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Holiday Inn A55 - Chester (West)

3.0 of 5
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Gateway Svc Westbound A55, Northop CH7 6HB, Wales
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Holiday Inn A55 - Chester (West)
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Ranked #2 of 3 Hotels in Northop
A recent review
4 of 5 stars reviewed 1 week ago
Jonathan S
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279 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Me and my family stayed here for one night the day before we visited chester zoo. On arrival the staff were very accommodating and explained they had set up the double sofa bed and the cot already for my two hound children, after a long car trip this was exactly what we wanted to hear. The staff as a whole... More 

Was this review helpful? Yes 1
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Jonathan Many thanks for your kind review - I am delighted that we looked after you and your family so well As part of our current bedroom refurbishment programme we are including a number of family rooms which will benefit from two new double beds in addition to a fridge and satellite tv including Freeview ) . It is... More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me, my husband and two young girls (age 3) booked the hotel for Easter weekend. We had to cut our stay short because one of our girls starting to come out with Chicken Pox. We ended up leaving a night early in the early hours (3am). The staff was really helpful and tried to get us medical attention but with... More 

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Suzy P May I simply thank you for taking the time and trouble to post your kind review - it is very much appreciated by all the team Most importantly I am so pleased that your girls enjoyed their day at the zoo - I hope you may be able to persuade them to come again ! It was... More 

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were greeted by really kind, friendly staff. They were super helpful and friendly. But the room was tired the bed was tiny (felt a lot smaller than a double) The breakfast was ok but cheap looking slightly under cooked sausages. Again though the staff were lovely and the location was great.

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Joeavision I was pleased to learn that you found that you received such kind and friendly service from both my reception and restaurant teams - they will share my pleasure at your generous praise I do assure you that all our beds are a mixture of kings , queens and doubles . A further consignment of new beds were... More 

Stoke-on-Trent, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Me and my partner went to this hotel easter weekend. The other holiday inns and other hotels in the town were so expensive - this was cheap and definetley worth the money!! Friendly staff and the building was well looked after both in and out. The hotel is around 10-15 minutes from the town and it took us 30 minutes... More 

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Corrina S Thank you so much for your kind 5 star review - I am delighted to learn how much you enjoyed your Easter weekend We are always confident that our rates are competitive relative to the local area and , in particular , to Chester . You may be aware that we offer a discounted advance purchase rate... More 

Belfast, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A good location for us, since we were off to Ireland on the ferry from Holyhead the next day. You need a car to base yourself here! The hotel is perhaps a little tired but the competence and warmth of the staff more than compensated for the slightly frayed feel of the place. We would stay here again.

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear caro804 Many thanks for such a kind and generous review - your comments are much appreciated It is certainly the case that , situated only one and a quarter hours from Holyhead , we are a very popular stopping off point for guests who are travelling over to Ireland As you may expect I am grateful for your praise... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I married here with the full support of Sue and Cheryl, we were made to feel so welcome and we felt the wedding planning was very stress free. Our wedding day went in to be perfect with lovely food and evening Buffett... Plenty of room for our guests and all our friends and family loved it! We... More 

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Toni and Scott Thank you so much for being so kind and thoughtful to post your review - in particular it was generous of you to refer specifically to Sue , Cheryl and Pat who will all truly appreciate your praise I am obviously delighted that you have continued to trust us with looking after such important days in... More 

East Grinstead, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 17, 2015

A very welcoming, clean hotel with friendly helpful staff. Conveniently located for North Wales and Chester. Loads of parking. Nice function rooms and good service at a very affordable price. If you need somewhere reasonably priced with nice facilities in the Chester area I would highly recommend this hotel.

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Philco73 I am very pleased to learn how much you enjoyed your recent stay - thank you so much for taking the time to post your review It is a real pleasure to learn that you found our experience to be such good value for money - we do try to offer the most competitive rates in the Chester... More 

Telford, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2015 via mobile

stopped for two nights over Valentines weekend. Treated ourselves to the Castle Suite and weren't disappointed. The staff made our visit complete in that everything went like clockwork and nothing was too much trouble for them

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Dave Many thanks for posting this most generous review - needless to say I am personally delighted that you enjoyed your Valentine's stay in our Castle Suite . You may be interested to learn that we have recently started re-furbishing the original hotel bedrooms with the first 15 due to be completed before Easter - this programme includes the... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

Me and my family stopped for two nights in February while visiting family in the area. Rod are large, clean and full of amenities I didn't expect like a mini fridge and extra channels on the tv. Staff are friendly and chatty too. Breakfast at £10.95 I feel is ridiculous and £16.50 for a bottle of wine is rather steep... More 

Was this review helpful? Yes 1
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Aimee Thank you very much for your kind review - I was pleased to learn how much you enjoyed your stay It was generous of you to be so complementary about the additional facilities that we provide - specifically the fridges are very popular with families and long stay guests . They are not provided in all guest rooms... More 

Bourne, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

I was nearby for a few days away for work. The hotel room itself is okay, it's a standard Holiday Inn room, slightly dated, but nothing too worrying. I also had my evening meal at the hotel, in all honesty it was better than I thought it would be, the food was tasty and the service was attentive. Breakfast, again,... More 

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Mr_Whippy19 Thank you for your recent review from which I was delighted to learn that you had enjoyed a good night's stay in my hotel In particular I noted your praise of our evening dining and also the quality of our breakfast operation - I will ensure my team are advised as to your comments You noted the presence... More 

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