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The Swan

The Bull Ring, Thaxted CM6 2PL, England
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1 room 1 adult
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The Swan
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295 Reviews from our TripAdvisor Community

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Thaxted, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

Absolutely awful! Don't do it! It's dirty, the food is awful, it smells like wet dogs, the staff are rude and obnoxious and the whole place is falling apart! Travel to Bardfield instead just 3 or 4 miles down the road and give the vine a go. Fresh and tasty food.

Helpful?
1 Thank marmiteman1984
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We were recommended to stay at the swan while booking a table at a restaurant in Essex. When I rang to book the room I asked them to confirm that they were the swan near the restaurant we were due to dine at. I also explained that due to us travelling 160 miles for our reserved table that we would... More 

Helpful?
Thank chefsampson
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am sorry that there seemed to be some confusion with the details when you booked with us, I will ensure speak to the team to ensure that this doesn't happen again. I also apologise if we put a dampener on your rare night out, this was absolutely not our intention. Regards Rob More 

Travelers are raving about these Thaxted hotels

Leamington Spa UK
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights. Good location, close to Stansted, but in a lovely village. Good value. Rooms a tad tired - in need of redecoration/upgrade, otherwise extremely satisfactory. Staff very professional and friendly. Have stayed before, and will stay again.

Helpful?
Thank ohtobeinbocagrande
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. It is great to hear that you have revisited and would come again! We are working on some maintenance throughout the hotel at the moment so hopefully you will notice our efforts on your next visit! Regards Rob More 

West Sussex
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Arrived lunch time Saturday and had a drink and a light lunch in the bar as the room wasn't quite prepared. The Portuguese couple who run the hotel together could not have been more friendly and helpful. My fish finger sandwich was good as was the Abbott ale it was washed down with. My room (18) was in the Coach... More 

Helpful?
Thank FreddySalted
Kings Lynn
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed 2 nights at this lovely Inn. We arrived early so had lunch in the bar. Reception by Daniel was warm and friendly, food was very good. Room was very comfortable. We were made very welcome so had dinner both nights. Jack and Nikita went out of their way to make our stay very enjoyable. We will return again.

Helpful?
Thank J0hnMarch
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am so pleased you had a lovely stay with us, and that Jack, Daniel and Nikita were stand out members of the team for you throughout your stay. Your review will be shared with them and the rest of the team. Rob More 

London, United Kingdom
Level Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed just for one night following a local wedding.We had a twin room (19) in the car park annexe.Admittedly it was a very cold night,and the room and bathroom was freezing.An old building with an old central heating system I suspect.Double duvets on the twin beds would have been nice too,as there was nothing to "tuck in!" Cleanliness in... More 

Helpful?
Thank lindalindabevan
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am sorry that you did not enjoy your stay with us, the issues mentioned will be rectified immediately. I do hope you will try us again soon. Regards Rob More 

Thaxted, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

We saw an advert on Facebook for a burger night at The Swan so thought we'd try it. The food was excellent the burgers were moist and very tasty, my daughter had a burger from the kids menu & it was gone before we could ask her if she was enjoying it. The portions were a good size value for... More 

Helpful?
Thank Claire H
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am pleased that you enjoyed your dinner with us, and that your daughter devoured hers too! We hope to see you again soon. Rob and the team at The Swan More 

Grays Thurrock, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here many times over the years. It's a lovely inn and a local pub that welcomes visitors which provides a good entertaining mix. Staff are always friendly and helpful. We were particularly entertained by the juggling staff demonstrating their cocktail making skills.

Helpful?
Thank JohnKathyT
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. I am pleased that the team kept you entertained with their skills and you enjoyed your stay on this occasion, we look forward to welcoming you back again soon. Rob and the team at The Swan More 

Basildon, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 weeks ago

Have marked very good but probably more of a good, but definately better than average. The english breakfast wasnt great, we choose not to have this the 2nd morning! And the place could do with a refurb as a little tired. However we were assured by the manager that this was in the process as it had just changed hands.... More 

Helpful?
Thank Jennie M
cathy p, Guest Relations Manager at The Swan, responded to this review

It was our pleasure! Your comments will be shared with the breakfast team to ensure breakfast standards are just as good as lunch and dinner. Thank you for visiting and we hope to see you again. Rob and the team at The Swan More 

Essex Uk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The assistant Managers Jake and Nikkita worked very hard to make our stay enjoyable. They remembered our names. Asked us if we were pleased with our stay. Made us very welcome. The food was good. The breakfast exceptional. We felt so at home we made friends with fellow guests and stayed chatting during the day. We did two walks around... More 

Helpful?
Thank Maureen H
cathy p, Guest Relations Manager at The Swan, responded to this review

Thank you for your review. Jack and Nikita will be thrilled with your kind words which will be shared with them. We do hope you will visit again soon for more of the same. Rob and the team at The Swan More 

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