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All 2 Gerik hotels

Belum Rainforest Resort

3.0 of 5 Hotel   |   Pulau Banding, Gerik 33200 , Malaysia
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Ranked #1 of 2 Hotels in Gerik
A recent review
4 of 5 stars reviewed 1 week ago
AK2116 Penang Island, Malaysia
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200 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Penang Island, Malaysia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Starting off, I'd like to say the location of this hotel is top notch, smack in Belum and overlooking majestic Temengor Lake. Being a nature-freak I felt right at home, no qualms here. Rooms are nicely presented and follows the surrounding jungle theme. Took the package which includes guided tour around the lake, highly recommend this. I didn't get to... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Valued Guest, We are happy to know that you enjoyed your stay with us. As your opinion really matters, we will continuously improve our services to your expectations of a 4-star resort. We hope to see you in the near future so you can see for yourself the improvements made. Thanks and best regards. More

Penang Island, Malaysia
Contributor
16 reviews 16 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all, i would like leave a good comment for the staff, very friendly and attentive staff. This is totally out of expected. We took a Deluxe Suite with garden view, which is impressively modern, wide and big room. The room come with a semi open bathtub which has a view of the nature. It create a good scene... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Valued Guest, Firstly, we would like to apologise for any shortcomings of your stay. We are extremely pleased that you like our Deluxe Suites and that our staff left a good impression. We have noted all your concerns and will continuously improve areas where we are lacking. We look forward to seeing you back in our resort in the... More

KL
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

When we first enquired, staff did not mention about promotion packages available until we asked as room price was very steep. With promotional 3days 2 nights package, it seemed more reasonable. Food is mediocre. Alacarte should be made available as there is no other place to eat. Buffet food we had was served cold to our disappointment. Local fruits are... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic of the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More

Rotterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 21, 2014 via mobile

Very nice and beautiful styled resort in the Belum National Park with modern rooms and facilities. Due to the fact that it's far from any village you are depending on their own restaurants. That's really disappointing because the food is not good and the choice very limited. During the night you notice that you are close to the main road... More

Was this review helpful? Yes 2
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We apologise for any shortcomings of your stay. We will strive to improve on the quality of our food and will offer a wider selection for our buffet. Best regards. More

Breda, The Netherlands
1 review
1 of 5 stars Reviewed August 14, 2014

The food in this hotel is terrible and extremely over priced. They are literally unable to cook an egg. Malaysian style food was without taste, western style was undercooked. The tours on offer look great but the guides do not provide any information. The groups are way to big for the sights. The visit to the Orang Asli (natives) was... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, We appreciate your valuable feedback. We truly apologise for any shortcomings of your stay. We are taking all actions to improve the quality of our food and have taken your comments into consideration to improve our level of services. Best regards. More

Haarlem, The Netherlands
Top Contributor
82 reviews 82 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 9, 2014

Upon arrival at the resort one immediately sees the contemporary design. The lobby fits very well to the surroundings allthough modern and also the major part of the resort is well desinged. Some parts could use a bit more natural feel but all in all a really impressive resort from the looks. Check-in was not too easy, most staff is... More

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, We welcome any constructive criticisms by our guests as we strive to continuously improve and provide the level of standards expected. We greatly appreciate your attention to detail and have taken necessary steps to address your concerns. We look forward to having you visit us again in the near future so you can witness for yourself the... More

Seremban, Malaysia
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed August 3, 2014

It located middle of the lake, hence it call Banting island… I believe most of the tourist stay there because of Raffles flower, me too. It is their selling point on top of others. However end up a disappointment due to flower blooming season has gone, we came not in right time. We did write an email to clarify before... More

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BelumAM, Director of Sales at Belum Rainforest Resort, responded to this review

Hi!, First of all i would like to apologize on our behalf for not answering the email you send to us about the raffles flower. Besides that i hope you had a good time in Belum Rainforest Resort. Because we are a Resort that wants to keep improving. I would like to ask you if you could fill out our... More

Milan, Italy
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 3, 2014

The only thing I recommend this hotel for is the possibility to do the round trip on the lake, which is really an amazing touch with nature. However, several things were dissatisfying. First of all, and main, the bathroom in the room was dirty: on the cabinet there were signs of old "liquids", what is really disgusting and terrible. Matresses... More

Was this review helpful? Yes
BelumAM, Director of Sales at Belum Rainforest Resort, responded to this review

Hi! First of all I want to apologize on the behalf of Belum Rainforest Resort. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Because we don' t want this to happen Belum Rainforest Resort wants to keep improving, so i would like to ask... More

Senior Contributor
47 reviews 47 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 3, 2014

The Hotel is located on the main road just when you enter Banding Island and the Belum Rainforest. The Buildings all feature a very modern design and the rooms are very spacious. All buildings are designed to be eco friendly and there are ponds with fish between the walkways to the various buildings. The reception is very open and so... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We are pleased to know that you like the contemporary design and sustainable theme of our resort. As we want to continuously improve and serve our guests better, we are addressing the matters highlighted by your goodself. We look forward to your next visit at our resort in the future. Best... More

Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed August 2, 2014

Eventhough friends and I got a special package on Groupon for the deluxe room package.. we still find it not worth what we have paid for. Rooms are nice.. but nothing there are designed for children.. not the food, activities non environment. we asked to cook something simple like fried eggs for the kids to eat with plain rice.. BUT... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We welcome any constructive comments that will allow us to serve our guests better. We truly apologise for the shortcomings of your stay. We are taking all necessary action to address your concerns. We want to continuously improve and provide excellence to our guests. We look forward to your next visit... More

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Additional Information about Belum Rainforest Resort

Address: Pulau Banding, Gerik 33200 , Malaysia
Phone Number:
Location: Malaysia > Perak > Hulu Perak District > Gerik
Price Range (Based on Average Rates): $
Hotel Class:3 star — Belum Rainforest Resort 3*
Number of rooms: 69
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Also Known As:
Belum Rainforest Hotel Gerik
Belum Rainforest Resort Malaysia/Gerik, Perak

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