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NASPA New Otani

Certificate of Excellence
2117-9 Yuzawa, Minamiuonuma-gun, Yuzawa-machi 949-6101, Niigata Prefecture
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NASPA New Otani
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Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 weeks ago
Boosakorn Bangkok, Thailand
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117 reviews from our community

Traveler rating
    36
    59
    19
    2
    1
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73
17
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (38)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (15)
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    (45)
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Bangkok, Thailand
2 reviews
4 of 5 stars Reviewed 4 weeks ago

The room is neat and clean, Onsen is wide and nice view. the hotel has great facilities. Food at the hotel restaurant is fine but there are few menu to choose. Don't wear Yukata ( Japanese Costume which provided in the room ) go to the western Restaurant, the staff will ask you to change in western style.

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1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

Buffet are so good! We stayed at the tower section Room is so awesome!! View is perfect! Non smoking room is so nice! Service are good!! But... At the ski rental are some staff are not kind.. We hope more good services , keep it up!

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Singapore, Singapore
Top Contributor
60 reviews 60 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 26, 2015

My family of seven loved our experience in NASPA. Few things that u must do! 1- check out the Onsen, private one of u are shy at 5000yen 2- book a ski lesson ! They have beginner slope which is great for our young ones 3- take shuttle down town to eat and shop 4- go sledging ( buy a... More 

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Tokyo, Japan
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great location, easy to get to from Tokyo, a wonderful resort for families and beginners alike. Wonderful service from all staff at all times, great onsen close to the piste. The only downside is purely cosmetic where the decor is a little dated and could do with a spruce up.

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Hong Kong
Contributor
14 reviews 14 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 21, 2015

This stay was for my daughter's 5 years old birthday. It was truly an amazing trip. We had a family room which was basically two rooms connected together, so it was roomy with 4 beds. The best part was the room theme, it was the Pingu! My daugher was over the moon when she saw the room. The room package... More 

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Switzerland
Top Contributor
153 reviews 153 reviews
33 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

This was a one night stay for a taste of the skiing and it worked very well. My Japanese friend and I took the train from Tokyo - under 2hrs - and then a taxi up the hill to the hotel. The snow was amazing - 3 meters deep on the road sides. The hotel is massive - 300 rooms?... More 

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Doha, Qatar
Top Contributor
72 reviews 72 reviews
40 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed February 7, 2015

We spent an all-too-short two nights at NASPA. We hope to return in the future. The hotel staff treated us like VIP's on arrival with a personal tour of all facilities and assistance with every aspect of our stay. Ms. Yamada has been mentioned by previous reviewers and I have to add to the praise heaped upon her. She works... More 

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Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 25, 2015

This was truly a great vacation for our family! We are a Swiss/Italian family living in Singapore and wanted to find a place to have our 3 kids (8yo, 6yo and 4yo) learn how to ski. We feel so lucky we chose NASPA New Otani! First of all, it was very easy to get there. From Singapore, Yuzawa is much... More 

Was this review helpful? Yes 3
Sydney, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015

The service from all staff is very friendly including the driver, just 100% top service. Naspa has perfect location for family skiing or even singles or groups of friends. I say this even though we ski every yr in Sydney but it's not for advanced skiers. Just step outside the hotel is the lift. Inside the hotel there's free lockers... More 

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Shanghai, China
Top Contributor
57 reviews 57 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 19, 2014

Yes, I know: we are in Japan so sometimes we think it's a given that you get good service. But here everything looks great : it's the atmosphere, the willingness to help, the attention to details, the flexible thinking (yes, in Japan!), the vicinity to the slopes.......the hotel is not new, but it is kept in mint conditions and with... More 

Was this review helpful? Yes 2
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