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Barcelo Cheltenham Park Hotel


Hotel class 4.0 of 5
Cirencester Road, Charlton Kings GL53 8EA, England
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Reviews you can trust

60% Do not recommend
2.5 of 5 stars 140 reviews
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By trip type
All (140)
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3 of 5 stars
shazzatrace   16 contributions
mansfield uk
Nov 23, 2009 | Trip type: Couples New

Booked this hotel at Tesco voucher rate x2 night b&b £193 - used £160 worth of voucher so weekend actual cost was £33!! not bad at all. We wanted a hotel in cheltenham to check out the town prior to our visit to the new year races. The instructions printed off for the car parking were a little confusing, do... more

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2 of 5 stars
LondonMrandMrsB   1 contribution
london
Nov 16, 2009 | Trip type: Couples

I booked this hotel before reading the reviews on here and immediately regretted making the booking but as it was non-refundable we had to go ahead with it. We stayed there on a Saturday with breakfast and dinner included in a premium double room as a special treat for £220 for a night. The hotel was a big disappointment as... more

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1 of 5 stars
mondeokitten   3 contributions
norfolk
Oct 31, 2009
1/1 found this review helpful

After many years of being a professional travel advisor, this is the worst hotel I've stayed in. The entrance hall / reception could do with mega updating. The only receptionist was panicking because more than 4 people where queuing to get their rooms. I was allocated a room ( box size) in the older part of the hotel. After climbing... more

Management response from
cheltenhampark_gm, Manager

Thank you for your feedback. After reading your comments I was very disappointed to note that you did not enjoy your stay with us. I am always of the opinion that such concerns need to be thoroughly investigated, which not only allows us to make improvements but also the opportunity to restore faith where necessary. In this regard, I would...

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1 of 5 stars
Bluenose062   1 contribution
Solihull
Oct 31, 2009 | Trip type: Couples

This is a terrible hotel. We booked a Premium room at a cost of £139, it wasn't worth the £39. The bathroom was disgusting, neither the basin or the bath lugs worked, we had very little hot water on a Saturday evening, it had mouldy grout and sealer, a rusty waste bin. The bar staff were terrible, served me a... more

Management response from
cheltenhampark_gm, Manager

Thank you for your comments. We do treat all guest comments with the highest regard as we do use all feedback to continually improve our standards where practicable. I do note we have previously corresponded and regret that you felt that this was not resolved to your satisfaction. Kind Regards

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2 of 5 stars
DJH02   2 contributions
Manchester, England
Oct 30, 2009 | Trip type: Business

I stayed at this hotel a couple of years ago and the standard of service was terrible then, unfortunately it hasn't improved. The hotel is nice enough and the rooms mostly clean, but simple things like missing towels or soap let it down. The worst part though is the resteraunt, whilst the food is usually quite good, the service is... more

Management response from
cheltenhampark_gm, Manager

Thank you very much for your feedback and after reviewing I am personally disappointed that the service in the restaurant was below standard. From your comments it is clearly evident that we did not have enough staff on duty on this occasion and as such steps are being taken to ensure no repeat occurances. I do hope you will return...

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1 of 5 stars
Anne-Lousie   3 contributions
Bristol, England
Oct 29, 2009 | Trip type: Friends getaway

As like Rockyx I too tried to take advantage of the Spa offer. I too was bounced around from person to person to voicemail. Incredibly frustrating. When I queried it the person in reservations said if she is on the phone her voicemail kicks in...does this mean there is only one person manning the phone? In the end finally got... more

Management response from
cheltenhampark_gm, Manager

Thank you for your feedback from which I can completely understand your frustration. Due to peak demands our telephone systems does make use of voicemail to which we promptly respond. Spa and Beauty packages are extremely popular at this hotel, which can restrict availability, however to counter act this we are in the process of recruiting skilled beauticians to enable...

NOT 4* HOTEL
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1 of 5 stars
crystaljones   1 contribution
Norfolk
Oct 24, 2009
1/1 found this review helpful

I've stayed in many hotels. This must have been the worst! Even though it advertises having NO lifts - you don't expect to have to go down 4 flights of stairs from our bedroom to the restrurant. Complained of dirty towels being put back on rail, NOT having these replaced until the following afternoon! Badly stained bath. Broken toilet seat.... more

Management response from
cheltenhampark_gm, Manager

Thank you for taking the time to give us your feedback. I am very disappointed to read your comments and apologise for the shortfalls you experienced. We do treat each of these comments with the utmost importance and can assure you that they will be investigated and acted upon for improvements to be made. I do hope that this does...

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4 of 5 stars
DoncasterSue   1 contribution
Doncaster
Oct 23, 2009
0/1 found this review helpful

Justed returned from a stay at this hotel, everything was fine, the staff in the restaurant very polite and helpful. Room was very comfortable and clean. Did not use the restaurant for our evening meal as there was a pub within walking distance for our evening meal and was offering two meals for the price for one. All in all... more

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3 of 5 stars
BernieSurrey   3 contributions
Surrey
Oct 20, 2009 | Trip type: Couples

Stayed here for 1 night after the racing at Cheltenham - booked the night before and could only get a rate of £159.00 DBB - but, as we've stayed here before and liked it, didn't begrudge it too much - at the time. We haven't stayed at the Cheltenham Park since Barcelo took over but have stayed on 3 occasions... more

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1 of 5 stars
Rockyx   2 contributions
Cheltenham
Oct 17, 2009 | Trip type: Solo travel
1/1 found this review helpful

I wanted to enquire about spa packages and offers which are being advertised on the website at the moment. I was bounced 3 times to different people and then finally cut off. All 3 people seemed to be eager to pass me on on the grounds they couldn't answer my question. Central Reservations operative transferred me without a warning -... more

Management response from
cheltenhampark_gm, Manager

Thank you for your feedback from which I can completely understand your frustration. As no doubt you are aware we do offer several spa packages with varying treatments within our hotel. In this regard we have conducted further training with our reservations team to enusre they are all fully aware with the products that we offer. I do hope you...

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Barcelo Cheltenham Park Hotel Also Known As

  • Barcelo Charlton Kings
  • Cheltenham Park Hotel
  • Charlton Kings Barcelo
Address: Cirencester Road, Charlton Kings GL53 8EA, England
Charlton Kings Hotels Barcelo Cheltenham Park Hotel
2.5/5.0
140