We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Phoenix Wing

22305 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Professional photos
Hotel Phoenix Wing
View Map
Add Photo Write a Review

14 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    3
    8
    2
    1
    0
See reviews for
8
4
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (14)
  • Mar-May only
    (4)
  • Jun-Aug only
    (2)
  • Sep-Nov only
    (2)
  • Dec-Feb only
    (6)
All months
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 14, 2015

I have a dog. I wanted a place to stay with my dog. I was willing to pay extra in order to bring my pup along with me. If you have no dog, this place is expensive and probably a bit creepy if you're not a dog person. But it's great to have a place where you can bring your... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed January 23, 2015

We arrived at about 9pm at night. It was about a 20 minute walk from the drop off location of the Nagano to hakuba bus. The staff were super friendly and showed us to our room. They used google translate to communicate and asked us if we wanted breakfast or dinner the next day. When we wanted to go skiing... More 

Was this review helpful? Yes
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 3, 2014

When we booked here, we had no idea it was a dog hotel. When eating in the restaurant other patrons had their dogs sitting with them eating meals.. That aside the meal was exceptional, really really great and at a very decent price. 6 courses of kaiseki style cuisine. The chalet was nice and cosy but nothing special. There was... More 

Was this review helpful? Yes 1
Bangkok
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 1, 2014

Back home after a great holiday in Hakuba I feel the need to share some thoughts/comments and feedback regarding our stay at the Phoenix Wing. First of all, the house was lovely, nice and cozy. We felt really being nestled in the mountains and surrounded by nature as we wished. However, there were a few things we didn't like that... More 

Was this review helpful? Yes 6
Hong Kong
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 2, 2013

Just back from our 1 week stay at this hotel. The chalet is very comfortable and convenient. The only problem is you must go to the lobby to get Internet. I will emphasis on the service which has made our stay even more enjoyable. Everyone is at your service and I would recommend as well their restaurant. I will make... More 

Was this review helpful? Yes 4
Newcastle, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 7, 2012

Stayed here for 7 nights 2 in hotel, 5 in apartment, staff very helpful, made us very welcome, dinner at restaurant exceptional

Was this review helpful? Yes 5
Brisbane, Australia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 15, 2011

I stayed at the Phoenix Wing hotel for 4 nights with 8 friends for a skiing holiday. We booked 3 chalets and were comfortable, although the space was quite small - normal for Japan. The chalets were conveniently on the bus route to and from the Hakuba resort gondola, which meant that we didn't have to carry all our equipment... More 

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question

12 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (1)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hakuba-mura hotels
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#6 of 101 in Hakuba-mura
4.5 of 5 stars 77 reviews
Hotel Mont Blanc Hakuba
#21 of 101 in Hakuba-mura
4.5 of 5 stars 94 reviews
Show Prices
Show Prices
Show Prices
Double Black Hotel
#15 of 101 in Hakuba-mura
4.5 of 5 stars 63 reviews
Hakuba happou Onsen
Hotel Hakuba
Hotel Hakuba
#25 of 101 in Hakuba-mura
4.0 of 5 stars 102 reviews
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#20 of 101 in Hakuba-mura
4.5 of 5 stars 150 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay