I have tried speaking to this hotels reception to a gentleman who later told me was the manager and/or the owner. This gentleman was extremely rude unhelpful... My interactions with this gentleman's incredibly poor customer service skills led me to CANCEL my booking... If the owner is this bad how bad would the staff have been... Extremely disappointing considering the... More

Positives: friendly staff, early breakfast (I ate at 6am), good value for money, large rooms & quiet (but I might have left before the first planes set off?). The shuttle takes about 6 mins, and costs a fiver. Negatives: no brown bread or low fat spread available, otherwise the (continental) breakfast was fine. That's it really. Was the reception area... More

After a long day spent attending a funeral, and then travelling back from Skegness, the last place I needed to stay was at the Desalis! On arrival things didn't look too bad, but once inside my heart sank. The so called reception area was extremely uninviting. Many people were sitting around using laptops, something that you'd expect to see arriving... More

I arrived with 2 friends, and had an encouraging start, we were picked up at Stansted Airport and taken to the hotel in their minibus very promptly. The minibus ride which takes 3 minutes cost £21 return for the 3 of us, a bit expensive i thought ! Our arrival was just after midnight and we had another flight from... More

No internet in the rooms, ancient decor, no bedside table/bedside light, indifferent staff, looked like a soviet prison block from every angle apart from the front, no pen or suggestions forms at the suggestion box, hot room and no aircon, noisy as hell, no 'Do not disturb' sign, 5 channel ancient TV, no refund despite checking out before 4 pm.... More

After a late night flight into Stansted, I spent the night at the Desalis, when I arrived it was almost midnight. I concur with the comments reference the smell of cooking. I was given a twin room when I thought I had booked a double,in truth I was exhausted and just wanted to sleep. The room was compact, the bed... More

To be honest we liked the hotel. Our room was pleasant. Bit of a funky smell to the whole hotel though. Loved the curry, shame it was slow service, but we didn't mind. We asked for a wake up call and it never happened. Lucky i was awake! No apology Looks like the staff drag themselves out of bed to... More

Even though this hotel is rated a 3 * it was suprisingly luxurious. we stayed 1 night and parked our car there while we went on holiday, really good sized bedrooms with pleasant facilities, and only 5 mins away from Stanstead airport. The only negative thing was the hotel charged £21.00 return for transporting us to and from the airport... More

First of all, the good. Two nice, clean rooms. The bad..... First we arrived quite late with three children, so decided to use the restaurant. VERY slow service, they hid 4 burnt popudums in the middle of our pile, didn't bring drinks we ordered, and each main dish only had 5 pieces of chicken (that was one bit each), and... More