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Belum Rainforest Resort

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Pulau Banding, Gerik 33200 , Malaysia
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Belum Rainforest Resort
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Belum Rainforest Resort
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232 reviews from our community

Traveler rating
    29
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    77
    28
    17
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had to change rooms twice before management got our request right. The mattress was hard and uncomfortable. Room outlay especially TV position should be re-evaluated. Breakfast was asian cuisine, which I did not appreciate. The hotel is isolated so basically all meals will be had inhouse unless you're willing to drive 20-30mins out. Staff were friendly and accommodating. Rainstorms... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve... More 

Top Contributor
69 reviews 69 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The surrounding and the architecture are just awesome. Love the way how the designer played with rustic and modern building materials. The overall experience is quite good. It has one of the prettiest landscape and greenery in my point of view. However, the staffs are very lack in term of customer service and not really informative. My calls have been... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More 

kuala lumpur
Top Contributor
62 reviews 62 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Am staying here right now. The place is beautiful. Surrounded by jungle. As I write I can hear the sounds of the jungle all around. Service is not one would expect from a 4 star resort. The reception staff tho very courteous r really confused. No one seems to have any idea of the operations of the place. When I... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More 

Rawang
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall it is indeed a good place for a weekend escape from the busy city; quiet and peaceful. The resort is located right after Banding Bridge, EastWest Highway, about 4.5 hours drive from Kuala Lumpur. I stayed in Deluxe Suite for 3D2N during the weekend. Checked in to my room and wow! The room is clean, neat and the mattresses... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Firstly, we'd like to apologise on the shortcomings of your recent stay. We welcome any feedback that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of services.... More 

Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was easily the most expensive stop on our Malaysian holiday,but the worst value for money. Whilst the staff were very pleasant,the room well appointed and the pool area perfect, more important things were missing. The food was really quite poor,especially in terms of replenishing and presentation. The bed was rock hard..we both like a firm/hard bed,but this one gave... More 

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of... More 

Kajang, Negeri Sembilan, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to stay at this resort for 2D1N last week. The staff was friendly and helpful. We stayed in the Deluxe Suite with lake view- I LOVE the neutral/natural concept of the resort. Everything is bare cement/wooden/minimally painted white. They were able to provide a baby cot for us, our bed was huge, and the bathtub was just remarkable.... More 

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. As we continuously want to improve, we have noted your concerns and will take necessary action. We do hope you will come back sometime in the future to experience the... More 

Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2014

Taking a boathouse as our hotel was an excellent decision. Back to nature experiencing is amazing, something that you'll never forget. Food even though was just a simple menu but was very tasty. Service by the crew members was awesome. Highly recommended

Was this review helpful? Yes 6
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay and we were able to provide you with great service. We look forward to welcoming you back sometime in the future. Best regards. More 

Ampang, Malaysia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 8, 2014

Stayed here for 2D1N + Tour & fell in love with the beautiful ambience,natural surrounding,food & many more.This is definitely a perfect getaway for anyone who looking for peace & tranquility (look no further!). Even though it is quite far from KL but the journey is definitely worthwhile.Your trip is not complete without a tour that can be booked at... More 

Was this review helpful? Yes 3
noryasmi, Guest Relation Executive at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We appreciated all your comments and are happy to hear that you enjoyed your stay at our Resort. We hope to welcome you soon again. We look forward to your next visit at our resort in the future. Best Regards. More 

England, United Kingdom
Top Contributor
71 reviews 71 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed December 6, 2014

This is one of our favourite hotels in Malaysia. It's location lies beside a reservoir amidst the mountain rainforest of the area. Once dusk has come you can sit and listen to the noise of frogs and other night creatures of the forest. The reception has now been moved to a building beside the car park. Charming helpful professional staff... More 

Was this review helpful? Yes 5
noryasmi, Guest Relation Executive at Belum Rainforest Resort, responded to this review

Dear valued guest. Greetings from Belum Rainforest Resort. Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay with us. We do hope you will come back to visit us again to check out the new outdoor activities as well as additional facilities we will have in store for our guests. Best regards. More 

Frankfurt, Germany
Contributor
18 reviews 18 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 22, 2014

Basically I agree to most of the German reviews about unmotivated staff, nothing much to do and definitely overpriced tours. Can be done cheaper just around the corner btw. Unfortunately it ia the only place to stay and there is no real choice. The breakfast is average and the maid took until 15h to show up to do the beds.... More 

Was this review helpful? Yes 5
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Sprudeldudel, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We have noted your concerns and would like you to know that we are taking necessary measures to address them. As we continuously improve, we do hope you come back... More 

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