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Hotel Hakuba

Certificate of Excellence
5470-1 Hokujo, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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Hotel Hakuba
Best prices for: 1 room 1 guest
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Ranked #23 of 101 Hotels / Ryokan in Hakuba-mura
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 weeks ago
SueHooper11 Rockhampton, Australia
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95 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (25)
  • Jun-Aug only
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    (20)
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    (27)
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Rockhampton, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

When we first arrived at the hotel, we thought it was rather isolated but upon exploring the area, we found that it was situated halfway between the 2 main parts of Hakuba and easily reached by about a 10 minute walk. The foyer was very inviting with lots of comfy chairs. A shop was attached to the foyer too. The... More 

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Australind, Australia
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 10, 2015 via mobile

We spent 4 nights in Hotel Hakuba for spring skiing. From Narita Airport to Hakuba my preferred choice by Chuo Taxi around 6 hours. 2 intermission stops before arriving destination. Each break rest for 15 mins. JPY 13,900 per head. Hakuba snow condition still good. Falling snow these few days. The reason we chose this hotel was because of its... More 

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Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2015

very good facility and helpful staff. good Japanese & western style breakfast. ski rental house, free locker room(skis and boots are a little bit old), convenient shuttle buses to all skiing fields. good stay in winter season. and 4G free wifi all day long, wow..... The only thing is about the location. 20 mins walking distance to the main street... More 

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1 review
4 of 5 stars Reviewed February 18, 2015

Mr. Yoshida at Hotel Hakuba was very friendly and helpful during our stay. The Hotel was clean, including onsen and restaurant. Stayed 4 nites and the buffet got a little boring, with repeat items. Overall food was good. Equipment rental shop had older worn equipment. I'd check with other shops if you need to rent gear. Convenience store about an... More 

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 9, 2015

We have stayed here twice now and will stay again. Parking and a storage facility next to the parking lot make it easy for coming and going on those cold days. Good variety at the buffet for breakfast and dinner makes it great for kids and the onsen bath is perfect after a day of skiing. Nothing special about the... More 

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Earth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 6, 2015

We recently stayed at Hotel Hakuba for 3 nights in December 2014. The hotel has an onsen (indoor and semi-outdoor) and provides breakfast and dinner on the property - perfect for relaxing evenings after a long day of skiing. We used the onsen every single night and food at the buffet table was great. The staff were very helpful but... More 

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Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2014

Would recommend this hotel to anyone looking to ski/snowboard in the area. With multiple free shuttles located directly on the hotels doorstep - you're perfectly located to visit all the mountains, and not just one. Breakfast and dinners offer great value as well. Staff were fantastic - even with our limited Japanese. Would definately stay here again, and recommend.

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hotel-hakuba, フロント at Hotel Hakuba, responded to this review

Thank you very much for your staying and the message. We appreciate it if you would stay in hour hotel next time. We are looking forward to seeing you againe. More 

Breda, The Netherlands
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 3, 2014

We stayed here two nights during our 3 week Japan trip. My son went snowboarding for a day. The room, onsen, breakfast etc, were perfect. A special mention for the front desk staff. Great service and attention to detail. We were pleasantly surprised, one sometimes forgets, great service still exists !

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hotel-hakuba, フロント at Hotel Hakuba, responded to this review

Thank you for your stay in our hotel. We will do our best for our customers satisfaction. We look forward to seeing you again soon. Best regards, Hotel Hakuba Front Nakamaru More 

Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 13, 2014

Hotel hakuba was a great stay for myself and my husband. They have free shuttles that come multiple times of the day to take you to whichever ski resort you are going to. The shuttles ran perfectly on time - to the minute! The staff were great, speak English quite well which we were very greatful for as I have... More 

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Adelaide, South Australia, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2014

Easier to simply cut and paste the email I just sent to the manager: Dear Mr Yoshida My wife and I recently stayed at Hotel Hakuba for 5 nights whilst on a skiing holiday. I wanted to thank you personally and let you know how happy we were with our stay. Please note that my wife and I are both... More 

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hotel-hakuba, マネージャー at Hotel Hakuba, responded to this review

Thank you so much for your E-mail, and sorry for late reply. I had medical problem, so just come back today. Your words encouraging all of our staff. We have lots of things that we have to improve, so we will do our best for our costomer. We look forward to seeing you again soon. Best regards, Hotel Hakuba Front... More 

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