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Aqua Alpine Hakuba

Travelers' Choice award winner
22203-151 Kamishiro, Kitaazumi-gun, Hakuba-mura 399-9211, Nagano Prefecture (Formerly Aqua Alpine Hotel)
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Aqua Alpine Hakuba
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156 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Aqua Alpine was amazing. It is in a superb location, 300m to the bottom of the ski lifts, and within 5 minutes walk of quite a few restaurants and bars. The staff here are incredible. The manager Josh is so helpful, and will do whatever it takes to make sure your stay is great. He is obviously very careful... More 

Helpful?
Thank DarrenMilne
Hong Kong, China
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there based on a friends recommendation and we were not let down. From the moment we arrived we felt like we were the only people staying at the lodge. Yes the place was busy and we mingled with other guests at the bar and restaurant, but service wise the staff went out of their way to make it feel... More 

Helpful?
Thank Kevin L
1 review
5 of 5 stars Reviewed January 9, 2016

Fantastic hotel with spacious rooms, great communal lounge with fireplace, fabulous restaurant for dinner and breakfast. By far though, the best feature is the amazing service - nothing is too hard - from transfers to and from any ski slopes or shops or station to advice on where best to ski. We left some clothes in the dryer and they... More 

Helpful?
Thank Katherine H
Tokyo
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed January 4, 2016 via mobile

Served good steak, but the group dinner one night was mmiserable and expansive - tiny portions at the center of each large plate. Friendly service suddenly turned frigid when we shortened our stay and asked for transport assistance to a better value hotel very close by.

Helpful?
Thank BN68
JoshuaCharles, Owner at Aqua Alpine Hakuba, responded to this review

I am sorry i would like to investigate your issues, i reviewed all our bookings and i cannot see any guests that stayed with us that moved to an near by hotel, no customers shortened their stay as well. If you stayed with us can you please let me know your booking details so i can investigate. I have lodged... More 

QLD
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 2, 2016

This is a B&B type accomodation in true Aussie style. It's close to the Hakuba 47 ski slopes with a free shuttle service . The accomodation is neat but basic and food options are limited around the hotel area. The attached restaurant has themed nights. What makes this place stand out is the staff and service. They are always at... More 

Helpful?
Thank P2S
Sydney, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 31, 2015

The staff here truly go above and beyond to ensure the best possible experience. From pick up/drop off at happo or the station, to helping out with daily travel itineraries which really makes the trip so much easier. Really comfortable bedding and the entire lodge is at kept at a great temperature. The onsen was great after a day on... More 

Helpful?
1 Thank Jim_Greenwood
Shizuoka Prefecture, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 9, 2015

It was my first time visiting Hakuba in Nagano, and there couldn’t be a better place to access the slopes. The hotel has its own shuttle, which takes a mere 5 minutes to get to the base slopes, or you can walk 20 or so minutes there. If you hire a ski instructor, they often also provide transport, so you... More 

Helpful?
2 Thank megane k
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 14, 2015

Look no further for an amazing ski lodge! My partner and I stayed at the Aqua Alpine hotel for 6 nights with 6 other friends as well and all I can keep thinking about is how impressive every aspect of this hotel and its services are. Organizing and leading up to the trip was a breeze because Josh who assisted... More 

Helpful?
7 Thank KatRafton
Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 11, 2015

The Aqua Alpine Hotel is located incredibly close (~5 min walking) to the Hakuba Goryu and Hakuba 47 ski areas. All the staff speak English, and are incredibly kind and helpful! The rooms are large and clean, the lounge area is beautiful, and the atmosphere is warm and welcoming. The hotel onsen is also a great way to relax after... More 

Helpful?
1 Thank Kira R
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 9, 2015 via mobile

We stayed six nights at Aqua Alpine and skied at Hakuba Goryu. The hotel itself is only about eight minute walk to Hakuba Goryu resort, but the hotel offers free shuttle rides anyway to and from the resort so you don't have to carry your skis or snowboard with you walking up. They also offer free shuttle rides to other... More 

Helpful?
2 Thank ChrstineY
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