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Hakuba Resort Hotel La Neige Higashikan

Travelers' Choice award winner
5.0 of 5
4744 Wadanonomori Happo, Hakuba-mura, Kitaazumi-gun, Hakuba-mura 399-9301, Nagano Prefecture
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Hakuba Resort Hotel La Neige Higashikan
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A recent review
5 of 5 stars reviewed 5 days ago
MiaHK2014 Hong Kong, China
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70 reviews from our community

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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

- Phenomenal service, staff were very helpful with special requests such as a organising a birthday cake, booking onsen, transport to/from train station … - English speaking staff at both hotel and the ski rental shop - A very cosy reception area with a fireplace where you can enjoy complimentary tea, popcorn (from a super cute and small popcorn machine),... More 

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Sweden
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Wow! What a great and comfortable hotel to stay in when skiing in Hakuba. There is nothing negative to say. One of the best hotels we have ever stayed in. Absolutely amazing food and the staff are so helpful and serviceminded. Would definitely stay here again and highly recommend this hotel to anyone that likes luxury and want a five... More 

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Hong Kong, China
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel La Neige Higashikan is located 5 mins drive from Happoone Ski resort. It is a very convenient location. Ski rental is just a block away from the hotel entrance and the hotel staff will pretty much take care of your rental and return. You just need to go and try the equipment. I had a warm terrific stay here.... More 

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

A return trip to Hakuba. I had previously eaten at the restaurant but this was my first time staying at La Neige Higashikan. Absolutely fantastic service and great people! A short walk to the chairlift (a snowboarding trip) although the staff are happy to drop you off in the car. On return, my boots, board and gear were looked after... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

Thankyou to all the staff at La Neige Hakuba for making our stay comfortable and nice. We had a corner room which was quite spacious. The spa bath was great after a big day of skiing. The beds were firm and the cushions comfy. We ate dinner at the grill the atmosphere was dull but the food was perfect I... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2015 via mobile

stayed at the hotel la neige higashikan for 5 nights. The service was totally amazing, definitely worthy of a 5 star hotel!! We arrived in hakuba just a little past midnight at the bus terminal, and the hotel manager waited in the heavy snow and cold to pick us up. Each morning when we leave for our skiing, they would... More 

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Hobart, Australia
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 12, 2015

The hotel and staff were amazing and the hotel was lovely. The perfect setting for a skiing holiday. I was not skiing so I had visions of sitting by the fire in the common area while my family were off skiing. That was the idea, but in reality it didn't happen. Every time I went downstairs I found teenagers lolling... More 

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2015

Spent 1 week for Skiholidays in this fantastic 5 Star Hotel. You get pampered by the staff in any possible way. Haven't seen so friendly staff in a long long time. With all the treatment you get by this very professional staff in an absolut fantastic hotel environment, this should easily be a 10 STAR HOTEL!!!!!! I really enjoyed and... More 

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Bangkok
Top Contributor
63 reviews 63 reviews
60 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed March 3, 2015

Nothing but compliment here, staff were absolutely amazing, working hard to make sure all our request were met. Room were immaculate, spacious with great view. Breakfast was very good although not grand. French restaurant was OK (average, most Western style menu here). Free WIFI was decent all around the compound. Hotel pick up service was impressive and worked extra to... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2015

From the moment we booked the hotel, and before we arrived to well after we returned the level of personal service from Yamaguichi-san and the rest of the staff was among the best in the world. I don't like snow or skiing, but this trip made me a convert. Everyone was so helpful, the hotel was beautiful and warm and... More 

Was this review helpful? Yes 2
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