We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aqua Alpine Hotel

Travelers' Choice award winner
22203-151 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture
Aqua Alpine Hotel
Write a Review

150 reviews from our community

Traveler rating
    125
    21
    2
    2
    0
See reviews for
49
28
4
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (150)
  • Mar-May only
    (69)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (74)
All months
Shizuoka Prefecture, Japan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

It was my first time visiting Hakuba in Nagano, and there couldn’t be a better place to access the slopes. The hotel has its own shuttle, which takes a mere 5 minutes to get to the base slopes, or you can walk 20 or so minutes there. If you hire a ski instructor, they often also provide transport, so you... More 

Was this review helpful? Yes 1
Brisbane, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 15, 2015

Look no further for an amazing ski lodge! My partner and I stayed at the Aqua Alpine hotel for 6 nights with 6 other friends as well and all I can keep thinking about is how impressive every aspect of this hotel and its services are. Organizing and leading up to the trip was a breeze because Josh who assisted... More 

Was this review helpful? Yes 3
Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

The Aqua Alpine Hotel is located incredibly close (~5 min walking) to the Hakuba Goryu and Hakuba 47 ski areas. All the staff speak English, and are incredibly kind and helpful! The rooms are large and clean, the lounge area is beautiful, and the atmosphere is warm and welcoming. The hotel onsen is also a great way to relax after... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stayed six nights at Aqua Alpine and skied at Hakuba Goryu. The hotel itself is only about eight minute walk to Hakuba Goryu resort, but the hotel offers free shuttle rides anyway to and from the resort so you don't have to carry your skis or snowboard with you walking up. They also offer free shuttle rides to other... More 

Was this review helpful? Yes 2
Perth, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 4, 2015

Feel confident from the minute you book with these guys that you will have a great holiday. Thorough correspondence prior to travel was equalled with attentive service on arrival. Sam, Josh and the team made sure everything ran smoothly, nothing was too much trouble. This is the place to go if you have young kids up to teens. They are... More 

Was this review helpful? Yes 2
Eaton, Australia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2015

Best service we have ever recieved in a hotel! My Family (two adults, 4 children) chose the aqua alpine for our first snow holiday in Japan, because of the english speaking staff. But we found the best treatment we have ever had from a hotel in any country. The manager was very accomodating to my oversize family and worked outr... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2015

The team at the Aqua Alpine Hotel in Hakuba, Nagano Prefecture, led by Josh and Sam, were really great. They were all very helpful from the time I made my first enquiries till the moment their shuttle bus took us to the railway station for our trip to Kyoto. Our mountain room was very clean and spacious. They organised my... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

This Hotel is a very well managed place with greater than expected services! Sam and Josh have been very helpful in helping scheduling all activities from Ski rental, restaurant, Ski school for kids. The restaurant is very good with nice atmosphere around the fireplace and the bar. We were staying in one of the cottage a few yards away of... More 

Was this review helpful? Yes 2
Caloundra, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

Aqua Alpine was our first stop on our Hakuba holiday. We were greeted by Josh when we arrived at 1am in the morning and from there Josh, Sam and the other staff could not have been more pleasant and helpful. The rooms were beautiful. We stayed 2 nights in a Garden Suite and 3 nights in a Log Cabin. From... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

We have been staying in a cottage for 5 days and it has been a very good and easy holiday. Our package included the Lifts passes for 2 adults and 2 children. We had breakfast included which was 90 seconds walk from our cottages. Sam and Josh have been very great helping us. They booked the ski lessons for the... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

36 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (34)
Viewed
Dining (9)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (5)
Viewed
View from room (6)
Viewed
Business center/function rooms (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question