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Aqua Alpine Hotel

Travelers' Choice award winner
22203-151 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture
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151 Reviews from our TripAdvisor Community

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Traveler rating
    126
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49
28
4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (69)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (74)
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Sydney, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 1, 2015

The staff here truly go above and beyond to ensure the best possible experience. From pick up/drop off at happo or the station, to helping out with daily travel itineraries which really makes the trip so much easier. Really comfortable bedding and the entire lodge is at kept at a great temperature. The onsen was great after a day on... More 

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Shizuoka Prefecture, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 10, 2015

It was my first time visiting Hakuba in Nagano, and there couldn’t be a better place to access the slopes. The hotel has its own shuttle, which takes a mere 5 minutes to get to the base slopes, or you can walk 20 or so minutes there. If you hire a ski instructor, they often also provide transport, so you... More 

Was this review helpful? Yes 2
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 15, 2015

Look no further for an amazing ski lodge! My partner and I stayed at the Aqua Alpine hotel for 6 nights with 6 other friends as well and all I can keep thinking about is how impressive every aspect of this hotel and its services are. Organizing and leading up to the trip was a breeze because Josh who assisted... More 

Was this review helpful? Yes 6
Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

The Aqua Alpine Hotel is located incredibly close (~5 min walking) to the Hakuba Goryu and Hakuba 47 ski areas. All the staff speak English, and are incredibly kind and helpful! The rooms are large and clean, the lounge area is beautiful, and the atmosphere is warm and welcoming. The hotel onsen is also a great way to relax after... More 

Was this review helpful? Yes 1
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed six nights at Aqua Alpine and skied at Hakuba Goryu. The hotel itself is only about eight minute walk to Hakuba Goryu resort, but the hotel offers free shuttle rides anyway to and from the resort so you don't have to carry your skis or snowboard with you walking up. They also offer free shuttle rides to other... More 

Was this review helpful? Yes 2
Perth, Australia
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed March 4, 2015

Feel confident from the minute you book with these guys that you will have a great holiday. Thorough correspondence prior to travel was equalled with attentive service on arrival. Sam, Josh and the team made sure everything ran smoothly, nothing was too much trouble. This is the place to go if you have young kids up to teens. They are... More 

Was this review helpful? Yes 2
Eaton, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

Best service we have ever recieved in a hotel! My Family (two adults, 4 children) chose the aqua alpine for our first snow holiday in Japan, because of the english speaking staff. But we found the best treatment we have ever had from a hotel in any country. The manager was very accomodating to my oversize family and worked outr... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 25, 2015

The team at the Aqua Alpine Hotel in Hakuba, Nagano Prefecture, led by Josh and Sam, were really great. They were all very helpful from the time I made my first enquiries till the moment their shuttle bus took us to the railway station for our trip to Kyoto. Our mountain room was very clean and spacious. They organised my... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

This Hotel is a very well managed place with greater than expected services! Sam and Josh have been very helpful in helping scheduling all activities from Ski rental, restaurant, Ski school for kids. The restaurant is very good with nice atmosphere around the fireplace and the bar. We were staying in one of the cottage a few yards away of... More 

Was this review helpful? Yes 2
Caloundra, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

Aqua Alpine was our first stop on our Hakuba holiday. We were greeted by Josh when we arrived at 1am in the morning and from there Josh, Sam and the other staff could not have been more pleasant and helpful. The rooms were beautiful. We stayed 2 nights in a Garden Suite and 3 nights in a Log Cabin. From... More 

Was this review helpful? Yes 2
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Amenities