We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 37 Yuzawa-machi hotels

NASPA New Otani

3.5 of 5 Hotel   |   2117-9 Yuzawa, Yuzawa-machi, Minamiuonuma-gun, Niigata Prefecture 949-6101, Japan (Echigoyuzawa Onsen)
Hotel amenities
Save Saved
You added NASPA New Otani to your Saves list
NASPA New Otani
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
82%
Ranked #3 of 37 hotels in Yuzawa-machi
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed March 19, 2014
Kikka1931 Shanghai, China
  • Overview
  • Reviews (83)
  • Photos (16)
  • Amenities
  • Q&A
  • Room tips (2)
  • Location
  • More
Write a Review

83 people have reviewed this hotel

Traveler rating
    22
    43
    16
    1
    1
See reviews for
48
14
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Shanghai, China
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 19, 2014

Yes, I know: we are in Japan so sometimes we think it's a given that you get good service. But here everything looks great : it's the atmosphere, the willingness to help, the attention to details, the flexible thinking (yes, in Japan!), the vicinity to the slopes.......the hotel is not new, but it is kept in mint conditions and with... More

Was this review helpful? Yes
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

What an experience, the hotel is situated right on the snow. The staff were extremely helpful with all of our requests. The rooms have everything you require and are very comfortable. The buffet breakfast caters for both Japanese and Western and is plentiful. The free bus service to town runs on a regular schedule and if you miss the last... More

Was this review helpful? Yes 1
Tamuning, Mariana Islands
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 2, 2014

Here is the link of some areas of the hotel: http://youtu.be/-a1RKixOfl4 http://youtu.be/WGSchNoZbuQ My family and I are regular vacationers to Japan but we wanted to try something different. We always do the whole Tokyo, Fuji, Kyoto, & Osaka bit (which we love) but coming from a very hot and humid Island, we wanted to see snow and ski/snow board for... More

Was this review helpful? Yes
Bangkok, Thailand
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 25, 2014

Think Club Med Japanese style and you have a pretty good idea about what to expect at Naspa New Otani ski garden. The hotel is mostly geared to families and to Japanese speaking families in particular. However, even though we didn't speak a word of Japanese we were able to just about negotiate our way around the resort and found... More

Was this review helpful? Yes
Phnom Penh, Cambodia
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 31, 2014

I visited Naspa alone, on my first visit to Japan and unable to speak any Japanese. It probably wasn't the best choice for me (or anyone in a similar situation). That said, in many ways it's a great hotel. So, what's good and what's not? Naspa is a big hotel on the mountainside away from the main village/town. By 'away'... More

Was this review helpful? Yes 1
sydney
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2014

We went to Yuzawa with the kids to play in the snow and we had a great time! The hotel is easy to get to (regular shuttles from the station) and is very comfortable. We had a superior Fourth Room which is more like a two bedroom apartment, and got a package that included breakfast and dinner. The room was... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 1, 2014

Naspa is our first time out at a ski resort so we have nothing to compare to. We also didnt ski but had a whale of a time playing in the snow with the kids with the sleds. Getting to Naspa is pretty easy from Tokyo, especially if you have a JR Pass and is only 80 mins away from... More

Was this review helpful? Yes 1
Tokyo, Japan
Senior Contributor
46 reviews 46 reviews
41 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed December 25, 2012

5 minute drive from Echigo Yuzawa station, which is only 80 minutes from Tokyo by Shinkansen. I stay at this hotel every year and always book a junior suite that is originally built as a residential condo - spacious & comfortable, yet the price is only a few thousand yen more than a regular room. Public baths are large but... More

Was this review helpful? Yes 6
Tokyo, Japan
Contributor
19 reviews 19 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 19, 2012

We stayed in this hotel in January 2012; two children aged 2 and 3, and two adults. Main purpose of the trip was to introduce skiing to our two sons and for that, the area was not optimal. There is ski-in ski-out but for such young children not the easiest of access to the snow. We later learned there are... More

Was this review helpful? Yes 2
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2012 via mobile

Can't write much and it's my first review after years of hogging tripadvisor advice for our hols, but I had to write this. If you have kids and live in Singapore, want the Japan ski thing, worried about English and the two flight change to Hokkaido, Yuzawa is your best choice. The English hostess there, Ms. Yamada was just great,... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage NASPA New Otani, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to NASPA New Otani? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NASPA New Otani

Address: 2117-9 Yuzawa, Yuzawa-machi, Minamiuonuma-gun, Niigata Prefecture 949-6101, Japan
Location: Japan > Chubu > Niigata Prefecture > Minamiuonuma-gun > Yuzawa-machi > Echigoyuzawa Onsen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NASPA New Otani 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Tingo, BookingOdigeoWL, Rakuten, JAPANiCAN and Venere so you can book your NASPA New Otani reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

16 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
View from room (2)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Family/play areas (1)
Viewed
Room/suite (2)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Ski-In / Ski-Out Swimming Pool
Hotel Style
#2 Ski-In / Ski-Out Hotel in Yuzawa-machi
Hotel Class
Number of rooms
230

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer