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Cheltenham Park Hotel

4.0 of 5 Cirencester Road | Charlton Kings, Charlton Kings, Cheltenham GL53 8EA, England
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Cheltenham Park Hotel
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Cheltenham Park Hotel
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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walsall
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for two nights first room was clean as is all the hotel but on getting into bed sheets were marked and stained (had been cleaned but maid should not have used) twin beds tiny and uncomfortable, we were moved the next day t o another room which was lovely, unfortunately another mishap when we were awoken at 1 am... More 

Was this review helpful? Yes 1
Jersey
Top Contributor
58 reviews 58 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is the second time I've stayed here and I found that the same things irritated me, even more so this time. I have limited mobility and I'd forgotten that its impossible to access many of the rooms from reception if you can't manage stairs. I was again sent round the back of the building to another car park, to... More 

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Gloucester, United Kingdom
Top Contributor
74 reviews 74 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I spent the week here on a non-residential training course - so didn't stay any nights. I was here last year and my main negative comment was the poor break out food. Well done, Cheltenham Park. Much improved! Nice pastries. Some smoothies. Nice selections of fruit. The lunchs were good. Yes. Very happy this time. Keep it up. (For a... More 

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Staffordshire, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

As part of a company function we spent two nights at the hotel. The staff were friendly and helpful and the rooms were clean. There are three reasons I can't put the rating higher - firstly there was a real problem with organisation with the meal for the function. In the table plan there were several people on multiple tables... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here with my partner for our anniversary as we were planning on exploring the Cotswolds. Check in was fast and efficient we were served by an Australian girl who told us our room number, not shown or asked if we needed help with our luggage. Walked the entire length of the building to our room on the bottom floor... More 

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TheHotelCollection, General Manager at Cheltenham Park Hotel, responded to this review

Dear Chasey544, Thank you for taking the time to leave us a review. Please accept my sincere apologies for the initial disappointment of your room and the service you received. I am pleased however that the room you stayed in for your stay was impressive and that you enjoyed your visit here to us. We are in an excellent location,... More 

Macclesfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It is sad to read negative reviews about the hotel as we had a fantastic couple of days as part of a secret escapes special deal. We only had a standard room but it was good clean and the bed very comfy. Breakfast was good, we had no complaints about the food not being warm and we would recommend the... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Cheltenham Park Hotel, responded to this review

Dear LynandKathy, Thank you for leaving us such kind comments about your experience here with us. I am extremely pleased to read that you had a lovely 2 day break. Your kind comments are very much appreciated and will be passed on to my team. We do hope to welcome you back next time you are visiting the area. Kind... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I can understand why this hotel gets such mixed reviews. If you are looking for the lap of luxury in an impeccably decorated place then you need to go somewhere that charges for that! We had a 1 night stay in a premium room with dinner and breakfast. The room was perfectly presented and perfectly clean. We visited the spa... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at Cheltenham Park Hotel, responded to this review

Dear 141xx, Thank you for taking the time to review your recent stay with us. I am delighted to read that we made you feel welcome and you and your husband enjoyed your stay with us. I hope you enjoy your girls weekend in Basingstoke as much as your stay in Cheltenham. Stephen Cotton, General Manager More 

Henley
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a lovely relaxing weekend. The room was comfortable with a large bed. There were enough seating areas around the hotel for reading. The staff were helpful and friendly. The pool and spa area were average but acceptable and we had a good time there. However, the restaurant was disappointingly tired. The tables are old and scratched, without tablecloths... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at Cheltenham Park Hotel, responded to this review

Dear debz40, Thank you for taking the time to leave a review and I am pleased that you enjoyed your room and that you managed to use the leisure faculties. I am, however, disappointed to read that dinner was not to your liking on this occasion. Your comments about the portion sizes have been noted and I do hope to... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I wouldn't normally bother to write a bad review for anything and have thought long and hard about writing this one, but I was so disappointed with my stay. I booked into the Cheltenham Park Hotel for one night as a treat, but my room was so small, tired and dingy I wish I hadn't bothered. Everything was grubby, cracked... More 

Was this review helpful? Yes 3
TheHotelCollection, General Manager at Cheltenham Park Hotel, responded to this review

Dear Rita1500, I am disappointed to read that your recent stay with us was not of our usual high standard, but I do trust that you raised your concerns with the Duty Manager who is available 24 hours a day. I do hope that you will reconsider another stay with us again in the near future. Kind Regards Stephen Cotton... More 

England
Top Contributor
78 reviews 78 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a 2 night deal, booked through The Telegraph and Secret Escapes, that included dinner on the first night and afternoon tea on the second day.The hotel is in an attractive building some way outside of Cheltenham, we had a warm welcome at Reception and our room, although a good walk away, was clean, well appointed and warm with... More 

Was this review helpful? Yes 2
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Additional Information about Cheltenham Park Hotel

Address: Cirencester Road | Charlton Kings, Charlton Kings, Cheltenham GL53 8EA, England
Location: United Kingdom > England > Cotswolds > Cheltenham > Charlton Kings
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cheltenham Park Hotel 4*
Number of rooms: 152
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Also Known As:
Barcelo Charlton Kings
Charlton Kings Barcelo
Cheltenham Park Hotel Charlton Kings

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