We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NASPA New Otani

Certificate of Excellence
2117-9 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
Hotel amenities
NASPA New Otani
Book on
TripAdvisor
Trusted partner. We work with getaroom to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence
A recent review
5 of 5 stars Reviewed June 18, 2015
Purbita D Tokyo, Japan
Add Photo Write a Review

124 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    38
    64
    19
    2
    1
See reviews for
78
18
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (124)
  • Mar-May only
    (42)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (45)
All months
Tokyo, Japan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 18, 2015

We stayed in this hotel for 2N3D in January 2013. The hotel provides free shuttle buses from Yuzawa Station West Exit. The ride to the hotel takes around 4-5 minutes only. Rooms were absolutely clean and comfortable. Apart from Unit Bathroom it had a separate room for hydro massage. One can choose between smoking and non-smoking rooms. Every alternate floor... More 

Was this review helpful? Yes
Bangkok, Thailand
2 reviews
4 of 5 stars Reviewed April 23, 2015

The room is neat and clean, Onsen is wide and nice view. the hotel has great facilities. Food at the hotel restaurant is fine but there are few menu to choose. Don't wear Yukata ( Japanese Costume which provided in the room ) go to the western Restaurant, the staff will ask you to change in western style.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

Buffet are so good! We stayed at the tower section Room is so awesome!! View is perfect! Non smoking room is so nice! Service are good!! But... At the ski rental are some staff are not kind.. We hope more good services , keep it up!

Was this review helpful? Yes
Singapore, Singapore
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed March 26, 2015

My family of seven loved our experience in NASPA. Few things that u must do! 1- check out the Onsen, private one of u are shy at 5000yen 2- book a ski lesson ! They have beginner slope which is great for our young ones 3- take shuttle down town to eat and shop 4- go sledging ( buy a... More 

Was this review helpful? Yes
Tokyo, Japan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great location, easy to get to from Tokyo, a wonderful resort for families and beginners alike. Wonderful service from all staff at all times, great onsen close to the piste. The only downside is purely cosmetic where the decor is a little dated and could do with a spruce up.

Was this review helpful? Yes
Hong Kong
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 21, 2015

This stay was for my daughter's 5 years old birthday. It was truly an amazing trip. We had a family room which was basically two rooms connected together, so it was roomy with 4 beds. The best part was the room theme, it was the Pingu! My daugher was over the moon when she saw the room. The room package... More 

Was this review helpful? Yes
Switzerland
Level Contributor
176 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

This was a one night stay for a taste of the skiing and it worked very well. My Japanese friend and I took the train from Tokyo - under 2hrs - and then a taxi up the hill to the hotel. The snow was amazing - 3 meters deep on the road sides. The hotel is massive - 300 rooms?... More 

Was this review helpful? Yes 2
Doha, Qatar
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed February 7, 2015

We spent an all-too-short two nights at NASPA. We hope to return in the future. The hotel staff treated us like VIP's on arrival with a personal tour of all facilities and assistance with every aspect of our stay. Ms. Yamada has been mentioned by previous reviewers and I have to add to the praise heaped upon her. She works... More 

Was this review helpful? Yes 2
Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 25, 2015

This was truly a great vacation for our family! We are a Swiss/Italian family living in Singapore and wanted to find a place to have our 3 kids (8yo, 6yo and 4yo) learn how to ski. We feel so lucky we chose NASPA New Otani! First of all, it was very easy to get there. From Singapore, Yuzawa is much... More 

Was this review helpful? Yes 4
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 13, 2015

The service from all staff is very friendly including the driver, just 100% top service. Naspa has perfect location for family skiing or even singles or groups of friends. I say this even though we ski every yr in Sydney but it's not for advanced skiers. Just step outside the hotel is the lift. Inside the hotel there's free lockers... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

51 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (49)
Viewed
Family/play areas (2)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (10)
Viewed
Dining (4)
Viewed
View from room (4)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Yuzawa-machi hotels
Naeba Prince Hotel
#14 of 93 in Yuzawa-machi
3.5 of 5 stars 229 reviews
Echigoyuzawa Onsen
Yuzawa Grand Hotel
Yuzawa Grand Hotel
#4 of 93 in Yuzawa-machi
4.0 of 5 stars 83 reviews
Echigoyuzawa Onsen
Shosenkaku Kagetsu
Shosenkaku Kagetsu
#1 of 93 in Yuzawa-machi
4.5 of 5 stars 49 reviews
Show Prices
Show Prices
Show Prices
Echigoyuzawa Onsen
Hotel Futaba
Hotel Futaba
#11 of 93 in Yuzawa-machi
4.0 of 5 stars 84 reviews
Echigoyuzawa Onsen
Hotel Sierra Resort
Hotel Sierra Resort
#2 of 93 in Yuzawa-machi
4.5 of 5 stars 45 reviews
Echigoyuzawa Onsen
Echigoyuzawa Hatago Isen
Echigoyuzawa Hatago Isen
#6 of 93 in Yuzawa-machi
4.0 of 5 stars 35 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay