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Belum Rainforest Resort

3.0 of 5 Pulau Banding, Gerik 33200 , Malaysia
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Belum Rainforest Resort
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Belum Rainforest Resort
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212 reviews from our community

Traveler rating
    25
    75
    73
    24
    15
See reviews for
59
81
3
7
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Frankfurt, Germany
Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Basically I agree to most of the German reviews about unmotivated staff, nothing much to do and definitely overpriced tours. Can be done cheaper just around the corner btw. Unfortunately it ia the only place to stay and there is no real choice. The breakfast is average and the maid took until 15h to show up to do the beds.... More

Was this review helpful? Yes 2
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Sprudeldudel, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We have noted your concerns and would like you to know that we are taking necessary measures to address them. As we continuously improve, we do hope you come back... More

Kuala Lumpur, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 2 nights on a full board package. The staff were all very friendly with ready smiles. However, while that is pleasant, it does not equate with superior hospitality. We found that the team needs to polish their hospitality skills. It seems the staff operate in silos - one department (e.g. reception) cannot give... More

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear HappyTravels62014, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. We welcome any constructive comments that would help us to improve. We would like you to know that we are taking necessary measures to address your concerns as we value all our guests and want to improve our level of services.... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The title says it all, As me and my friends reached the place we couldnt see so much things because it was already 9pm and a bit dark. Check in went smooth, we booked for executive double room but we get the deluxe suite! Not sure why but we totaly loved it! Esp the bathroom!!!!!! We were jumping in joy... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Annur I, Greetings from Belum. Thank you for sharing your experience. We are extremely happy to know that you enjoyed your stay with us. We do hope you will come back to visit us again to check out the new outdoor activities as well as additional facilities we will have in store for our guests. Best regards. More

Temerloh, Malaysia
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed there for two nights and it was a great experience: it is a peaceful and serene environment, an island in the middle of Banding Lake, surrounded by virgin jungle and the lake. Our woody deluxe room was tastefully blended with nature, designed and expressed a combination of modern and comfort ; large with a king size bed, a... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear Khai Z, Greetings from Belum. Thank you for sharing your experience. We appreciate your kind remarks and most of all are delighted that you enjoyed your stay. We look forward to having you visit us again perhaps to experience our excursions to Royal Belum which is truly worth making a trip back for. Thanks and have a great day.... More

London, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's been a few years since my first and last trip to Belum Rainforest Resort, so I was quite keen to see how it had transformed, if at all. Upon arrival, I realised the check in and reception had moved to the lower part, near to the entrance. Anyway, the check in guy was very helpful and friendly, giving us... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. As we continuously want to improve, we have noted your concerns and will take necessary action. We do hope you will come back sometime in the future to experience our excursions to the Royal Belum State Park as it is truly worth making the trip there. Have a great day. Best... More

Occhiobello, Italy
Top Contributor
81 reviews 81 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed there for two nights and it was a great experience: it is a peaceful environment, in Banding island in the middle of Banding Lake, surrounded by virgin jungle and the lake. Our room was beautifully designed and expressed a combination of modern and comfort ; large with a king size bed, a bathroom with an enormous shower. For... More

Was this review helpful? Yes 4
noryasmi, Guest Relations at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We hope you had an enjoyable stay. We are extremely pleased that you plan to come back. We strive to provide the best customer experience to our guests and we hope to see you again in the future perhaps to check out the additional recreational activities and facilities to come. Thanks... More

Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 14, 2014

We decided to visit Belum Rainforest Resort after Hari Raya just before returning back to work. On arrival, the check in was smooth, despite previous reviews saying that the staff was inefficient. This maybe due to midweek stay. We booked 2 rooms, one is a superior room and the other one is the garden suite. The superior room is spacious,... More

Was this review helpful? Yes 1
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We have noted all your concerns and will continuously improve areas where we are lacking. We welcome any constructive comments that would help us to serve our guests better. We truly hope you had an enjoyable stay. We are extremely delighted that you would return to the resort. Perhaps next time... More

Singapore
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 9, 2014

Thoroughly enjoyed our stay at Belum Rainforest Resort. It is a very peaceful environment, in Banding island, in the middle of the man-made lake. The rooms were beautifully designed and combined modern comfort with the nature in very subtle ways. The rooms were really comfortable too, good shower (with rain shower optional), king size bed, and as I traveled with... More

Was this review helpful? Yes 3
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Thank you for your valuable feedback. We hope you had an enjoyable stay. We are extremely pleased that you plan to come back. We have noted all your concerns and will continuously improve areas where we are lacking. We welcome any constructive comments that would help us to serve our guests better. We will be having some... More

Kuala Lumpur, Malaysia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 8, 2014

My friends & myself were excited that finally our day to Belum Rainforest resort came on the 4th october. We spent 3d2ns and booked the package via Groupon. Upon reaching the resort, the receptionist was not really friendly, and the recreation staff was very unhelpful when we have asked her about the night trekking listed in our itinerary. She mentioned... More

Was this review helpful? Yes 2
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, Firstly on behalf of the resort, we would like to apologise for any shortcomings of your stay. The experiences you described are not in characteristic with the level of service our colleagues strive to provide. We welcome any constructive comments that would help us to serve our guests better. We would like you to know that we... More

Contributor
17 reviews 17 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 6, 2014

I was asked to make my trip back in 2012. Back then, it was ok and nice to know that we have something like this apart from other resort in the jungle. I was there again in May this year and oh my.. it has changed tremendously for 2 years. Bravo to the management. Many 2 storey rooms were built... More

Was this review helpful? Yes
BelumAM, Guest Relations Manager at Belum Rainforest Resort, responded to this review

Dear valued guest, We are so pleased that you made it back the second time to visit us. We really hope you had an enjoyable stay. We strive to provide the best customer experience to our guests and we hope to see you again in the future perhaps to check out the additional recreational activities and facilities to come. Thanks... More

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Additional Information about Belum Rainforest Resort

Address: Pulau Banding, Gerik 33200 , Malaysia
Phone Number:
Location: Malaysia > Perak > Hulu Perak District > Gerik
Price Range (Based on Average Rates): $
Hotel Class:3 star — Belum Rainforest Resort 3*
Number of rooms: 69
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Also Known As:
Belum Rainforest Hotel Gerik
Belum Rainforest Resort Malaysia/Gerik, Perak

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