stayed here on business & to try the slopes . Arrived to a beautiful view with specious open rooms . The food was ok but I believe could of been better 1 of the group sent his food back twice to be cooked. The staff are cheery but were a little moody at times when questioned about points or a... More

We were somewhat put off having read earlier tripadvisor reviews, especially saying that service at dinner was extremely slow. Well this may show the power of tripadvisor: since then the management has decided to solve the problem by having a self-service buffet for dinner every night. If we'd known that we might not have come - it was one of... More

After reading some poor reviews of this hotel, we decided to take a chance on it. It turned out to be a great hotel. Very friendly and helpful staff, excellent rooms with wonderful views and great food served in the hotel restaurant. Drinks and extras are never going to be cheap in a quality Alpine hotel such as this, so... More

We booked a last minute deal online and only then did we check out the reviews. With some far from glowing comments our expectations were quite low. So we were well pleased when we arrived to find a spacious, friendly hotel, with fab views over the valley to the Mt Blanc massif beyond. Nice sized family room, clean and tidy... More

Report from February, 2013. I reserved and fully prepaid a room for 1 adult and 2 children on Accor´s official website, specifying their ages and requesting an offer for 4 nights including breakfast. On arrival, and with no warning, I was informed that additional fees of €600-700 would apply which I refused to accept. I complained to Accor Hotels which... More

Les Arcs is a great resort; miles of varied pistes and guaranteed snow at the higher altitudes. The bulk of accommodation available is self-catering - think seriously about this before committing to half or any other sort of board at this hotel. The Mercure is in a decent location - a little effort takes you to the Charmetogger lift or... More

We've been coming here for over 6 years now and seen a number of changes of ownership under the Mercure franchise. The most recent one was late last year. New management always results in subtle differences, but you can't move the building and that's a big reason we return regularly. The hotel is pretty much the last building in the... More

We stayed early in January and were a bit disappointed to find the hotel extremely quiet and lacking any atmosphere. That aside, we had nothing else to complain about and in fact there are many plus points about the hotel ... half board food was good, rooms were spacious and certainly not run down, location was great for skiing (not... More

This hotel is located in a great place in the ski resort of Les Arcs, Paradis Ski. The facilities are a bit run down but the hotel is good in general. The rooms are comfortable and the restaurant has a decent quality. But be aware of the practice of deceptive pricing. Read all the "small print" and expect surprises when... More