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Belum Rainforest Resort

3.0 of 5 Pulau Banding, Gerik 33200 , Malaysia
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Belum Rainforest Resort
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Belum Rainforest Resort
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222 reviews from our community

Traveler rating
    28
    78
    74
    25
    17
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars NEW

This was easily the most expensive stop on our Malaysian holiday,but the worst value for money. Whilst the staff were very pleasant,the room well appointed and the pool area perfect, more important things were missing. The food was really quite poor,especially in terms of replenishing and presentation. The bed was rock hard..we both like a firm/hard bed,but this one gave... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of... More 

Kajang, Negeri Sembilan, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went to stay at this resort for 2D1N last week. The staff was friendly and helpful. We stayed in the Deluxe Suite with lake view- I LOVE the neutral/natural concept of the resort. Everything is bare cement/wooden/minimally painted white. They were able to provide a baby cot for us, our bed was huge, and the bathtub was just remarkable.... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. As we continuously want to improve, we have noted your concerns and will take necessary action. We do hope you will come back sometime in the future to experience the... More 

Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 10, 2014

Taking a boathouse as our hotel was an excellent decision. Back to nature experiencing is amazing, something that you'll never forget. Food even though was just a simple menu but was very tasty. Service by the crew members was awesome. Highly recommended

Was this review helpful? Yes 6
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay and we were able to provide you with great service. We look forward to welcoming you back sometime in the future. Best regards. More 

Ampang, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 8, 2014

Stayed here for 2D1N + Tour & fell in love with the beautiful ambience,natural surrounding,food & many more.This is definitely a perfect getaway for anyone who looking for peace & tranquility (look no further!). Even though it is quite far from KL but the journey is definitely worthwhile.Your trip is not complete without a tour that can be booked at... More 

Was this review helpful? Yes 3
noryasmi, Guest Relation Executive at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We appreciated all your comments and are happy to hear that you enjoyed your stay at our Resort. We hope to welcome you soon again. We look forward to your next visit at our resort in the future. Best Regards. More 

England, United Kingdom
Top Contributor
71 reviews 71 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed December 6, 2014

This is one of our favourite hotels in Malaysia. It's location lies beside a reservoir amidst the mountain rainforest of the area. Once dusk has come you can sit and listen to the noise of frogs and other night creatures of the forest. The reception has now been moved to a building beside the car park. Charming helpful professional staff... More 

Was this review helpful? Yes 5
noryasmi, Guest Relation Executive at Belum Rainforest Resort, responded to this review

Dear valued guest. Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay with us. We do hope you will come back to visit us again to check out the new outdoor activities as well as additional facilities we will have in store for our guests. Best regards. More 

Frankfurt, Germany
Contributor
18 reviews 18 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 22, 2014

Basically I agree to most of the German reviews about unmotivated staff, nothing much to do and definitely overpriced tours. Can be done cheaper just around the corner btw. Unfortunately it ia the only place to stay and there is no real choice. The breakfast is average and the maid took until 15h to show up to do the beds.... More 

Was this review helpful? Yes 5
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Sprudeldudel, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We have noted your concerns and would like you to know that we are taking necessary measures to address them. As we continuously improve, we do hope you come back... More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 21, 2014

My husband and I stayed here for 2 nights on a full board package. The staff were all very friendly with ready smiles. However, while that is pleasant, it does not equate with superior hospitality. We found that the team needs to polish their hospitality skills. It seems the staff operate in silos - one department (e.g. reception) cannot give... More 

Was this review helpful? Yes 3
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear HappyTravels62014, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of services.... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 19, 2014

The title says it all, As me and my friends reached the place we couldnt see so much things because it was already 9pm and a bit dark. Check in went smooth, we booked for executive double room but we get the deluxe suite! Not sure why but we totaly loved it! Esp the bathroom!!!!!! We were jumping in joy... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Annur I, Greetings from Belum. Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay with us. We do hope you will come back to visit us again to check out the new outdoor activities as well as additional facilities we will have in store for our guests. Best regards. More 

Temerloh, Malaysia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed there for two nights and it was a great experience: it is a peaceful and serene environment, an island in the middle of Banding Lake, surrounded by virgin jungle and the lake. Our woody deluxe room was tastefully blended with nature, designed and expressed a combination of modern and comfort ; large with a king size bed, a... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Khai Z, Greetings from Belum. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. We look forward to having you visit us again perhaps to experience our excursions to Royal Belum which is truly worth making a trip back for. Thanks and have a great day.... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 3, 2014

It's been a few years since my first and last trip to Belum Rainforest Resort, so I was quite keen to see how it had transformed, if at all. Upon arrival, I realised the check in and reception had moved to the lower part, near to the entrance. Anyway, the check in guy was very helpful and friendly, giving us... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. As we continuously want to improve, we have noted your concerns and will take necessary action. We do hope you will come back sometime in the future to experience our excursions to the Royal Belum State Park as it is truly worth making the trip there. Have a great day. Best... More 

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Additional Information about Belum Rainforest Resort

Address: Pulau Banding, Gerik 33200 , Malaysia
Phone Number:
Location: Malaysia > Perak > Hulu Perak District > Gerik
Price Range (Based on Average Rates): $
Hotel Class:3 star — Belum Rainforest Resort 3*
Number of rooms: 69
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Also Known As:
Belum Rainforest Hotel Gerik
Belum Rainforest Resort Malaysia/Gerik, Perak

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