We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Grand Phenix Okushiga

Certificate of Excellence
Okushiga-kogen, Shimotakai-gun, Yamanouchi-machi 381-0405, Nagano Prefecture
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Booking.com to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Grand Phenix Okushiga
View Map
Add Photo Write a Review

91 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Perth, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have spent 4 nights here and expected to ski for 2 days however we only got 1 in as 2 storms hit over our stay. The hotel was a great haven while watching the snow and wind. In a nutshell the rooms, Onsen, lounge and staff are top notch. We were close to the ski lift so could get... More 

Helpful?
1 Thank Terry F
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. Nearest ski area were closed for 2 days because storms hit us when you were staying. However it is great pleasure to hear that you enjoy the relaxed hotel stay. In addition, we are glad to make you satisfied with the food selection. I will certainly share your comments with our... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived here for the first stop of our honeymoon. To say we were exhausted after a 12 hour flight and 4 hour bus journey would be an understatement but hotel's welcome could not have been better. A staff member rushed out to take our luggage from me and they had already guessed my name and had the check in... More 

Helpful?
Thank dphs2015
grandphenix-h, フロント オフィス マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for your choosing Hotel Grand Phenix Okushiga and coming here after long trip. We are very happy to hear your warm comment in spite of some troubles. All our staffs cannot speak English fluently. However we always try to keep good communication with our guests and to provide hospitality. We are looking forward to seeing you again. Sincerely,... More 

Melbourne
Level Contributor
212 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed February 10, 2015

After staying in a much less comfortable Ryokan for the first part of our annual ski trip to Japan, we always look forward to our arrival at the Phenix! So many of the staff have been here for years and remember us. Other guests are friendly too! We book directly and communication with management is timely and professional and they... More 

Helpful?
1 Thank MargaretPowell
hotel-grandphenix, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for coming back to our hotel again. We were happy to meet you and to stay our hotel . We truly do appreciate your loyalty to our resort over the years. And I am so glad to read that you had such a nice stay with us and that you enjoyed our Italian restaurant and lounge. We have... More 

Melbourne
Level Contributor
212 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed February 5, 2013

This is our 4th visit here over 5 years, each time staying at least a week...many of the staff remain and we feel like we are coming home....Saitosan in the Italian Restaurant...Mizukawasan in the Japanese Restaurant and lounge ( he has our vote for the best smile!)This is a little boutique oasis with all the charm and relaxation of a... More 

Helpful?
7 Thank MargaretPowell
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for taking time out of your vacation to share your positive experience at our Hotel. We truly do appreciate your loyalty to our resort over the years. All of our associates take great pride in knowing that we have guests who come back year after year. And I am so glad to read that you had such a... More 

Kyoto, Japan
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 24, 2013

We finished our Japanese vacation with a week in the snow at Shiga Kogen. Unfamiliar with this part of Japan we were delighted by every new discovery. Central to a wonderful backdrop was the Hotel Grand Phenix and it's committed team who made our stay feel like a real home away from home. The rooms were spacious and well appointed,... More 

Helpful?
3 Thank FlyingTheCoop
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for the great comments regarding to our staff,restaurants and overall Hotel experience ! I am so happy to hear that you enjoyed your recent experience with us. We will share your commments with our entire staff. And I truly hope you will keep the Hotel Grand Phenix in mind for your future traveling to Japan. Thanks again and... More 

Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 26, 2012

We have been coming to Japan to snow ski for a number of years now and the the Hotel Grand Phenix is a home away from home. Food: I'm vegetarian and the food selection is great. Fresh, clean and very well prepared. They even have extra fruit for my breakfasts! Staff: All the staff are wonderful. Friendly, helpful and happy.... More 

Helpful?
5 Thank martin g
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

Thank you for posting your comment on Trip adviser. It is great pleasure to hear that you enjoy the hotel stay and found our staff to be helpful and friendly. Moreover we are glad to make you satisfied with the food selection. I will certainly share your comments with our entire hotel team to keep us motivated. Thank you once... More 

Melbourne
Level Contributor
212 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed January 30, 2012

Our little ski group, including my husband and a friend of ours were the first Australians to stay at this amazing little hotel and we are still remembered by the owner and senior staff. It has been 3 years since our last visit but some staff still remain. Many more staff seem to speak English. The excellent rooms and facilities... More 

Helpful?
11 Thank MargaretPowell
grandphenix-h, マネージャー at Hotel Grand Phenix Okushiga, responded to this review

I would like to thank you for your every visit to Hotel Grand Phenix. It was truly pleasure to serve you. We hope that your stay was pleasant and that our accommodations and service are acceptable for you,as complete satisfaction is our goal at our hotel. Please let us know if there is any ways that we might make improvements... More 

Questions? Get answers from hotel staff and past guests. Ask a question

494 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (52)
Viewed
Hotel & grounds (8)
Viewed
Dining (7)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Family/play areas (1)
Viewed
Other (29)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (434)
Viewed
Amenities (82)
Viewed
Deluxe Suite (65)
Viewed
Deluxe Twin Room (52)
Viewed
Pool (13)
Viewed
Restaurants and Bars (59)
Viewed
Royal Suite (79)
Viewed
Standard Twin Room (39)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Other (8)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Yamanouchi-machi hotels
Yudanaka shibu Onsen
Shiga Palace Hotel
Shiga Palace Hotel
#17 of 133 in Yamanouchi-machi
4.0 of 5 stars 47 reviews
Shiga Highland Hotel
#109 of 133 in Yamanouchi-machi
3.5 of 5 stars 11 reviews
Okushiga Kogen Hotel
#28 of 133 in Yamanouchi-machi
4.0 of 5 stars 78 reviews
Show Prices
Show Prices
Show Prices
Shiga Kogen Prince Hotel
#65 of 133 in Yamanouchi-machi
3.5 of 5 stars 147 reviews
Yudanaka shibu Onsen
Ryokan Biyunoyado
Ryokan Biyunoyado
#3 of 133 in Yamanouchi-machi
5.0 of 5 stars 261 reviews
Yudanaka shibu Onsen
Yudanaka Seifuso
Yudanaka Seifuso
#4 of 133 in Yamanouchi-machi
5.0 of 5 stars 158 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay