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Belum Rainforest Resort

Pulau Banding, Gerik 33200 , Malaysia
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Belum Rainforest Resort
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Belum Rainforest Resort
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240 reviews from our community

Traveler rating
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    78
    29
    18
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Subang Jaya, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Belum Rainforest Resort is great for those who wish to visit the Belum Temenggor Forest area. It has all the comforts of a resort hotel, yet encourages guests to enjoy the sights, sounds and smells of the wilderness. It has a lovely infinity pool by the lake, a viewing deck and what's more the hotel has thoughtfully omitted TVs in... More 

Was this review helpful? Yes 2
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. We do hope you will come back sometime in the future to check out the new outdoor activities such as zip line, high rope and white water activities that will... More 

Kuala Lump
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Beware of car thief!! Really disappointed as our car wiper cap have been stolen on 2nd night while parking inside the Resort Parking area. This resort is overprice for poor facilities, there's no TV. Facing 3 times electrical tripped (blackout in our room) during our stay. Nice location and good wifi signal. Food are tasteless. Staff need training.

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. It was very unfortunate to hear about your stolen car wiper caps. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level... More 

Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

From Kuala Lumpur it is a 5 hour drive to Grik in Perak. Check in was a breeze. We were taken in the buggy to our deluxe suite overlooking the lake. An infinity pool lies just below our suite like practically our own as there were not many other guests. The suite is fully equipped, and wifi is free. Breakfast... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. We do hope you will come back sometime in the future to experience our new outdoor activities such as zip line, high rope and white water activities that will be... More 

Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

When i arrived around 6pm (quite late),it was raining heavily but I fall in love with the surronding immediately. and when we enter the room, everything is so nice! Went there for a short getaway after our solemnization. We were treated nicely from the manager & other staffs. (Thanks to my henna!) we didnt inform them abt the honeymoon, but... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. We do hope you will come back sometime in the future to experience the excursions to Temengor for Rafflesia spotting, as well as to check out the new outdoor activities... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had read the reviews that service is poor but I thought to give it a try because my husband n I wanted somewhere really quiet for our upcoming holidays. I called the KL office to make some enquiries. No one in the Sales dept was around. A the receptionist took my contact details and assured me someone would call.... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, On behalf of Belum Rainforest Resort, we would like to apologise for your bad experience. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We would like you to know that we are taking necessary measures to improve our level of service. We do hope you will decide... More 

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had to change rooms twice before management got our request right. The mattress was hard and uncomfortable. Room outlay especially TV position should be re-evaluated. Breakfast was asian cuisine, which I did not appreciate. The hotel is isolated so basically all meals will be had inhouse unless you're willing to drive 20-30mins out. Staff were friendly and accommodating. Rainstorms... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve... More 

Top Contributor
74 reviews 74 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 17, 2015

The surrounding and the architecture are just awesome. Love the way how the designer played with rustic and modern building materials. The overall experience is quite good. It has one of the prettiest landscape and greenery in my point of view. However, the staffs are very lack in term of customer service and not really informative. My calls have been... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More 

kuala lumpur
Top Contributor
63 reviews 63 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 14, 2015

Am staying here right now. The place is beautiful. Surrounded by jungle. As I write I can hear the sounds of the jungle all around. Service is not one would expect from a 4 star resort. The reception staff tho very courteous r really confused. No one seems to have any idea of the operations of the place. When I... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More 

Rawang
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 8, 2015

Overall it is indeed a good place for a weekend escape from the busy city; quiet and peaceful. The resort is located right after Banding Bridge, EastWest Highway, about 4.5 hours drive from Kuala Lumpur. I stayed in Deluxe Suite for 3D2N during the weekend. Checked in to my room and wow! The room is clean, neat and the mattresses... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Firstly, we'd like to apologise on the shortcomings of your recent stay. We welcome any feedback that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of services.... More 

Belfast, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 2, 2015

This was easily the most expensive stop on our Malaysian holiday,but the worst value for money. Whilst the staff were very pleasant,the room well appointed and the pool area perfect, more important things were missing. The food was really quite poor,especially in terms of replenishing and presentation. The bed was rock hard..we both like a firm/hard bed,but this one gave... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of... More 

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