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Ibis London Thurrock

2.0 of 5
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Weston Avenue, Grays Thurrock RM20 3JQ, England
Ibis London Thurrock
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Ranked #5 of 5 Hotels in Grays Thurrock
A recent review
5 of 5 stars reviewed yesterday
Lollypop_X London, United Kingdom
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361 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Reception area looked nice then we got to my "family room " it was just a normal room desk taken out and a bed put in ! Carpet not even dirty rotten ..mattress topper has sheet not the actual mattress,stains of something spilt on outside of wall ..bathroom cups where split I had to wash the cups to make tea... More 

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Travelers are raving about these Grays Thurrock hotels

Wye, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed over at this hotel as last minute trip as I needed to visit somewhere locally and this was one of the cheaper options. Check in was a very quick and easy process and the receptionist was very polite and helpful. My room was small as expected but was very clean, like new clean! It had air conditioning, a... More 

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THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your kind comments about our hotel. I am very pleased to hear that you have enjoyed your stay at our hotel and had an enjoyable meal in our restaurant. Your positive feedback will serve as an encouragement for our team to continuously provide excellent service for all our guests. We hope to welcome you again... More 

Cowdenbeath, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for two nights whilst attending the British Superbikes. The hotel was easy to access and very comfortable. Staff very friendly and helpful. Reception, bar and restaurant great service and value for money. Room clean and bed comfortable, pod style bathroom very good. Loved it will stay again.

Was this review helpful? Yes
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your kind comments about our hotel. I am very pleased to hear that you have enjoyed your stay at our hotel. I look forward to share our positive feedback with the rest of our team as this will serve as an encouragement for us to strive to provide excellent service for all our guests. We... More 

Swindon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Well I didn't know what to expect after reading all of the negative reviews on here but to be fair for what I paid for this hotel I think most of them were being over critical. We stayed here for 1 night for the Superbikes weekend at Brands Hatch and is only 20 minutes from the track. First of all... More 

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THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your feedbacks about our hotel. I am sorry to hear of the issues that you encountered during your stay. Please be assured that we will take all the necessary steps to address and rectify the challenges. Your feedback is very valuable for us and will allow us to continuously strive to provide excellent service for... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just had one night stay at this hotel on way to dover. Paid £32 on booking.com so can't complain at all. Check in was quick and fuss free.we paid extra for breakfast.typical hotel buffet breakfast but it did the job. Only downside was the hotel room had a smell of damp.

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THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your feedbacks about our hotel. I am sorry to hear of the issue that you encountered during your stay. I have pass your feedback to our maintenance team to further investigate. Please be assured that we will take all the necessary steps to rectified the issue. Your feedback will allow us to continuously strive to... More 

Hemel Hempstead, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

My friend and I stayed here because of its close proximity to Lakeside Shopping Centre. We spent two nights here to get away for a bit and do some shopping. We normally stay in Premier Inns because they're usually reasonably priced and we have always had excellent stays with them. The nearby Premier Inn would've been ideal for us and... More 

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THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for taking your time to write a feedback about our hotel. I am sorry to hear that you did not enjoy your stay at ibis London Thurrock. We do have air-cooling unit in all our rooms and all members of our team are trained to rectify the issue upon notification. Due to our easily accessible location,... More 

Lincoln, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

New extension is not finished,we were not advised,on 2nd floor - no lift!! Bathroom extractor fan would not turn off, so we hardly got any sleep,staff couldn't really help. Nice friendly people though. Nice bar area.

Was this review helpful? Yes
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your feedbacks about our hotel. I am sorry to hear of the issues that you encountered during your stay. Please be assured that we will take all the necessary steps to address and rectify the challenges. Your feedback is very valuable for us and will allow us to continuously strive to provide excellent service for... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

A hotspot for thieves I had my van broken into and when I reported it to the reception staff I was told it was the 2nd that night and the 4th that week. In the week I was there 5 different coaches arrived with foreign schoolchildren who spent their nights running up and down th corridors banging on ALL the... More 

Was this review helpful? Yes 2
THURIBIS, Manager at Ibis London Thurrock, responded to this review

Thank you very much for your comments about our hotel. We are sorry to hear of the incident with your van. We do offer a complimentary gated car/coach parking for all our guests. We hope this will not deter you from visiting us again. We look forward to welcoming you soon. Kind Regards, James Ting Assistant Manager More 

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