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Premier Inn Falkirk East

Certificate of Excellence
Beancross Road, Polmont FK2 0YS, Scotland
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Premier Inn Falkirk East
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
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glasgow
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Another great Premier Inn !!! There was work being carried out at the front of the hotel which did not affect our stay at all. Staff were all lovely, room was immaculate. The bed felt totally new so had a great night's sleep. Will definitely be back

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

couldn't believe that they put double sheets on a king size bed, spent all night trying to get my feet out of the rucked up sheets,complained to reception in the morning, luckily got a sympathetic lady on reception, so got a refund for one night, not impressed with the BREWERS FARE FOOD, they served us with our cooked breakfast while... More 

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. I am pleased to read you were refunded for your first night under our Good Night Guarantee Policy... More 

Chesterfield, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The service was excellent and staff very pleasant. The room very clean and what too expect from this type of hotel. The attractions in the area are fantastic especially The Kelpies the tour is very informative as is the Falkirk Wheel. The Canel staff were very helpful and told us some other places to visit which means we will have... More 

Was this review helpful? Yes
Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed June 15, 2015

Arriving early for check in, staff assisted in getting our room available. Although external work around the hotel was underway as it was Sunday this never affected our stay and the work area was left as tidy as you could expect this construction area to be. The staff in the hotel and in the attached restaurant were extremely helpful. Breakfast... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are glad to hear that you enjoyed your stay with us and it is great to hear that our staff were very accommodating to your needs. All our staff aim to deliver the highest level of service so we are delighted that you feel this was achieved during your stay. Thank you for taking the time to write a... More 

Norwich, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 9, 2015

I stayed here with my family on Saturday 6 June 2015 for one night. I chose the hotel as it was close to the venue for a family celebration and Premier Inn always give good value for families. Initial impression was poor as the car park is uprooted in places as there is building work going on. I asked and... More 

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are sorry to hear that not all aspects of your stay were enjoyable. We do take all feedback very seriously in order for us to maintain the highest of standard so we do appreciate your comments. We are glad to hear you found our... More 

Nairn, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 8, 2015

Short stay, but the staff were very friendly, pleasant and polite. Unfortunately the restaurant next door closed early and we were unable to get a bite of supper and had to travel to town. Breakfast in the restaurant was excellent.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are delighted to hear you found our staff to be polite and helpful as this is what we all strive to achieve with every guest. All feedback is extremely important to us so we appreciate and take on board all of your comments. We... More 

Inverness, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

I recently stayed at this hotel whilst attending at two day event at Knockhill Racing Circuit, which is less than half an hour away. The hotel is easy to find and is situated next to a Brewers Fayre restaurant, handy if you have a Bonus Card. I travelled to the hotel by motorbike and the car park felt secure enough.... More 

Was this review helpful? Yes 1
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are pleased to hear that you enjoyed your stay at Premier Inn Falkirk East and found it a convenient location for your weekend plans. All feedback is extremely important to us in order for us to maintain the highest of standards so we are delighted to know that you feel we delivered during your stay. Thank you for taking... More 

Auckland Region, New Zealand
Level Contributor
185 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed May 22, 2015

Seeking a base for some canal cruising, we selected this hotel for its location and satisfactory TA reviews. Good basic accommodation with reasonable facilities and offering good comfort. The adjacent Restaurant delivered the breakfast and dinner options that we had pre-selected in a 22.99 package, which were generally of pub standard but superior breakfast choices and quality. Recommended for value... More 

Was this review helpful? Yes 1
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are so glad to hear that you enjoyed your stay, in particular the value for money. All the staff strive to deliver the highest standard and we are delighted to hear that we delivered. We look forward to welcoming you back in the future. More 

Vatersay, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

I booked this hotel because it was at a convenient location close to an attraction I had tickets for the next day starting relatively early. I wasn't expecting much having sworn off Premier inn (some 10 years ago). I hope they have all become as good as this one, staff were great nothing too much trouble even arriving with 2... More 

Was this review helpful? Yes 1
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are so glad to hear you enjoyed your stay at Premier Inn Falkirk East. Your feedback is extremely important to us in order for us to continue to deliver the highest standards. We are please to know that we exceeded your expectations and look forward to welcoming you back. More 

Newcastle and Gateshead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We were very impressed with Premier Inn Falkirk East it was the first time we had used Premier Inn, the hotel is ideally suited for all attractions. The Kelpies Edinburgh Park & Ride at the airport is just a few miles away Sterling Castle and many others sights, the staff were always very helpful and the room was spotless. Even... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. All our staff strive to deliver the highest of standards and we are delighted to hear that we achieved this. It's great to hear that your first impression of Premier Inn was a good one. We look forward to welcoming you back in the future. More 

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Prices are for 1 room, 2 adults
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