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All 1 Thaxted hotels

The Swan

3.0 of 5 Hotel   |   The Bull Ring, Thaxted CM6 2PL, England
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The Swan
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Ranked #1 of 1 hotels in Thaxted
A recent review
3 of 5 stars reviewed 1 week ago
Spinyl0bster London, United Kingdom
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164 people have reviewed this hotel

Traveler rating
    40
    64
    26
    20
    14
See reviews for
20
85
9
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 5 days ago NEW

Our bedroom was past tired with the bed headboard hanging off the wall as was the TV. The bed linen was clean but badly stained the basin and bath were clean but the toilet was disgusting. The breakfast was poor with no butter available. The staff were friendly but the manager charged us £75 for our night's stay although the... More

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London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Having had their value meals a few times we decided to visit for Sunday lunch. The pub has a good ambience with exposed beams and multiple levels and spaces. There were a small trio of folk musicians, 2 accordions and a fiddle which was a nice touch even if a little loud at times! The lunch was a disappointment. The... More

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Wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a sat and sun night, yes the room was a little tierd but it is a lovely old hotel. This was more than made up for by the service of the staff in particular jimmy johnson who looked after us on both evenings very well. The manager was also very welcoming. We ate there on both evenings... More

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London
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We went for a birthday lunch. First of all they couldn't find our booking. (This is the second time this has happened to us) Then when ordering our meals we mentioned it seemed busy and was there a wait? We were told a little one. After 35 minutes we asked how long and were told another 20.. We were also... More

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2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Would not recommend eating here, had to wait over an hour and a half for food and not even an apology from any of the staff , just kept getting told it was coming, and after all that the food wasn't great.

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Norwich, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Swan is set in an attractive old English village, opposite Thaxted church and although it's difficult to modernise these medieval buildings, the room we had was very clean and the bathroom spacious with newish suite, fluffy towels etc. We had a room at the front which was a bit noisy first thing in the morning as it is very... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, which I will be sure to pass on to the team. We look forward to seeing you again in the near future. More

East Yorkshire
2 reviews
3 of 5 stars Reviewed 5 weeks ago

Stayed 2 nights weekend getaway. The rooms are definitely tired and shabby in places - yes there is mould above the windows but I find myself asking perhaps there should be considering the age of the hotel??? It did add to the character but was it healthy? However the room was clean and comfortable, toilet was a bit of a... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we are now looking into the conditions of the rooms and will be sure to address these soon as possible. Staffing levels have now been reviewed for the peak times and have been resolved. We apologise for any inconvenience this may have caused. More

Top Contributor
52 reviews 52 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2014

Another mini break to the Swann ! Lovely staff, comfy room. Room 10 again, loo still not fixed ! Nice food, and excellent value at £45 b&b . A nice get away in beautiful North Essex , nice choice of ales despite pub being Greene king. Who would stay in a travel lodge.

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments and I will be sure to pass them over to the team. Room 10 has now been done sorry for the inconvenience this may have caused. More

Snowdonia National Park, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed overnight in one of the rooms in the rear building to the hotel. The bathroom needs a thorough clean and the mould in the bedroom window needs urgent attention. Such a pity that a couple of hours scrubbing and cleaning was amiss. Otherwise we enjoyed our evening here and our meals in the bar were tasty and the... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

We are glad you enjoyed your stay with us here at the Swan Hotel. We will be sure to look at the standards of the room to keep up the high standards we look to achieve here. More

Cambridgeshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed February 24, 2014

Cannot fault the staff - super friendly & helpful but totally let down by the standard of the rooms. Bathroom was old, lime scaly, mouldy, terrible shower no toilteries apart from hand wash - no hairdryer either! Room was fairly pleasant apart from the stretch of mould across the entire window wall. Bed was clean, comfy but creaked at every... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we are glad that the team were helpful. We will be sure to address the rooms maintenance and look to get these resolved quickly as possible. Sorry for any inconvenience this may have caused. More

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Additional Information about The Swan

Also Known As:
The Swan Thaxted, Essex
Address: The Bull Ring, Thaxted CM6 2PL, England
Location: United Kingdom > England > Essex > Thaxted
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 hotels in Thaxted
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Swan 3*
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