We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hakuba Luna Hotel

4777-1 Wadano, Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Hotel amenities
Hakuba Luna Hotel
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Ranked #16 of 101 Hotels / Ryokan in Hakuba-mura
A recent review
5 of 5 stars Reviewed April 15, 2015
bill k Brisbane, Australia
Add Photo Write a Review

82 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    53
    17
    6
    5
    1
See reviews for
33
23
3
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (23)
  • Jun-Aug only
    (1)
  • Sep-Nov only
    (2)
  • Dec-Feb only
    (56)
All months
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 15, 2015

Fantastic atmosphere, very comfortable lodge including great bar and restaurant with home cooked meals. All families had a fun time in the games room. The best part was the amassing service from all the staff – always ready to help. Proximity to ski lift, rental shop also a major plus.

Was this review helpful? Yes 3
Adelaide, South Australia, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 18, 2015

I let someone else make all of the arrangements for our January 15 ski trip to Japan. Left them to choose the resort (Hakuba - Happo One), the timing, the timing and the accommodation. This was a dads and kids trips. Someone else was handling the details. What could possibly go wrong? In honesty; absolutely nothing. Happo One (pronounced, "Awe-nay",... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 5, 2015 via mobile

We stayed for a week with our three teenage boys and all loved it. The rooms are small but well appointed, freshly renovated and very clean, the breakfast is hearty, is within short walk of a large ski lift and is wonderfully run by hardworking and attentive staff with very good English. We would definitely come back!

Was this review helpful? Yes 3
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 27, 2015

Cosy, clean and comfortable hotel in an unbelievably close distance to the Sakka ski lifts which was perfect for my group as we were beginners. Shuttle buses are just a short walk down the road and they take you everywhere around Hakuba. Three of us (aged 21-27) stayed in a quad room (2 bunk beds) and everything was fresh and... More 

Was this review helpful? Yes 2
Perth
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 11, 2015

The Luna is a wonderful hotel right across the road from the ski fields, about a 100m walk to the Sakka lifts which are great for beginners and the more advanced skiers. Julian and his wife Tomoko run the hotel discreetly, but are always on hand to assist if needed, and will go that extra mile for you. The rooms... More 

Was this review helpful? Yes 1
Greater Sydney, Australia
1 review
3 of 5 stars Reviewed January 5, 2015

We stayed here with young children over New Year. Julian and his wife and staff were helpful however we had problems with the heater in the kids room. A technician was repeatedly called out and but still it didn't work properly and then we were able to move rooms however the heater in the next room could only operate on... More 

Was this review helpful? Yes
Julian W, Manager at Hakuba Luna Hotel, responded to this review

Thank you very much for your positive review of The Luna Hotel. We are glad you enjoyed our breakfasts which are made by the manager's wife from local produce. The Luna's benefits as you pointed out are it's proximity to Central Snow Sports rental shop next door and closeness to the lifts. Regarding the heater in your children's room. When... More 

London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 1, 2015

The Luna Hotel is a real find. It's wholly warm, welcoming, unpretentious, cosy and well located. Lovely simple (western) breakfasts included. 50m walk to a big chair lift. And ski-in on return. Proprietor Julian and his lovely wife are incredibly friendly hosts. Highly recommended skiing accommodation.

Was this review helpful? Yes 1
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 31, 2014

We were a family of 5 so had two rooms, over Christmas week. Great little Lodge type hotel. Rooms were very small, but this is the same for most Japanese hotels. The staff were extremely helpful and friendly and went beyond to assist us in any way they could. Less than 100m to three beginner ski runs which was perfect... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed July 23, 2014

Stayed at Luna last Feb with two kids 7 & 9. Best location hands down. First day we had to get a bus to Evergreen ski school ( Stop was about 30 metres away), then the remainder of our time we walked across the road to the lift. Super easy. Ski hire is down the street and plenty of restaurants... More 

Was this review helpful? Yes 2
Bangkok, Thailand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 25, 2014

We stay in March and as the end of the season, it was price competitive. While the localization may be good for the chair lift ( only 50 m) to first slope and bus stop to bring you to other station, the place is far out the center. It may take 20-30 minutes down between nice small road but getting... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Hotel & grounds (2)
Viewed
View from room (3)
Viewed
Room/suite (4)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (8)
Viewed
Dining (9)
Viewed
Room/suite (2)
Viewed
Family/play areas (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hakuba-mura hotels
Hakuba happou Onsen
Hakuba Yamano Hotel
Hakuba Yamano Hotel
#7 of 101 in Hakuba-mura
4.5 of 5 stars 77 reviews
Hakuba happou Onsen
Hakuba Springs Hotel
Hakuba Springs Hotel
#10 of 101 in Hakuba-mura
4.5 of 5 stars 111 reviews
Show Prices
Show Prices
Show Prices
Hakuba happou Onsen
Hakuba Tokyu Hotel
Hakuba Tokyu Hotel
#18 of 101 in Hakuba-mura
4.5 of 5 stars 150 reviews
Hotel La Neige
#12 of 101 in Hakuba-mura
4.5 of 5 stars 31 reviews
Hotel Mont Blanc Hakuba
#20 of 101 in Hakuba-mura
4.5 of 5 stars 94 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay