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All 2 Poulton Le Fylde hotels

Shard Riverside Hotel

4.0 of 5 Hotel   |   Old Bridge Lane | Hambleton, Poulton Le Fylde FY6 9BT, England
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Shard Riverside Hotel
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85%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Leah S Lancaster, England, United Kingdom
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296 reviews from our community

Traveler rating
    169
    82
    31
    9
    5
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66
139
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45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lancaster, England, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here recently for a wedding for two nights. Arrival was good, welcomed and keys given. The room we had was basic. The bed was a small double , and the bathroom was very small and the toilet was dirty, otherwise room was very clean. The facilities in the room were not woman friendly , I had to sit on... More

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newcastle
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location and good staff - front of house. Long delay before orders being taken because there had been a large group being served. I can accept this as the kitchen timings with large groups causes delays. Ordered 4 meals: 3 x Roast beef diners - £6 minutes to be served at the table. Thee were substantial and well-presented. The... More

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cleethorpes
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was here on professional and social business At the end of August and was quietly impressed with the quality of this secluded spot. The views From my luxury room were amazing , the room was comfortable with an excellent wet room. The food was splendid and the chef ESP in the morning cooked me an early breakfast as the... More

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Leeds, United Kingdom
Top Contributor
69 reviews 69 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We found this on a route from Lancaster to Lytham to avoid the A6 and M6 ! Lovely terrace overlooking the river estuary and when warm great to sit out. Good selection of bar and restaurant food - particularly sea food We had sharing platters and they were large and good Definitely worth a visit to get away from the... More

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Daventry, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Visited this hotel first time as family of 4. Our room a little bit dirty as I could expect ... I found empty crisp bag under a arm chair when I moved and some small green soldier toy. I supposed cleaners not doing what they pay for... Missing some towers too as they give us only two sets for 4... More

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

Service and cleanliness are attributes that we pride ourselves on and I apologise for the indiscretions that you encountered during your stay here. These errors will be discussed. Its a shame that you didn't mention them at the time of your stay and then we could have addressed the issues accordingly. Thank you for recommending us and we hope you... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Beautiful setting on the River Wyre. Rooms were nice/comfortable. Staff were friendly and accommodating from booking to departure. We stayed for one night and had an evening meal in the restaurant . The food was excellent but would have liked to have seen lighter options on the menu. Enjoyed the smoked haddock/poached eggs for breakfast.

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

Thank you on behalf of all the 'team' for your kind words. We aim to satisfy all our guests and we look forward to welcoming you back in the future. Regards. More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 14, 2014 via mobile

2 night stay at the Shard. The good: spotless, well appointed room, spacious modern bathroom and very good nights sleep. Breakfast was of a high quality. The bad: the noise from what I presume is the compressor was loud but was turned off through the night, although the breakfast was good the breakfast service was shocking. I had to ask... More

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

I can only apologise for the poor and inefficient service that you received during your breakfast experiences. These issues will be addressed with the team members concerned and eradicated. Our breakfasts are highly reviewed and praised by the vast majority of our guests and it is not acceptable to us that your experience did not reflect our consistency and high... More

Warrington
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

After staying at the Shard several times we chose it for a one night stay on 9th August. As previously the food, quality of rooms and helpfulness of staff (especially Angela) was first class. However avoid room 8 unless you like hot rooms with noisy machinery outside the window which shut off at midnight and on again at 7, and... More

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

Room 8 is the room that we tend to fill last unless, as with your stay, we coincide with large group bookings or the usual full weekend occupancy. Unfortunately the ventilation and cooling system can be heard but this is controlled as much as we can within business needs. It is one of our largest on the first floor and... More

Whitehaven, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 10, 2014

Went for a Sunday lunch for 2 of us, did not book but got a seat. Pleasant atmosphere and staff were friendly enough. We both ordered the beef @ £11.95 per head, the meal was well cooked but portions were small. Everything came on one plate, even the gravy which I don't like, but my husband didn't mind. For the... More

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

We respect your opinion and thank you for taking time to review us. Our pricing is monitored in accordance to our area competitors and we try to ensure value for money in our freshly prepared menu. More

Kettering, United Kingdom
2 reviews
4 of 5 stars Reviewed August 10, 2014

I have recently stayed at this hotel with family members and cannot praise it highly enough. Lovely clean rooms, very good food and very helpful staff. We were attending a wedding locally and the hotel was in just the right location. Nothing was too much trouble. We asked to book a taxi to take us to our wedding venue and... More

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Alan B, General Manager at Shard Riverside Hotel, responded to this review

...and a nice relaxing review for me to respond to! This location lends itself to relaxation with the river views, bird life and we aim to provide the service and food standards to compliment our 'vista ' and all our guests. I guess we achieved our goals and we thank you for recognising us. More

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Additional Information about Shard Riverside Hotel

Address: Old Bridge Lane | Hambleton, Poulton Le Fylde FY6 9BT, England
Location: United Kingdom > England > Lancashire > Poulton Le Fylde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shard Riverside Hotel 4*
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Also Known As:
Hotel Shard Riverside
Shard Riverside Hotel Poulton Le Fylde, Lancashire

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