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Macdonald Inchyra Hotel & Spa

Grange Road, Polmont FK2 0YB, Scotland
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Macdonald Inchyra Hotel & Spa
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Macdonald Inchyra Hotel & Spa
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729 Reviews from our TripAdvisor Community

Traveler rating
    226
    217
    156
    73
    57
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120
290
15
118
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (729)
  • Mar-May only
    (202)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (221)
  • Dec-Feb only
    (160)
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There are newer reviews for Macdonald Inchyra Hotel & Spa
See the most recent reviews
Kirkcaldy, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Service was excellent from start to finish. However I would say the room that we stayed in, could do with a bit of an upgrade. Scratches on the furniture, marks on wall etc - not 4 star standard!!!!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Dear Steven Thank you very much for your very kind review. I am delighted that on the whole you had an enjoyable stay. I have just taken over as General Manager of the hotel and as part of my first few weeks I will be inspecting every one of our 100 bedrooms for future investment and maintenance purposes. Kind Regards... More 

Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a week last November, the hotel is beautiful and kept to a high standard. The service was excellent and the buffet breakfast had a vast selection. The menu in the restaurant is a grill and mainly steakhouse menu, which meant l hsd kimited choices. However the food was so delicious that I was happy to have... More 

Was this review helpful? Yes
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Dear Stacey Thank you very much for your very kind review, I am delighted that you had an enjoyable experience at the Macdonald Inchyra Hotel & Spa. I hope we can welcome you back soon. Kind Regards Stuart Maxwell General Manager More 

Glasgow
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here for an overnight. Lovely hotel. Our room needed a bit of a makeover but was clean and we'll presented. Spa facilities are gorgeous would recommend them including treatments. The heated beds are fabulous they could do with more than 2 especially when it's busy as you don't want to come off it! Overall a great hotel and would... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you very much for your very kind review, your feedback is very much appreciated. I hope we can welcome you back soon. Kind Regards Stuart Maxwell General Manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Groupon voucher so good price. Staff so unfriendly would never go back. Reception poor and they are face of spa. Mud treatment was self service so v poor lunch such a joke we spent almost £100 to make it worthwhile so bargain ended up expensive and could have spent difference on better spa. Bar staff cojld not make a cocktail... More 

Was this review helpful? Yes 2
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Dear Susan Thank you for your review. I am very sorry that your spa day was not as you rightly expected. The feedback we normally receive for our spa experiences is normally very positive. Please would you contact me on stuart.maxwell@macdonald-hotels.co.uk to allow me to investigate further. Kind Regards Stuart Maxwell General Manager More 

Travelers are raving about these Polmont hotels

Waterlooville, England, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

I stay at this hotel regularly on business always found that the restaurant, food, swimming pool and staff really nice. The rooms are ok but like so many hotels hallways, bedrooms and bathrooms are a bit dated for my taste. Restaurant is a bit pricey for what you get, especially the starters and wine

Review collected in partnership with this hotel

Was this review helpful? Yes
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Dear Andrew Thank you very much for taking the time to post a review following your recent stay with us at the Macdonald Inchyra Hotel & Spa. I am delighted that you enjoy your stays with us. Please be assured that we do have a continuing investment programme at the hotel and indeed across the group to constantly improve our... More 

Inverurie, United Kingdom
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited here with work for a couple of nights. It's such a shame as there are some issues that really spoil this place. 1- The decor was a bit outdated in the rooms, 2- The food was disappointing. There was long waits to get a table in a half empty restaurant. Breakfast wasn't great and they ran out of items.... More 

Was this review helpful? Yes 1
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you for your review following your recent stay. I am very sorry that there were certain aspects of your stay which were disappointing. I have just taken over the position of General Manager at the hotel and I will ensure the areas highlighted are focussed upon for improvement. To help me look into your comments would you be kind... More 

Baldock
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for my birthday and as we have stayed at a number of Macdonald hotels so thought we couldn't go wrong. We weren't disappointed. It was a pleasant stay however our room was a little tired and didn't look as nice as some of the others on the website. I did wonder if it was because... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you very much for your recent review of the Macdonald Inchyra Hotel & Spa. I am delighted that on the whole you enjoyed your stay and I would like to thank you for your comments and feedback. I do hope we can welcome you back again. Kind Regards Stuart Maxwell General Manager More 

Leven
1 review
4 of 5 stars Reviewed 2 weeks ago

Room was a bit disappointing, was expecting executive and we ended up with an adjoining room. Bathroom 216 was mouldy in places . Was awoken during the night by joining room playing music. breakfast spread was nice cereals fruit etc but cooked was not good (signature ?) eggs were coated with black from the dirty pan and sent back and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you very much for your recent review. I am very sorry that certain aspects of your stay were disappointing. I have just taken over as General Manager therefore your comments are extremely helpful to allow me to understand where we have opportunities for improvement. Thank you for your kind comments regarding the Spa and your meal in the Scottish... More 

Stirling, United Kingdom
Top Contributor
95 reviews 95 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was there for a function on Saturday 16th May. The good/excellent bits? There were many. Event was very well run. Venue very comfortable. Staff pleasant and polite. Food? Truly excellent considering that circa 200 covers of identical food had to be served at same time. Food was hot, beautifully presented and a very pleasant on the usual Chicken theme. The... More 

Was this review helpful? Yes 1
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you very much for your feedback following your recent visit to an event at the weekend. I am delighted to read your excellent comments regarding the food and service. We do pride ourselves on providing top quality food with professionalism. I am very sorry that you found our wine prices expensive. We do constantly benchmark our prices against 4... More 

Bootle
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Not carrying a credit card meant we didn't get the 'Free' £10 off our incidentals bill as we had to 'pay as we went' this was inconvenient and made us realise how expensive the bar is...not for us again

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart M, General Manager at Macdonald Inchyra Hotel & Spa, responded to this review

Thank you very much for your review. I am very sorry that you were not able to use your £10 credit on your account. I have just taken over as General Manager at the hotel and will ensure we have a procedure in place to deal with this situation very soon. I do hope that once we have resolved this... More 

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