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Premier Inn Wirral - Heswall

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Chester Road | Gayton, Heswall CH60 3FD, England
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1 room 1 guest
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Premier Inn Wirral - Heswall
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268 Reviews from our TripAdvisor Community

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Traveler rating
    132
    88
    29
    8
    11
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107
83
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (268)
  • Mar-May only
    (73)
  • Jun-Aug only
    (81)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (55)
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Dorking, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a fairly standard Premier Inn - a bit lived-in, but excellent beds. However the staff were just splendid, both in the hotel itself and the adjoining Beefeater. They had that nice balance between ensuring everything was ok and being too intrusive.

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Berkshire, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 23, 2015

Basic accommodation and bearing in mind that the price does not include breakfast this is I think expensive . I also had a problem with noise from an upstairs room with squeaky floorboards in the middle of the night . I was not offered a quiet night refund even after mentioning . Bed comfy , amazingly no telephone in room... More 

Review collected in partnership with premierinn.com

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Pickering, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 22, 2015

not one of the best premier inns due to the fact the eating place next to it looks very run down and tired, if i had the choice the one in bromborough is far better and the pub attached serves far better food

Review collected in partnership with premierinn.com

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London, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

Stayed 2 nights at this Inn whilst attending a wedding. Staff are very helpful and considerate. Was immediately offered a 'disabled room' when Reception staff realised I had slight mobility problems. The reception ladies were very polite, friendly and professional and we will certainly stay there again when next in the area visiting friends.

Review collected in partnership with premierinn.com

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you so much for your review. It's so nice to hear you had such a great stay and we look forward to welcoming you back soon! More 

Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed July 16, 2015

The staff were superb especially Jorik who was at reception. Jorik at reception had made up a booklet himself which had all the best things to do locally. I had to wake my 5 year old at 10am for breakfast as he found the bed so comfy!!!!

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you so much for your review. I'm sure Jorik will be delighted to hear you had such a great stay. Your kind comments have been passed on to him! More 

Manchester, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 14, 2015

The hotel part was fine. Friendly staff, clean rooms, and very quiet !! However, a group of us who stayed also ate in the restaurant and this is where it lets itself down. The food was tasty and plentiful, but the service was very hit and miss. Firstly, there was an 'alleged' problem with their card reader, which corrected itself... More 

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Wolverhampton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 12, 2015

Lovely welcome from reception staff, clean rooms, very comfy beds with plenty of pillows. Room was quiet, over looking the beer garden of the Beefeater restaurant that was attached to the hotel. We purchased a meal deal which was great value for money, this included 2 course dinner, drink and breakfast. Restaurant staff on the whole were friendly and food... More 

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for such a great review! We are so glad you had such a comfortable stay and found our staff so friendly and helpful. More 

Wokingham, United Kingdom
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed July 10, 2015

Check in quick efficient and friendly. Had previously requested if all our rooms could be near each other and this was done. A definite plus for myself and extended family. Rooms big and well equipped, beds extremely comfortable , we got back to our room after a family wedding at around 12.30 and it was so quiet. Breakfast next door... More 

Was this review helpful? Yes 1
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for such a great review. We are so glad that your stay was comfortable and that you found our staff friendly and helpful. Your kind comments will be passed on to the team! More 

Southport
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 4, 2015

When you need a bed for whatever purpose the Hotel chain delivers. Attending a wedding at a near venue we required an over-night resting place. Our room was clean and comfortable we did sleep well as advertised. It did the job for us. We did not eat in the local restaurant it looked pricey.

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for your review. We are so glad you were happy with your stay and that we met the high standards you expect from Premier Inn! More 

Perth and Kinross, United Kingdom
Level Contributor
147 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed June 30, 2015

Fat efficient check in - happy faces - good information. Rooms clean and secure. A bit pricey. Breakfast team very efficient and a great start to the day. If you need an overnight stop , that is cheerful and efficient , this is the place.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you very much for your review. Our team will be so pleased that your found the service so welcoming and efficient on your arrival! More 

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