We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Thaxted hotels

The Swan

3.0 of 5 Hotel   |   The Bull Ring, Thaxted CM6 2PL, England
Hotel amenities
Save Saved
You added The Swan to your Saves list
The Swan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
62%
Ranked #1 of 1 hotels in Thaxted
A recent review
4 of 5 stars reviewed 3 days ago
John L Stevenage
  • Overview
  • Reviews (180)
  • Photos (63)
  • Amenities
  • Q&A
  • Room tips (56)
  • Location
  • More
Write a Review

180 people have reviewed this hotel

Traveler rating
    42
    69
    29
    24
    16
See reviews for
21
91
9
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Any
English first
Stevenage
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed one night in the annex. All the staff we encounter were professional and polite (especially the one who appeared to be the supervisor), drinks were served correctly and are of a good quality. Breakfast is also quality ingredients and well presented. The only thing that holds it back from a 5 is that some of the areas are in... More

Was this review helpful? Yes
Somerset, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed at the swan for the weekend . Friendly staff really helpful. But the whole place is tired. Clean linen but the rest of the bedroom was poor needs a complete update. Bathroom was of a very low standard sink brown the plug was brown and rusty all around every part of the shower cubicle. The toilet looked as though... More

Was this review helpful? Yes
Oxford, United Kingdom
Top Contributor
105 reviews 105 reviews
53 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed 1 week ago

flies..wasps..moths...bugs...and that was just in the bedroom...avoid room 15..it smells musty and there is clearly a damp problem...its £65 a room here...and just about worth it...dont expect any degree of luxury but to be fair it was clean and the linen was certainly fresh. the shower was very tempremental and drained so slowly showers were limited to abut 4 minutes... More

Was this review helpful? Yes
norfolk
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We decided to stop over on our way home from London rather than drive home. We searched for cheap hotels and found thus place. On our way to the hotel we agreed that a £75 upgraded room wasn't going to be up to much. We were pleasantly surprised nice room with separate dressing room, comfy bed, big bedroom,and very friendly... More

Was this review helpful? Yes
Bishops Stortford, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have eaten many times at this hotel and have never had either bad food or service, the menus are changed often and always interesting and very good value for money, a recommended watering hole. I have not stayed in the hotel.

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for taking the time to tell us about your experience with us, I will be glad to pass these comments over to the team, and we look forward to seeing you again. More

UK
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room: Good size, bed reasonably comfortable. Old tatty furniture.Bathroom: sit on toilet with your head in the washbasin very close to the scum covered plug hole, bath not properly cleaned. Due to sloping ceiling the shower head is great for washing nether regions and naval but not so good for the head. Shower curtain cheap old and in need of... More

Was this review helpful? Yes 1
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we will be sure to address all issues that have arisen with your stay training and restructuring are all in place as we strive to deliver excellent service every time. Sorry for any inconvenience this may have caused you and your party. More

Scunthorpe
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 16, 2014

We stayed here for 1 night on our way down to Brighton and were pleased with both the hotel and its location a lovely town. Our room was very nice with a large bathroom and the steaks we had for dinner done to t. Staff were very helpful and polite. We felt it was good value for money especially when... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

We are glad you enjoyed your stay with us, and thank you for your comments. I will be sure to pass them on to the team. We look forward to seeing you again in the future More

Sleaford, United Kingdom
2 reviews
2 of 5 stars Reviewed June 16, 2014

Staff were friendly despite obviously being overworked. Bar area and reception was friendly and a great ambiance to the place. Rooms were also pleasant. But evening dinner is where it went horribly wrong on both the nights we stayed there. Bearing in mind the 11-12 rooms were booked almost 12mths in advance the hotel had plenty of notice of a... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we will be sure to resolve the issues at hand and apologies for any inconvenience this may have caused and hop to see you again in the near future More

stratford-on-avon
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 15, 2014 via mobile

We called here for lunch recently, it was average nothing special, the vegetables were hard, especially the beans, my 'carrot' was almost raw, at least I did get one, my wife was not even that lucky to get one. All things considered, it seems overpriced for what we had, it was a Saturday, it may be different in the week.

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we are glad you have brought this to our attention. We will now be reviewing the standards of the food that leaves the kitchen, sorry for any inconvenience this may have caused and hope to see you in the near future. More

Lynton
2 reviews
4 of 5 stars Reviewed May 21, 2014

Stayed just the one night en-route to Devon. Comfortable room with all the usual requirements. Friendly staff. Evening meal reasonable price of great quality. Good selection of hot and cold food at breakfast. Couldn't ask for more!

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

We are glad you enjoyed your stay with us and we look to deliver this standard of service day in day out. Many thanks and we look forward to seeing you again More

Owners: What's your side of the story?
If you own or manage The Swan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Swan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swan

Address: The Bull Ring, Thaxted CM6 2PL, England
Location: United Kingdom > England > Essex > Thaxted
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Swan 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Orbitz, BookingOdigeoWL and Venere so you can book your The Swan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Swan Thaxted, Essex

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (43)
Viewed
Dining (1)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (2)
Viewed
View from room (1)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
Other (2)

Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Class
Number of rooms
21

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer