We spent 2 nights at Hakuba Springs Hotel and had a BLAST! Not only the facilities are great, but meals they serve are just fabulous and easy access to a slope and local bars & shops. Couldn't hope any better. Last but not least, all the staff at Hakuba Springs Hotel are amazing! They were so friendly, helpful and willing... More

Second time we have been here and the facilities are only out done by the quality, helpfulness and genuine friendliness of the staff. Every need was met, helpful advice given as required. I cannot rate them highly enough. More

We had the best ski holiday ever in Hakuba, not just thanks to amazing Japanese powder, but also our wonderful stay at the Hakuba Springs Hotel! The hotel staff are some of the nicest, friendliest and helpful hospitality that I have ever met. The staff at the front desk assisted in every way imaginable, the breakfast buffet was to die... More

We thoroughly enjoyed our stay at H.S.H. We found the friendly staff went out of their way to make sure our every need was met.We loved the onsen, breakfasts,and had a lovely meal at the French restaurant. Our room was large and serviced well.The facilities for skiers were excellent. Being older travellers we appreciated being collected from the station on... More

I loved the family room. The kids often went there at night to chill and watch movies while we ate or socialised without them. The hotel restuarants are good value. Breakfast was really good too. Lovely service. Great onsen. Recommend you choose here! More

We had a great time in Hakuba (Jan 12) mainly due to the experience with the accommodation. We had a deluxe twin room which was huge and helped with all the bulky ski gear we were carrying. The onsen (spa) facilities were brilliant and really was the best way to relax after a full day of skiing. Location wise, there... More

The HSH delivers a wonderful all round experience. having stayed previously in Wadano we thought we would give the village a try and we were not disappointed. Of particular note was the staff - Bobby and the crew couldn't do enough. A great location from which to take in all that the village has to offer and extremely convenient to... More

Our family of 8 had two rooms in the hotel: a quad room with four beds and a junior suite with oversized twin beds and japanese mats where 3 of our smallest children slept. I was pleasantly surprised at the size of the junior room, altho a little disappointed that the picture I had seen online didn't match the bed... More

From the first email to Hakuba Springs Hotel to the last friendly smile as we walked out the door I cannot speak highly enough of this hotel and staff. Communication and Booking: We were emailed by "Bobby" who has excellent English and answered every question we had. We went mid December 2011 so we had many questions on snow conditions,... More