Stayed 2 nights with 3 other couples and had a great weekend. Rooms were very clean, food excellent, staff very polite and friendly. This was an all inclusive weekend and was certainly great value for money. Also made use of the pool, sauna and steam room. All in all a great weekend break.
Thank you for posting your review on Trip Advisor.
I was delighted to read you found the service to be friendly and helpful and that all aspects of your stay were impressive.
I will ensure your kind words are communicated to the team.
I look forward to welcoming you back to the Mercure Chester North in the near future.
Regards,...
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Just had a 2 two night stay at this hotel along with 3 others couples on an inclusive offer and found it amazing value for money. The rooms were a good size and very clean, the food very good and the staff very polite and helpful. We also made good use of the pool, steam and sauna, a very good...
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Thank you for taking the time to write a review following your recent stay at the Mercure Chester North.
I was delighted to read your comments with regards to your stay and will ensure that they are passed to the team here at the hotel. It is always very pleasing to read such positive feedback and I thank you for...
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We stayed here for 2 nights on a Hotelshop offer which included lunch, 2 course evening meal & unlimited house wine from 7pm to 11pm. Excellent value. The offer gave the option of a room upgrade, subject to availability on check in. We arrived mid afternoon, but no upgrade room was available. We had a asked for a room near...
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We stayed here in rooms 217 and 219 on an all inclusive 50th break. It was the perfect retreat with a small drive into the town. Food was very good on first night, however on second night they had run out of lamb and chicken dish making choices more limited. We had a lovely waitress called Prakit, shame the more...
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Many thanks for your review of the Mercure Chester North. I am delighted that you had a enjoyable stay and I am particularly pleased that you have written a very balanced and comprehensive review.
With regard to the restaurant I have discussed your issues with the Head Waiter as we do endeavor to ensure that every guest experience is a...
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stayed here with friends for the weekend. the cleanliness, the service, the food, and all the amenitys were first class,would recommend the all inclusive option, very good value for money our friends were also well immpressed,you wont be dissapointed
I would like to thank you for taking time to post your comments of your experience at the hotel on the website.
It is so rewarding to receive such wonderful feedback. Something that we try our utmost to achieve, is that each guest has a memorable stay and we do hope to see you again in the future.
Regards,
Gwyn...
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Stayed here for three nights over Grand National Weekend. Got a very good price as I booked a year in advance. Room was fine, plenty of tea,coffee etc and little noise. My only real problem was with service. I had prepaid for breakfast and while standing in queue at Buffet breakfast was informed eggs weren't ready. After a couple of...
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I am delighted that you were pleased with a number of aspects during your stay and have taken your comments with regards to the inconsistencies with our breakfast offering and addressed these with the team. However I would like to point out that everything is freshly cooked and not simply batch cooked in order that we serve every product at...
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We stayed at this hotel as a couple for my partners birthday at the beginning of April. The hotel would have received a "Very Good/Excellent", but they were severely let down by the reception staff. This was booked during January and I even telephoned at the end of March to request a bottle of champagne in the room on arrival...
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Thank you for taking the time to review your stay at our hotel.
We always welcome and appreciate our guest reviews and we learn from them all.
We do not like to have unhappy guests at any time although thankfully as you can see it is rare. With regard to the Champagne we have reviewed out procedures and put corrective...
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My wife and I were given a two night break for Christmas which we decided to use at the Mercure Chester North Woodhey House Hotel, the hotel was great, with polite and professional staff,, the rooms was nice, the bed big and the bathroom was nice too,, the only thing i'd say about the room was that there were no...
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Thank you for taking the time to write a review following your recent stay at the Mercure Chester North.
I was delighted to read your comments with regards to your stay and will ensure that they are passed to the team here at the hotel. It is always very pleasing to read positive feedback and I thank you for taking...
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I have to say my faith in English hotel deals has been somewhat restored by this trip. The hotel was well placed for Chester, Liverpool and Manchester. The receptionist (Maria) was friendly, helpful and knowledgeable about Chester. The deal was two nights be Breakfast, Lunch and evening meal for £89 each and was well worth the money. Breakfast was a...
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