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All 3 Ponteland B&Bs / inns

The Diamond Inn

Main Street, Ponteland, England
Hotel amenities
The Diamond Inn
Ranked #2 of 3 Ponteland B&B and Inns
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42 people have reviewed this hotel

Traveler rating
    23
    11
    3
    3
    2
See reviews for
10
17
2
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Newcastle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I recently held my birthday party here using the function room upstairs, i had an amazing time, the function room is great, the staff really lovely, friendly, polite. I also stayed the night at the hotel. Excellent value, excellent rooms and gorgeous breakfast. 100% recommend.

Was this review helpful? Yes
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear kinkydinkyoohlala, We are delighted to hear you enjoyed your birthday celebrations with us! Thank you so much for your wonderful review and your compliments will be passed on to our team. We hope to see you again soon! Kind regards, The Diamond Inn More

Farnborough, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Booked a double and were given a twin even though I had spoken on the phone to confirm it was a double prior to our arrival. When asked for a double room we were told "there are 2 beds that is a double", well not in my book its not!!! It was too late to find other accommodation for the... More

Was this review helpful? Yes
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear ian d, Thank you for your review. We are sorry and disappointed to hear your stay did not meet your expectations. I have read your review thoroughly and would like to assure you that we take our customers feedback very seriously and have highlighted the issues you have raised with the management team and relevant staff and all issues... More

Exeter, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were greeted by the usual northern humour and friendliness and shown to our room next door on the first floor close to the pub i. It was a cold day but the room was very warm and clean. The bathroom was modern with a good shower. The bed linen was very crisp and clean and the soft towels were... More

Was this review helpful? Yes
Diamond-AM, Manager at The Diamond Inn, responded to this review

Dear Claire R, Thank you for your wonderful review and we look forward to welcoming you back very soon! The Diamond Inn More

Newcastle upon Tyne, United Kingdom
1 review
5 of 5 stars Reviewed March 7, 2014

The food and service at the damond is ecxellent good man portions and plenty of choice. The bar staff are friendly and atentive. Our waitress kim deserves a special mention as nothing seems to faze her as she buzzes round the diners always smiling and chatting and has time for every one even when the reteraunt is busy (most nights}

Was this review helpful? Yes
Diamond-AM, Manager at The Diamond Inn, responded to this review

Dear hOwie359798, Thank you for your kind review! We have passed your positive comments to our team and hope to welcome you back soon! The Diamond Inn More

Northumberland, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014

Several of us went for breakfast here by recommendation ! Fantastic breakfast, served by a lady called Donna ! What a gem So helpful and kind but not in your face. We will be back when we are at our next monthly staff meeting. The place could do with a lick of paint.

Was this review helpful? Yes 1
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear Vivienne25, Thank you for your kind review, we have passed your positive comments on to our team. Just to let you know we are in the planning stages of a renovation so watch this space for a new and fresh but still traditional Diamond Inn! We look forward to welcoming you back soon. Kind regards, The Diamond Inn More

Newcastle Upon Tyne
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed February 27, 2014

This is probably our favourite pub in the North East. I can't say we've visited every pub up here but we are trying! The pub has a lovely ambiance, a great range of beers and some very tasty food. It can be a little hard getting a seat sometimes but we do tend to visit at peak times like weekend... More

Was this review helpful? Yes 1
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear SaintsRock, Thank your for your kind review! I think you have caught the essence of The Diamond Inn perfectly and we have passed your glowing comments on to our team. We are very proud of our excellent customer service and hope you will visit us again soon. Please check our website for details on upcoming events that may interest... More

South Shields, UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 24, 2014

We visited the Diamond Inn on Sunday, for lunch in preparation for a stay at the end of March for a night following a wedding at Kirkley Hall. The service was spot on and Kim our waitress was a really lovely lady, very helpful and advisable on our meal choices! There were 7 of us and all got the Sunday... More

Was this review helpful? Yes 1
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear Emlou82, Thank you for your lovely review! We're very happy you enjoyed your visit and our hospitality and we have passed your postive comments on to our team. We hope to be able to welcome you back again soon, please check our website for upcoming events that you may enjoy. Kind regards, The Diamond Inn. More

1 review
5 of 5 stars Reviewed February 11, 2014

We were due for a meeting in the local area and stumbled Across this hotel through a local recommendation , from checking in to checking out we found the experience very pleasurable the staff were very welcoming and helpful, we were Given free wifi codes which enabled us to work into the evening , we decided to have our evening... More

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TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear swbarclay, Thank you for your wonderful review and we very much look forward to welcoming you back again soon! The Diamond Inn. More

Newcastle upon Tyne, United Kingdom
Top Contributor
71 reviews 71 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 31, 2014

I had a breakfast meeting here this week. We felt abit hungry so went for the Diamonds large breakfast. Great food, huge portions and well presented. Bar staff are very friendly and helpful, Will definately return again.

Was this review helpful? Yes
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear Salesmanager1, Thank you for your wonderful review, we're glad you enjoyed your stay and look forward to welcoming you back again soon! The Diamond Inn More

Nerja, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed January 29, 2014

We went with friends for Sunday lunch. The lady who served us was extremely friendly and helpful but we were a bit disappointed with the meal. The roast beef was lovely but the roast potatoes weren't cooked properly and the yorkshire was soggy.

Was this review helpful? Yes
TheDiamondInnPont, Manager at The Diamond Inn, responded to this review

Dear Liz M, Thank you for your review. We're pleased you were happy with the service you received and have passed your comments on to our staff. We're very sorry to hear you were not completely satisfied with your meal as we endeavour to ensure all of our food is of the highest standard. We hope you will visit us... More

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Additional Information about The Diamond Inn

Also Known As:
The Diamond Hotel
The Diamond Hotel Ponteland
The Diamond Inn Ponteland, Northumberland, England
Address: Main Street, Ponteland, England
Location: United Kingdom > England > Northumberland > Ponteland
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Ponteland
Official Description (provided by the hotel):
Est. In the early 1700's as an old coaching Inn. The Diamond Inn is located in the heart of Ponteland with a country Pub feel, that offers a wide range of Real Ales, real food, real fire and a real atmosphere! We are popular with locals and tourists alike for our friendly smile and warm welcome! We have a large selection of beers, wine and spirits that can be enjoyed in our spacious & comfortable bar or in the purpose built outdoor patio area. Our food is locally sourced and freshly prepared by our family run kitchen... Who love to cook! We offer excellent en-suite accomodation with beautifully furnished non-smoking rooms and ample, safe parking. Ideally located just 5 minutes from Newcastle International Airport and only 15 minutes from the vibrant, bustling City Centre. ... more   less 

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