Myself & 2 accomplice (mid 20's) stayed at Luna Hotel for 7 nights. For the duration of our stay, we were 100% of the time treated like VIP's along with all other guests, I guess what im trying to say is that the staff at Luna actually go out of their way to ensure your stay is as smooth &... More

Only stayed 1 night, but could not fault staff-attitude, helpfulness etc. They searched out the best route for us to move to our next driving destination. Japanese GPS in the car is not great if your Jpananese is poor. Hotel is in an excellent position, only an easy few minutes walk to the Sakka lifts, the beginner area, but with... More

I stayed here in January 2012 with my husband. The location is fantastic, being right next to the sakka lifts. The staff were incredibly helpful and welcoming picking us up from the bus and dropping off. They provided lots of useful recommendations for skiing, restaurants bars etc. and helped to create a relaxed atmosphere at the hotel. We arrived in... More

My two kids and I had a wonderful two-night stay in early January. We live in Tokyo and I was looking for any easy, kid friendly skiing getaway during my kids' school holidays. Since we live in Japan, I was not looking for a "Japanese" experience during this holiday, but rather something affordable and comfortable with convenience and easy communication.... More

I stayed at Hakuba Luna in Decemeber 2011. I couldn't have asked for a better experience! Not only is the hotel in a perfect location (right near the slopes and ski lifts) but the staff were so friendly and helpful!! Breakfast was included daily and there was a great selection everyday (and if your an Aussie you will appreciate the... More

I stayed here with a couple of friends in January 2011. Location is fantastic because it is only a few minutes from where the Sakka lift is. Breakfast every morning is great and changes everyday. The staff are very friendly and relaxed as well. While the rooms are basic, they are really clean and beds are very comfy - and... More

Stayed here with 4 friends last January and we had a we sensational time. Access to the Sakka lifts is unbeatable; an easy level 2 minute walk. Our room was very comfortable and the beds were some of the best we have slept on in Japan ( having stayed in Niseko and Hakuba before this trip). The staff were all... More

We really enjoyed our 4 days at the Luna. We had a large corner room ground floor at the back with dual windows looking out to the snow covered trees, it was beautiful! The quality of the bed was a surprise, the biggest comfiest one of our stay in Japan (and possibly in all our travels). The location near Sakka... More

Stayed here as a couple and was disappointed. Although some staff were friendly and helpful, we felt like we were imposing on their holiday. Breakfast was served by a young girl in pajama's who looked like she just rolled out of bed. We once arrived 10 minutes after breakfast was finished and were made to feel a nuisance even though... More