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Premier Inn Wirral - Heswall

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Chester Road | Gayton, Heswall CH60 3FD, England
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Premier Inn Wirral - Heswall
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Premier Inn Wirral - Heswall
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251 reviews from our community

Traveler rating
    126
    81
    25
    8
    11
See reviews for
100
78
14
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
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English first
  • All months
    (251)
  • Mar-May only
    (73)
  • Jun-Aug only
    (64)
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    (59)
  • Dec-Feb only
    (55)
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at Heswall on numerous occasions and we have always found the day & night staff very helpful & courteous, the rooms are always exceptionally clean and we have always had a good nights sleep. There has only been 1 occasion by where our sleep has been disturbed, due to two very rude, drunk girls who became abusive... More 

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Bradford-on-Avon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Returned once again to the Wirral Premier inn at Heswall for a family occasion. All the staff were their usual welcoming selves and really make us feel at home. I believe the Inn is scheduled for refurbishment and possible extension and it is beginning to show its need for a little more than just a touch of TLC. Good that... More 

Review collected in partnership with premierinn.com

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Belfast, United Kingdom
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

It's a premier inn, they're all pretty similar so no point in going into too much detail - room was fine etc. Cons - no mobile signal, serious issue for myself and colleagues as we were there for business and spent most of our time wondering around the car park trying to hold onto a small amount of reception. Really... More 

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Liverpool, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Me and my friend was asleep after a night out when I heard a knock which was a lad we met that night who we don't know and the night staff gave him our room number. As we was drunk we had the music on a bit and the police came and was through out 2 drunk girls left in... More 

Review collected in partnership with premierinn.com

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Worcester
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at Heswall for 1 night whilst visiting friends and we found ourselves wishing we could have stayed longer. The service from staff was exceptional and room standards were exceptional. We opted to have the breakfast the following day which also did not disappoint. The level of service, quality and choice of food were first rate and we will... More 

Review collected in partnership with premierinn.com

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you so much for such a glowing review! We are so glad to hear you had such a brilliant stay with us and hope to welcome you back again in the near future. More 

Hull
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Group stayed over for a friends wedding, service good and all very friendly. Restaurant was busy but served good grub, refillable chips went down well with a night of beer! Rooms very clean,tidy and spacious for cost.

Review collected in partnership with premierinn.com

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Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you very much for your review. We are so glad you found our rooms comfortable and the staff friendly! More 

Morecambe, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

one towel for two people no hair dryer in room room outdated television small and bolted to unit bathroom very small no shower gel..mould on tiles bed very small with dips in mattress and it was creaky breakfast don't expect to get a costa coffee ie cappuchni/latte you have to pay extra we were offered a coffee out of a... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes 2
WhitbreadHotels, Online Customer Service at Premier Inn Wirral - Heswall, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I apologise that on this occasion your stay fell far short of your expectations. We are currently in the process of replacing hairdryers at all of our hotels,... More 

Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

Warm , friendly, helpfull and very relax stay , premier inn in heswall is the most enjoyable hotel to stay in, and il be back again ,,,',,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for your review, we are so glad that you had such a relaxed and comfortable stay. We hope to see you again soon! More 

liverpool
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 8, 2015

stayed in this hotel as we were going to a wedding nearby , the wedding was starting at 13.30 so I contacted the hotel to see if an early check in was possible , the hotel explained that it depends on when people check out etc. we arrived shortly after 12.00 pm the receptionist was very helpful and went and... More 

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for your review. We are so pleased to hear that you found your stay comfortable and our staff helpful! Your comments will be passed on! More 

Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 7, 2015

Have stayed at the Premier Inn/Glegg Arms site many times as we visit Family from there, and it has always been excellent, friendly Staff, very good value for money, and quality rooms for the money. Many Hotels, at four times the price could learn a thing or two from a visit to this site.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Kerry Anne B, Manager at Premier Inn Wirral - Heswall, responded to this review

Thank you for taking the time to write your review. We are so glad you enjoyed your stay with us and hope to welcome you back soon! More 

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