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All 1 Thaxted hotels

The Swan

3.0 of 5 Hotel   |   The Bull Ring, Thaxted CM6 2PL, England
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The Swan
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Ranked #1 of 1 hotels in Thaxted
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165 people have reviewed this hotel

Traveler rating
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    26
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    14
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20
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
London, England
Contributor
18 reviews 18 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from 3 nights at the Swan and were more than pleased. Our room (No 17 in the Coach House) was quiet despite being right on top of the car park but there was no noise at all. The room was spotlessly clean with a lovely bathroom with shower. Water was piping hot and plentiful. There was... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we are glad you enjoyed your stay with us here at the Swan. I will be sure to pass these comments over to the rest of the team. We shall look forward to seeing you in the near future. More

1 review
1 of 5 stars Reviewed 1 week ago

Our bedroom was past tired with the bed headboard hanging off the wall as was the TV. The bed linen was clean but badly stained the basin and bath were clean but the toilet was disgusting. The breakfast was poor with no butter available. The staff were friendly but the manager charged us £75 for our night's stay although the... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments room maintenance has started on that specific room for these reasons, the from £55 is a guide line of our rooms and these are generally the Sunday rates as the rooms fluctuate is price depended on the time of year. We apologise for any confusion this may have caused. More

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having had their value meals a few times we decided to visit for Sunday lunch. The pub has a good ambience with exposed beams and multiple levels and spaces. There were a small trio of folk musicians, 2 accordions and a fiddle which was a nice touch even if a little loud at times! The lunch was a disappointment. The... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments which I will be passing on to the Kitchen team as we look to deliver quality consistent food at all times. I apologise for the inconvenience and we would love to see you in the near future. More

Wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a sat and sun night, yes the room was a little tierd but it is a lovely old hotel. This was more than made up for by the service of the staff in particular jimmy johnson who looked after us on both evenings very well. The manager was also very welcoming. We ate there on both evenings... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for comments, I will be glad to pass them on to the team. We will look forward to seeing you in the future. More

London
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We went for a birthday lunch. First of all they couldn't find our booking. (This is the second time this has happened to us) Then when ordering our meals we mentioned it seemed busy and was there a wait? We were told a little one. After 35 minutes we asked how long and were told another 20.. We were also... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we will be sure to look into these issues as this is a rare occasion of this kind of event happening. Apologies for any inconvenience this may have caused and we hope you could visit us again sometime in the near future to show we aim to deliver a high standard of service to all. More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Would not recommend eating here, had to wait over an hour and a half for food and not even an apology from any of the staff , just kept getting told it was coming, and after all that the food wasn't great.

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

We will be sure to look into resolving these issues as this is not usually our high standards we look to set. Sorry for any inconvenience this may have caused. More

Norwich, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Swan is set in an attractive old English village, opposite Thaxted church and although it's difficult to modernise these medieval buildings, the room we had was very clean and the bathroom spacious with newish suite, fluffy towels etc. We had a room at the front which was a bit noisy first thing in the morning as it is very... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, which I will be sure to pass on to the team. We look forward to seeing you again in the near future. More

East Yorkshire
2 reviews
3 of 5 stars Reviewed March 16, 2014

Stayed 2 nights weekend getaway. The rooms are definitely tired and shabby in places - yes there is mould above the windows but I find myself asking perhaps there should be considering the age of the hotel??? It did add to the character but was it healthy? However the room was clean and comfortable, toilet was a bit of a... More

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Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments, we are now looking into the conditions of the rooms and will be sure to address these soon as possible. Staffing levels have now been reviewed for the peak times and have been resolved. We apologise for any inconvenience this may have caused. More

Top Contributor
52 reviews 52 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2014

Another mini break to the Swann ! Lovely staff, comfy room. Room 10 again, loo still not fixed ! Nice food, and excellent value at £45 b&b . A nice get away in beautiful North Essex , nice choice of ales despite pub being Greene king. Who would stay in a travel lodge.

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

Thank you for your comments and I will be sure to pass them over to the team. Room 10 has now been done sorry for the inconvenience this may have caused. More

Snowdonia National Park, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed overnight in one of the rooms in the rear building to the hotel. The bathroom needs a thorough clean and the mould in the bedroom window needs urgent attention. Such a pity that a couple of hours scrubbing and cleaning was amiss. Otherwise we enjoyed our evening here and our meals in the bar were tasty and the... More

Was this review helpful? Yes
Richard D, Guest Relations Manager at The Swan, responded to this review

We are glad you enjoyed your stay with us here at the Swan Hotel. We will be sure to look at the standards of the room to keep up the high standards we look to achieve here. More

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Additional Information about The Swan

Also Known As:
The Swan Thaxted, Essex
Address: The Bull Ring, Thaxted CM6 2PL, England
Location: United Kingdom > England > Essex > Thaxted
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Thaxted
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Swan 3*
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