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The Swan

The Bull Ring, Thaxted CM6 2PL, England
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The Swan
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The Swan
The Swan
The Swan
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216 reviews from our community

Traveler rating
    49
    84
    34
    28
    21
See reviews for
26
107
12
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
  • All months
    (216)
  • Mar-May only
    (48)
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    (57)
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Epping, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have recently moved to Thaxted so enjoyed dinner with friends on Saturday evening. We were made very welcome and the food was excellant. Lovely friendly staff, we will be returning. We were even treated to some live music which was a bonus.

Was this review helpful? Yes
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you so much for taking the time to write a review of the Swan. We are all very glad that you thought the food was excellent and that the staff were lovely and friendly. I will pass your comments on to the team as these positive comments are what motivate us to continue improving. We look forward to welcoming... More 

Skelmersdale, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

Myself and my husband booked this hotel to attend a wedding in nearby Quendon. This hotel looked lovely upon our arrival and the staff were friendly, however we were disappointed that after our 4+ hour journey from the North West we were unable to make use of our room as it had not been cleaned yet. We arrived at 15:10... More 

Was this review helpful? Yes
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you very much for your review of our hotel on your recent visit with your husband whist attending a wedding. We appreciate the time you have taken to give us vital feedback. I am very glad that you enjoyed your stay with us and that all our staff were friendly and the food was excellent. I will also pass... More 

Bicester, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 12, 2015

Some staff didn't even know what a smile is, some others are nice. The food is good as in any other Old English Inn. I specifically asked the waiter for the steak that was in the fixed menu, when I went to pay they were charging much more than I expected and they told me that it was because of... More 

Was this review helpful? Yes 2
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you very much for taking the time to write a review, we really appreciate your comments as this allows us to constantly improve and upgrade. We are very glad that you found some of our staff very nice and that the quality of the food was up to the standards expected in Old English Inns. I would sincerely like... More 

Harlington, United Kingdom
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 2, 2015

Stayed for one night in a twin room, The staff are lovely but not enough of them! The room (Number 8) really needed a jolly good clean, very faded pictures above the beds, which were very dusty, years of grime! The curtains and windows were covered in cobwebs and the carpets needed a good hovering. The cupboard was full of... More 

Was this review helpful? Yes 4
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you for taking the time to write a review of the Swan, your comments and recommendations are used by management to constantly improve service and quality. I am first very glad that you found our team to be lovely, and that you enjoyed our inclusive "Full English Breakfast". I will however like to apologise for the problems that you... More 

highbridge
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2015

The staff and food were excellent with a huge choice of different breakfast to choose from. But the chamber maid did not clean either of our rooms in the morning. The room was small but lovely and cozy and spotless when we arrived. Please check the maids work or get one that will do her job.

Was this review helpful? Yes 2
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you so much for your kind response and taking the time to write a review, it really helps us to monitor our service and continually improve. I am very glad that you found our staff and the food to be excellent. It also gives me great pleasure that you like the fact that we offer a huge choice of... More 

Durres, Albania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

This is everything it sets out to be -- a good pub with good rooms. The staff are friendly and helpful without being obtrusive, and the whole atmosphere is pleasantly laid back. The wi-fi is intermittent in the rooms but fine in the bar and restaurant. The food is excellent and good value; traditional British, but then I had a... More 

Was this review helpful? Yes 1
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you so much for your kind words about the Swan and our friendly staff. It is always a great pleasure to have such positive feedback from our guests and that due to the excellent service, great food and value for money that you will return. We look forward to welcoming you again to the Swan on your next visit... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2015

After a nice welcome from the manager we went to our room to find every inch spotless and a lovely 3 nights sleep awaited us! Will visit agian and have to mention the lady who severed our breakfast as she was fantastic! Thanks for a great time!

Was this review helpful? Yes
Steve B, Public Relations Manager at The Swan, responded to this review

We would very much like to thank you for the time you have taken to write a review of the Swan. What a pleasure it gives the whole team that you had such a great time with us! We will of course pass on your comments to the "fantastic lady" who served your breakfast. We look forward to having the... More 

Stourbridge, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2015

Arrived 14th Jan 2015, staying for 2 nights. I was given room 17 in the Coach House. When I went to my room, the door was ajar and the television was on. I went to use the bathroom, to find that the light didn't work. I returned to reception to complain, and the youth went and got another TV remote... More 

Was this review helpful? Yes 2
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you for taking the time to write a review of your stay at the Swan. I would sincerely like to apologise for the problems with you experienced with your room during your stay with us. With response to your comments we have now implemented a planned maintenance programme that will allow us to cover all these issue on a... More 

Potters Bar, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 6, 2015

The welcome and staff in the bar were very friendly and the food we had each evening was good. The rooms are what you expect from Old English Inns - odd shaped, uneven floors, creaky, etc so no complaints there but that is no reason why they should not be clean or serviced. Stains, mold, bin not emptied from previous... More 

Was this review helpful? Yes
Steve B, Public Relations Manager at The Swan, responded to this review

Thank you for writing a review, we really appreciate constructive comments from our guests. We are glad that you enjoyed the food and ambience of the pub but I am sorry that there were housekeeping issues during your stay. We have spoken to the Housekeeping Team regarding these issues, so thank you for bringing them to my attention. I hope... More 

Essex
Top Contributor
63 reviews 63 reviews
20 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed at the Swan on New Years Eve, along with a few (15) friends. Our Room was on the First Floor of the Coach House to the rear. It was comfortable enough, plenty of wardrobe space, tea, coffee, etc. all fine. But yes it could do with some TLC The Bathroom was a bit of a challenge, a 'hefty'... More 

Was this review helpful? Yes 1
Steve B, Public Relations Manager at The Swan, responded to this review

We are so pleased that you enjoyed your New Years break at The Swan and enjoyed the food and the entertainment. We really appreciate your recommendation and that you took the time to post a review. We hope that you return soon and look forward to welcoming you back. More 

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