advertising. As we walked in guests walking out also told us to go elsewhere! Will not recommend to anyone!!!

Helpful?
Thank leduden
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Unbelievable poor service at Bar, Location is good, but they will make you disappointing by their superior service. I am loco of Hakuba, will not come to here anymore. Hard to find somewhere else, thr bad service. Also, poor wifi connection.

Helpful?
Thank Tatsuo M
Brisbane
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A "craft beer" bar would be a stretch as we read on some local flyers but it was still great for a beer. Super friendly local owners were hospitable and they had two of the local beers on tap. Would've loved some of the bottled local collection too. From what we're hearing behind us the food is pretty good too.... More 

Helpful?
Thank JLemur
adelaide
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the most wonderful stay in this hotel with a large group over New Year's Eve. Naoko and all her team were all great and we loved it. Helpful, friendly, warm, fun, great location. Rooms are clean and warm with great views of the bottom slopes near Adam Gondola. Breakfasts perfect for the family, food lovely.

Helpful?
Thank wendybev
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 7, 2016 via mobile

This place was awesome! Located right at the bottom of the main gondola at happo. Stayed in a single room up stairs. The room was heated and comfortable. Down stairs has a drying room for your gear and hot tubs. What made the place perfect was the staff. Most friendly and helpful! Nothing was a problem at any time! The... More 

Helpful?
Thank Matthew F
Sydney, Australia
1 review
5 of 5 stars Reviewed December 29, 2015

My son was on his first overseas trip and was staying a week at Butter Milk. From the first moment that I had contact with Naoko she could not have been more helpful. She was wonderful. The service and responses that I got were so impressive. She was so helpful. After my son returned home, he could not stop raving... More 

Helpful?
Thank Joanne D
Sydney, Australia
1 review
5 of 5 stars Reviewed December 28, 2015

Undoubtedly the most hospitable staff i've ever come accross, Nayoko and Eiichi basically assumed the role of being parents to us for our week long stay there, offering us transport to help us with our ski gear, free bike hire, cheap ski passes, directions for getting home, washing our clothes and going out of their way to help with anything... More 

Helpful?
Thank alexV9109LD
hakubabuttermilk, オーナー at Butter Milk, responded to this review

Dear Alex Thank you for your kind words. You were so wonderful boys. We loved you. I really happy you enjoyed your stay in ButterMilk. Hope to see you again! Naoko More 

Greater Sydney, Australia
1 review
5 of 5 stars Reviewed December 19, 2015

Amazing experience! First time travelling overseas, and the hospitality was incredible. Rooms are cosy; beds are comfortable and warm. The owners are helpful and so caring. Expectations were met and surpassed! Location is perfect, next to happo one Adam gondola. Would recommend to anyone looking for a homely, convenient ski lodge. 5 stars!

Helpful?
Thank Joanne D
Perth, Australia
Level Contributor
2 reviews
5 of 5 stars Reviewed November 25, 2015

Rooms were great, beds were comfy, shared bathrooms but they weren't a problem. Right next to Adam gondola, close to lots of restaurants and great bars. They have a bar/restaurant onsite which was so delicious and well priced. Naoko and Eiichi were the sweetest hosts, just make sure you take a pair of thongs to walk around inside with. Couldn't... More 

Helpful?
Thank Laura R
Melbourne, Australia
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 22, 2015

The perfect location on the piste, just metres from the main Gondola Adam up Happo One. The owners and staff there are absolutely wonderful. They are all extremely kind of helpful. Naoke and Eiichi are the best hosts that you could ask for. The room was warm and comfortable with plenty of space for two people (I had a twin... More 

Helpful?
1 Thank badgey
hakubabuttermilk, オーナー at Butter Milk, responded to this review

Thank you for your kind words and we are glad you enjoyed your stay at Buttermilk! Hope to see you soon! More 

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