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Premier Inn Wirral - Heswall

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Chester Road | Gayton, Heswall CH60 3FD, England
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Premier Inn Wirral - Heswall
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Premier Inn Wirral - Heswall
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249 reviews from our community

Traveler rating
    125
    80
    25
    8
    11
See reviews for
99
77
14
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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English first
  • All months
    (249)
  • Mar-May only
    (71)
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Belfast, United Kingdom
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

It's a premier inn, they're all pretty similar so no point in going into too much detail - room was fine etc. Cons - no mobile signal, serious issue for myself and colleagues as we were there for business and spent most of our time wondering around the car park trying to hold onto a small amount of reception. Really... More 

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Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Me and my friend was asleep after a night out when I heard a knock which was a lad we met that night who we don't know and the night staff gave him our room number. As we was drunk we had the music on a bit and the police came and was through out 2 drunk girls left in... More 

Review collected in partnership with premierinn.com

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Worcester
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at Heswall for 1 night whilst visiting friends and we found ourselves wishing we could have stayed longer. The service from staff was exceptional and room standards were exceptional. We opted to have the breakfast the following day which also did not disappoint. The level of service, quality and choice of food were first rate and we will... More 

Review collected in partnership with premierinn.com

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you so much for such a glowing review! We are so glad to hear you had such a brilliant stay with us and hope to welcome you back again in the near future. More 

Hull
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Group stayed over for a friends wedding, service good and all very friendly. Restaurant was busy but served good grub, refillable chips went down well with a night of beer! Rooms very clean,tidy and spacious for cost.

Review collected in partnership with premierinn.com

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you very much for your review. We are so glad you found our rooms comfortable and the staff friendly! More 

Morecambe, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

one towel for two people no hair dryer in room room outdated television small and bolted to unit bathroom very small no shower gel..mould on tiles bed very small with dips in mattress and it was creaky breakfast don't expect to get a costa coffee ie cappuchni/latte you have to pay extra we were offered a coffee out of a... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
WhitbreadHotels, Online Customer Service at Premier Inn Wirral - Heswall, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. We are currently in the process of replacing hairdryers at all of our hotels,... More 

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

Warm , friendly, helpfull and very relax stay , premier inn in heswall is the most enjoyable hotel to stay in, and il be back again ,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for your review, we are so glad that you had such a relaxed and comfortable stay. We hope to see you again soon! More 

liverpool
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 8, 2015

stayed in this hotel as we were going to a wedding nearby , the wedding was starting at 13.30 so I contacted the hotel to see if an early check in was possible , the hotel explained that it depends on when people check out etc. we arrived shortly after 12.00 pm the receptionist was very helpful and went and... More 

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for your review. We are so pleased to hear that you found your stay comfortable and our staff helpful! Your comments will be passed on! More 

Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 7, 2015

Have stayed at the Premier Inn/Glegg Arms site many times as we visit Family from there, and it has always been excellent, friendly Staff, very good value for money, and quality rooms for the money. Many Hotels, at four times the price could learn a thing or two from a visit to this site.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for taking the time to write your review. We are so glad you enjoyed your stay with us and hope to welcome you back soon! More 

Chester, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 6, 2015

I am always surprised at the variance between premier inn hotels. On the face of it they all offer the same facilities, all have a purple bed throw & a goodnight guarantee but this is certainly one of the most dated I have stayed in. The bathrooms are very tired, the rooms although large (we stayed in number 2) are... More 

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for taking the time to write your review. We are currently due for a refurbishment and your valued feedback will be passed on. More 

Oxford, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 2, 2015

Stayed here for a couple of nights while working locally. Very easy to find and to the normal high standard I have come to expect from Premier Inn. I can't actually find fault with it. I love the Premier Inn beds...i wish i could get one!! The staff were really friendly and happy to chat. Also very helpful. I was... More 

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank for such a lovely review! We are so glad you enjoyed your stay with us and would have to agree with you about our beds! Your kind comments will be passed on to both the hotel and restaurant staff and we looking forward to welcoming you again! More 

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