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Hotel Grand Phenix Okushiga

Certificate of Excellence
Okushiga-kogen, Shimotakai-gun, Yamanouchi-machi 381-0405, Nagano Prefecture
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Hotel Grand Phenix Okushiga
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Hotel Grand Phenix Okushiga
Hotel Grand Phenix Okushiga
Hotel Grand Phenix Okushiga
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71 reviews from our community

Traveler rating
    54
    15
    1
    1
    0
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32
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2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (71)
  • Mar-May only
    (23)
  • Jun-Aug only
    (17)
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    (12)
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    (19)
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Melbourne
Top Contributor
173 reviews 173 reviews
46 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed February 11, 2015

After staying in a much less comfortable Ryokan for the first part of our annual ski trip to Japan, we always look forward to our arrival at the Phenix! So many of the staff have been here for years and remember us. Other guests are friendly too! We book directly and communication with management is timely and professional and they... More 

Was this review helpful? Yes
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for coming back to our hotel again. We were happy to meet you and to stay our hotel . We truly do appreciate your loyalty to our resort over the years. And I am so glad to read that you had such a nice stay with us and that you enjoyed our Italian restaurant and lounge. We have... More 

Melbourne
Top Contributor
173 reviews 173 reviews
46 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed February 5, 2013

This is our 4th visit here over 5 years, each time staying at least a week...many of the staff remain and we feel like we are coming home....Saitosan in the Italian Restaurant...Mizukawasan in the Japanese Restaurant and lounge ( he has our vote for the best smile!)This is a little boutique oasis with all the charm and relaxation of a... More 

Was this review helpful? Yes 7
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for taking time out of your vacation to share your positive experience at our Hotel. We truly do appreciate your loyalty to our resort over the years. All of our associates take great pride in knowing that we have guests who come back year after year. And I am so glad to read that you had such a... More 

Kyoto, Japan
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2013

We finished our Japanese vacation with a week in the snow at Shiga Kogen. Unfamiliar with this part of Japan we were delighted by every new discovery. Central to a wonderful backdrop was the Hotel Grand Phenix and it's committed team who made our stay feel like a real home away from home. The rooms were spacious and well appointed,... More 

Was this review helpful? Yes 3
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for the great comments regarding to our staff,restaurants and overall Hotel experience ! I am so happy to hear that you enjoyed your recent experience with us. We will share your commments with our entire staff. And I truly hope you will keep the Hotel Grand Phenix in mind for your future traveling to Japan. Thanks again and... More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 26, 2012

We have been coming to Japan to snow ski for a number of years now and the the Hotel Grand Phenix is a home away from home. Food: I'm vegetarian and the food selection is great. Fresh, clean and very well prepared. They even have extra fruit for my breakfasts! Staff: All the staff are wonderful. Friendly, helpful and happy.... More 

Was this review helpful? Yes 5
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. It is great pleasure to hear that you enjoy the hotel stay and found our staff to be helpful and friendly. Moreover we are glad to make you satisfied with the food selection. I will certainly share your comments with our entire hotel team to keep us motivated. Thank you once... More 

Melbourne
Top Contributor
173 reviews 173 reviews
46 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed January 31, 2012

Our little ski group, including my husband and a friend of ours were the first Australians to stay at this amazing little hotel and we are still remembered by the owner and senior staff. It has been 3 years since our last visit but some staff still remain. Many more staff seem to speak English. The excellent rooms and facilities... More 

Was this review helpful? Yes 10
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

I would like to thank you for your every visit to Hotel Grand Phenix. It was truly pleasure to serve you. We hope that your stay was pleasant and that our accommodations and service are acceptable for you,as complete satisfaction is our goal at our hotel. Please let us know if there is any ways that we might make improvements... More 

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