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Double Black Hotel

Travelers' Choice award winner
4977-1 Wadano Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
Double Black Hotel
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62 reviews from our community

Traveler rating
    37
    18
    4
    2
    1
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13
19
2
Business
0
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (46)
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a week in march, ended up extending our booking. The bed was comfy as, the onsen was great, the vibe of the place was cool, happy hour everyday, nice food too. Close to the slopes Walking distance or grab the free shuttle Hotel picked us up from the bus stop when we arrived, making life easy. My... More 

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Turramurra, Australia
1 review
5 of 5 stars Reviewed March 18, 2015 via mobile

We had a really great time at Double Black. The staff were amazing. Nothing was too much trouble for them. Service with a smile and the food was to die for. The fact that we were dropped off in the morning at whatever ski field we were skiing that day and afternoon pickups locally made the day great. Then back... More 

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Hong Kong
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2015

We spent one week at Double Black Hotel in January. Having skied in Japan before I was not surprised by the predominantly Australian management and clientele but my partner was; this is not unique to Double Black but common in Japanese ski areas. The hotel is more of a ski lodge than a formal hotel but we had a great... More 

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Blue Mountains National Park, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed for 10 days in Feb 2015, The staff were excellent, Kyle, Mitch, Julie, Masta, The head chef also the 2nd Chef and his partner who made the best hot chocolate in the morning, sorry that I cant remember all your names, but the staff really made this place great. The morning breakfast was excellent, juice, fresh fruit, cereals, eggs... More 

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Brisbane, Australia
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2015

Double black really stepped up when our son broke his leg during our recent stay. They kept up the hot chocolates and sandwiches through the day. Our son loved the lounge where he could watch DVDs and use the wifi. The staff were very helpful in transporting us around and helped us enjoy the rest of our holiday.

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 5, 2015

We stayed at Double Black for 7 days recently. The hotel is okay. The rooms are small (expected for Japan)...but the bathrooms are not designed well..the shower was great and spacious, but then the sink was smaller than the size of a shoe box and was shoved into the corner of the bathroom (making it extremely difficult to brush our... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

As soon as we were collected from the bus drop off point we were made to feel very welcome. Rooms very clean and beds very comfortable. Staff really helpful and couldn't do any better to help with anything. Breakfasts are delicious with both hot and cold options. Private bookings of onsen can be made, just what is needed after a... More 

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Canberra, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

An unusual title for a 5-star rating, yes I know. But when I return to Hakuba, I do not want to have to miss out on staying at Double Black again. Double Black exceeded my expectations in every aspect. The location is perfect. Although not in the middle of Hakuba Happo town, it is a short and magical walk through... More 

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Bundaberg, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2015

Excellent lodge. Service and staff extremely helpful, nothing was ever a problem. Rooms are very a mix of Japanese and western styles. Very chic. Ensuites are small but more than adequate. Housekeeping tidies your room each day. On site onsen with all the amenities. Restaurant is fabulous. Food is excellent. Great bar. Morning shuttle to the slopes. Overall a great... More 

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Brisbane, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 18, 2015

Great staff, but management is a let down. We spent NYE at the hotel, which had a set menu dinner. The MGR seemed disinterested in creating a vibe at the hotel for the evening and left to go to the pub down the road. Buffet breakfast is included in the price of the hotel, one morning the manager brought his... More 

Was this review helpful? Yes 4
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