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All 87 Yamanouchi-machi B&Bs / inns »

Shibu-onsen Kokuya

2200 Hirao, Yamanouchi-machi, Shimotakai-gun, Nagano Prefecture 381-0401, Japan
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Shibu-onsen Kokuya
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveler rating
    12
    9
    2
    2
    4
Date Rating
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2012

I recently spent three days and nights at the Kokuya hotel with a friend. It met all our expectations for a true Japanese experience. My friend is allergic to shell fish and they went out of their way to accommodate him. The onsen experience was fabulous with a diversity of baths to choose from. The staff was very helpful especially... More

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See 3 more reviews by Sheldon K for Yamanouchi-machi
Geelong, Australia
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 23, 2011
1
person found this review helpful

We stayed at Kokuya in October 2011. We found it to be excellent. (husband, myself and our two teenage sons). From the moment we checked in we were treated with great courtesy. The young man who settled us in to our room was so friendly and fetched me a GOOD bottle of champagne (hard to find at the best of... More

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See 3 more reviews by Virginia L for Yamanouchi-machi
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 11, 2011
2
people found this review helpful

In a nutshell: - Extremely poor service, in fact - very rude - Food was terrible (and I'm not the avoid-sashimi/sushi- type of foreigner) - Room was dingy I'm confused. I really don't understand why various other guests at Kokuya had such a different experience, while others had such poor ones (like mine). Perhaps in their off-peak season, Kokuya treats... More

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74 helpful votes 74 helpful votes
5 of 5 stars Reviewed September 11, 2011

It seems that this location does not meet all expectations but was first class for us. The facts are that it has endless amazing springs inside the hotel - ALL with the facilities that you would expect in a 5 star environment. If you visit Japan all the time you may have different traditional expectations but as a natural spring... More

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 13, 2011
2
people found this review helpful

unfortunately this place was a big disapointment. I write this several months after being there so have had time to reflect on our night at Kokuya. We chose the spot after considerable research and correspondence with Zeno. The place looked great from the website and we were greatly looking forward to a night of luxury having gone for budget options... More

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Greymouth, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2011
2
people found this review helpful

My daughter and I chose Shibu Onsen to see the monkeys in the hot springs and serendipitously stayed at Kokuya. This ryokan hotel has large rooms with air conditioning. The food, served in a private dining room, was the best I have had in a ryokan, with an English menu provided, and they catered to my daughter's vegetarianism. It has... More

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Tokyo, Japan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2011
1
person found this review helpful

My father, high school-age brother, and I all loved our night at Kokuya. The room was spacious, with traditional tatami floor and futons, plus constant tea (complimentary) and a nice mini-bar. Our breakfast was huge and had a variety of delicious Japanese dishes, which was interesting as well. My favorite thing was our hotel yukata (robes) and the six different... More

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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2011
1
person found this review helpful

Staying at this hotel was one of the highlights of our trip to Japan. Yes it cost a bit but the experience was worth it. The staff couldn't have been more helpful. We missed our planned train to Yudanaka, but a quick call to the hotel and all was organised for a revised pick up from the train station. On... More

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durham
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2011
1
person found this review helpful

We have had a wonderful time, a superb experience of a traditional ryokan. It is, therefore, with some disbelief that we have read the recent negative reviews on trip advisor - can it be that someone has a vendetta against the hotel. Personally, we found it an amazing experience, all that we wanted from a ryokan. The staff are superb, hospitality... More

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Stockholm, Sweden
1 review
3 of 5 stars Reviewed January 16, 2011

We stayed for two nights in a room with an outdoor bath wich was very beautiful but the room was just ok. It was frequently too cold and the aircon was a bit noisy when it worked. We loved the kotatsu and the view though. The ryokan has a certain charm about it and the baths were really nice. The... More

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