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Premier Inn Falkirk East

Certificate of Excellence
Beancross Road, Polmont FK2 0YS, Scotland
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1 room 1 guest
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Premier Inn Falkirk East
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177 Reviews from our TripAdvisor Community

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Traveler rating
    93
    60
    15
    4
    5
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65
53
8
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (177)
  • Mar-May only
    (47)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (37)
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Keith
1 review
5 of 5 stars Reviewed 2 weeks ago

Very helpful staff and knew area well with regards to visitor attractions. Comfortable room and dinner was lovely. My sons loved having their own beds. Excellent start to our holidays. Only down thing was room temperature a little high.

Review collected in partnership with premierinn.com

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1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent value for money. Friendly and helpful staff. The restaurant was really nice and the breakfast was good. It would be advisable to book a table in advance for dinner as it does get really busy.

Review collected in partnership with premierinn.com

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Peebles, United Kingdom
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 4 weeks ago

If you want a nice cheap place to stay then do not go here as it is cheap and the staff are very good but the hotel was dirty so much so we slept on top of the bed in our clothes. There were suspicious marks on the wall in the bedroom but the whole place was just dirty.

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are so sorry to hear you did not enjoy your recent stay with us. All our staff strive to deliver the highest standards and it is disappointing to hear that these were not met. We would appreciate if you would contact the hotel reception to discuss your experience further. More 

glasgow
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Another great Premier Inn !!! There was work being carried out at the front of the hotel which did not affect our stay at all. Staff were all lovely, room was immaculate. The bed felt totally new so had a great night's sleep. Will definitely be back

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Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are delighted to hear that you enjoyed your stay with us. All feedback is extremely important to us in order for us to continue to deliver the highest standards so it's great to know we achieved this during your stay. We look forward to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 13, 2015

couldn't believe that they put double sheets on a king size bed, spent all night trying to get my feet out of the rucked up sheets,complained to reception in the morning, luckily got a sympathetic lady on reception, so got a refund for one night, not impressed with the BREWERS FARE FOOD, they served us with our cooked breakfast while... More 

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WhitbreadHotels, Online Customer Service at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. I am pleased to read you were refunded for your first night under our Good Night Guarantee Policy... More 

Chesterfield, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 28, 2015

The service was excellent and staff very pleasant. The room very clean and what too expect from this type of hotel. The attractions in the area are fantastic especially The Kelpies the tour is very informative as is the Falkirk Wheel. The Canel staff were very helpful and told us some other places to visit which means we will have... More 

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Portsmouth, United Kingdom
1 review
5 of 5 stars Reviewed June 15, 2015

Arriving early for check in, staff assisted in getting our room available. Although external work around the hotel was underway as it was Sunday this never affected our stay and the work area was left as tidy as you could expect this construction area to be. The staff in the hotel and in the attached restaurant were extremely helpful. Breakfast... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are glad to hear that you enjoyed your stay with us and it is great to hear that our staff were very accommodating to your needs. All our staff aim to deliver the highest level of service so we are delighted that you feel this was achieved during your stay. Thank you for taking the time to write a... More 

Norwich, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 9, 2015

I stayed here with my family on Saturday 6 June 2015 for one night. I chose the hotel as it was close to the venue for a family celebration and Premier Inn always give good value for families. Initial impression was poor as the car park is uprooted in places as there is building work going on. I asked and... More 

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are sorry to hear that not all aspects of your stay were enjoyable. We do take all feedback very seriously in order for us to maintain the highest of standard so we do appreciate your comments. We are glad to hear you found our... More 

Nairn, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed June 8, 2015

Short stay, but the staff were very friendly, pleasant and polite. Unfortunately the restaurant next door closed early and we were unable to get a bite of supper and had to travel to town. Breakfast in the restaurant was excellent.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

Thank you for taking the time to write a review for Premier Inn Falkirk East. We are delighted to hear you found our staff to be polite and helpful as this is what we all strive to achieve with every guest. All feedback is extremely important to us so we appreciate and take on board all of your comments. We... More 

Inverness, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

I recently stayed at this hotel whilst attending at two day event at Knockhill Racing Circuit, which is less than half an hour away. The hotel is easy to find and is situated next to a Brewers Fayre restaurant, handy if you have a Bonus Card. I travelled to the hotel by motorbike and the car park felt secure enough.... More 

Was this review helpful? Yes 1
Stephanie_Gardner, Manager at Premier Inn Falkirk East, responded to this review

We are pleased to hear that you enjoyed your stay at Premier Inn Falkirk East and found it a convenient location for your weekend plans. All feedback is extremely important to us in order for us to maintain the highest of standards so we are delighted to know that you feel we delivered during your stay. Thank you for taking... More 

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