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Chilston Park Hotel

Certificate of Excellence
Boughton Lane | Sandway, Lenham ME17 2BE, England
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Chilston Park Hotel
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606 Reviews from our TripAdvisor Community

Traveler rating
    314
    153
    75
    49
    15
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96
328
5
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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There are newer reviews for Chilston Park Hotel
See the most recent reviews
Paris, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely setting - nice country location - pretty and peaceful. The hotel itself was OK - we had a mews room, nice easy access, comfy four-poster (although phoney - the posts looked like fabric-covered plywood) but with uncomfortable period chairs. The bathroom was rather tired and needed an overhaul. Dinner was good (quality and service), but service at breakfast was... More 

Was this review helpful? Yes
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for your review. I am sorry to learn that on this occasion our normal high standards of hospitality and guest care were not delivered to you. Please accept my most sincere apologies for this. I will ensure that your feedback is used in a constructive manner within the team to make improvements within the noted areas.... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel and grounds are beautiful however our stay was average at best. We stayed on a dinner, bed and breakfast package so we used the restaurant a fair amount. Service was slow and at times non-existent. Staff got orders wrong (for multiple guests) and there seemed to be a general lack of staff communication. Reception staff were friendly and... More 

Was this review helpful? Yes
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for your comments. I am sorry to learn that our normal high standards of guest care and service were not delivered to you during your stay. Please accept my apologies for this situation. I will ensure that your thoughts are shared within the team as a reminder that we must deliver on each and every guests... More 

Oslo, Oslo, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Huge thank you to all the truly brilliant staff at Chilston Park Hotel for making our wedding day (2 May 2015) the perfect event. With the super professional planning and spot-on advice from Fiona in the run up to the day, the whole team have been consummate professionals (with extra charm and friendliness thrown in). We were not a straight... More 

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you so much for these amazing comments. I am delighted to read that you and your party were so looked after by the team at the hotel. It is wonderful that your married life together started off so well and that all who attened had such a great time. Best wishes Gareth Davies More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on a DB&B deal. Arrived at 2pm and had afternoon tea in the lounge, service was impeccable, the lounge comfortable and very tastefully decorated. There was a good selection of sandwiches and cakes and a steady supply of tea. We checked in after our Afternoon Tea were given the Regency room, this was spacious and... More 

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for taking a moment to review your stay with us. It is great to read that you enjoyed your experience and that the team looked after you very well. We look forward to welcoming you back to the hotel again in the future. Best wishes Gareth Davies General Manager More 

Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 28, 2015

We enjoyed a one night stay in this lovely hotel. The setting, food and decor were all perfect. Staff were very attentive and friendly. Thanks for a great short break. We will definitely come back. Nearby Leeds Castle is definitely worth a visit.

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for your review. I am really pleased that you enjoyed your stay with us and hope that we have the pleasure of welcoming you back to the hotel again the near future. Best wishes Gareth Davies General Manager More 

Derbyshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 26, 2015

Lovely hotel in nice grounds. Service very friendly and attentive from reception to management to bar staff. Breakfast very nice and afternoon tea looked lovely. There is just a little something missing which would make it very good... Maybe new carpets throughout the hotel to freshen it up a bit?

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for your review. It is pleasing to read that you enjoyed your visit to the hotel and thank you for the positive comments regarding the team who were on duty during your stay. We do have a rolling program of investment across the property and a number of areas are targeted for improved carpeting within this... More 

Melbourne, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 26, 2015

The Chilston Park sits in beautiful grounds in the middle of the Kentish countryside. This is a perfect retreat for the weekend, with lovely grounds, comfortable rooms and good food. Controlling the temperature in the bedroom seems to be a challenge and the cooked breakfast wasn't great. But it's such a lovely place, and the staff were all so warm... More 

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for taking the time to review your stay with us here at Chilston Park. I am pleased that on the whole you enjoyed your stay with us. Apologies for the two areas of your experience that you mention could have been improved upon. I would of course like to find out from you more detail on... More 

Newton Aycliffe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 15, 2015

We stayed here for a friends daughters Wedding. The hotel was excellent from start to finish. All staff very helpful and friendly. Room (Deco) was of a good size, was well equipped, very clean and had a good view over the lake. We would not hesitate to book this hotel again.

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Thank you for the review, I am really pleased that you enjoyed the celebrations of your friends daughter’s wedding. It is wonderful to read that you would choose to stay with us again and I do hope that we do have the opportunity to welcome you back again. Best wishes Gareth Davies General Manager More 

Essex
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 15, 2015

My wife and I returned for our fifth short break to Chilston Park. We are always impressed by the friendliness and professionalism of the staff, the location, accommodation (we go for the Reynolds Suite), the food (again dinner and breakfast were excellent), and overall attention to detail. Our overnight stay, with dinner and breakfast included, was excellent value. Once again,... More 

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest Great to read that your latest stay with us was as good as your previous experiences. I will as always pass on your comments to the team and we all hope that it will not be to long until you stay with us again. Best wishes Gareth Davies General Manager More 

St. Albans, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2015

We had a night away from the kids and arrived to see a stunning hotel. The staff couldn't have been friendlier and our room had such character. The hotel is situated on lovely grounds and we had perfectly relaxed stay. The food was delicious and again the service was great. Highly recommended!

Was this review helpful? Yes 1
ManagerCPH, General Manager at Chilston Park Hotel, responded to this review

Dear Guest It is really pleasing to read that your stay was such an enjoyable one and I hope that you managed to relax and unwind whilst away from your children. It is great to read that the team, building and food served matched our normal high standards and I do hope that we are able to welcome you back... More 

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