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The Lugger Hotel


Hotel class 2.5 of 5
Portloe, Portloe TR2 5RD, England
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Reviews you can trust

51% Recommend
3.5 of 5 stars 86 reviews
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By trip type
All (86)
[ Date ] [ Rating ]
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2 of 5 stars
gzsue   6 contributions
Guangzhou, China
Nov 13, 2009 | Trip type: Family
2/2 found this review helpful

I took a 10 day holiday in the U.K. with my husband, son and parents. The Lugger Hotel was to be our "splurge" destination. While the rooms were fine, if a bit uninspired, and the view wonderful, the service was unbelievably poor. First, I made reservations for two classic rooms at the advertised rate. In my confirmation letter, they had... more

Management response from
OHIML, General Manager

Please accept my sincere apologises for the breakdown of communication in relation to your booking. This has highlighted an important training need for us as a team, which has now been carried out to ensure there will be no reoccurrence of your experiences which are far from our normal standard. Our top priority is to provide a high standard of...

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2 of 5 stars
amaliagr   1 contribution
Fuji, Japan
Nov 8, 2009 | Trip type: Couples
2/2 found this review helpful

My partner and I were staying in Portloe, so decided to treat ourselves to a cream team at the Lugger Hotel; a fantastic setting in the heart of the harbour. We found a lovely table in the conservatory overlooking the sea and proceeded to clear the table! Our cream tea for two was delivered to the table on a tray....and... more

Management response from
OHIML, General Manager

Thank you for bringing this to my attention. Please accept my sincere apologies for the lack of attention to detail you received, I do hope this will not deter you from visiting us again in the future.

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5 of 5 stars
Bomsey   5 contributions
Lancashire
Oct 30, 2009 | Trip type: Couples
0/1 found this review helpful

This was our first Trip to the Lugger and to Cornwall and we will most certainly return. After a long Journey and the quaint little winding roads, we stumbled accross what could only be described as breathtaking picture postcard views and the most warm welcome. The Hotel is set on the edge of the harbour in the heart of a... more

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4 of 5 stars
ilduictus   57 contributions
plymouth
Sep 25, 2009 | Trip type: Couples
3/3 found this review helpful

Its a nice spot. the decor is OK, much as you'd expect when simple modern is put into old buildings. it seems to be a little bit precious, navel gazing with a hint of self satisfaction and not quite the anticipation and sensitivity towards customers needs that makes the difference between OK/good and exceptional. The hotel certainly feels like a... more

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1 of 5 stars
poppyTruro   1 contribution
Truro
Sep 20, 2009 | Trip type: Friends getaway
2/2 found this review helpful

I wanted to treat my best friend to a Portloe crab sandwich lunch at the Lugger, for her birthday. On leaving the establishment after paying £26.00 for the meal, I told the man who had served us that the meal had been completely Forgettable. What I should have done was to refuse to pay at all, but didn't want to... more

Management response from
OHIML, General Manager

I am extremely disappointed that you were unhappy with the service and food you received during your visit. Your comments have helped us identify some shortfalls in our restaurant service and we have been able to address these training issues with our staff, thank you. With regards to the food you received, I have spoken with my Head Chef and...

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3 of 5 stars
ymwelyddCaerdydd   7 contributions
London, United Kingdom
Sep 16, 2009 | Trip type: Solo travel
3/3 found this review helpful

Having read the latest reviews of the Lugger Inn on here, I could hardly wait for my perfect experience to begin! But I'm sorry to say that my experience could have been a bit more perfect. It has to to be said that the hotel is in a stunning location. Who could not enjoy a leisurely sunbaked breakfast outside on... more

Management response from
OHIML, General Manager

I would like to thank you for your constructive comments as these will aid us with staff training and continued improvements. Please be assured that we do take your comments most seriously and I have discussed your comments in detail with the team. It is through guest feedback we are able to monitor and improve on our levels of service.

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5 of 5 stars
tashbiscuit   2 contributions
Hampshire
Aug 21, 2009 | Trip type: Couples
0/4 found this review helpful

When I booked this for our first break away without our small children in nearly 6 years, I was a little worried having read some of the previous reviews. I needn't have been. Whatever problems they had before (staff etc.), they have obviously taken everything on board and ironed out every single niggle, because the place is complete and utter... more

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5 of 5 stars
pcltlon   2 contributions
London
Aug 21, 2009 | Trip type: Family
0/3 found this review helpful

A little gem of a hotel, in an incredible location tucked away in a protected harbor. We stayed here our last night in Cornwall, and we wished we had spent all our time here. The area is beautiful, and the hotel, small cozy and intimate. The staff was welcoming, and the room--with an incredible view--was well appointed, with a very... more

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5 of 5 stars
Josephine08   2 contributions
Dublin
Aug 20, 2009 | Trip type: Friends getaway
0/3 found this review helpful

The Lugger Hotel in Portloe is a total delight. Portloe is a beautiful small village set in a cove and is very well served by this small but exceptional Hotel! I spent 5 days there, walking and touring the area (great walking around, near EDEN and HELIGAN gardens). The rooms are crisp and white with everything you need for a... more

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5 of 5 stars
PhillyF   1 contribution
Andover
Aug 6, 2009 | Trip type: Couples
0/3 found this review helpful

We stayed at The Lugger last weekend and it was everything we'd hoped for our special anniversary weekend without the kids. The location is right on the tiny harbour in Portloe and is spectacular - steep cliffs, crashing waves, crying gulls, sea breeze and the smell of salt. The hotel looks nothing special from the outside, but inside it is... more

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The Lugger Hotel Also Known As

  • Lugger Hotel Portloe
Address: Portloe, Portloe TR2 5RD, England