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Holiday Inn A55 - Chester (West)

3.0 of 5
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Gateway Svc Westbound A55, Northop CH7 6HB, Wales
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Holiday Inn A55 - Chester (West)
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Ranked #2 of 3 Hotels in Northop
A recent review
4 of 5 stars reviewed 2 weeks ago
Philco73 East Grinstead, United Kingdom
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273 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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East Grinstead, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

A very welcoming, clean hotel with friendly helpful staff. Conveniently located for North Wales and Chester. Loads of parking. Nice function rooms and good service at a very affordable price. If you need somewhere reasonably priced with nice facilities in the Chester area I would highly recommend this hotel.

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Philco73 I am very pleased to learn how much you enjoyed your recent stay - thank you so much for taking the time to post your review It is a real pleasure to learn that you found our experience to be such good value for money - we do try to offer the most competitive rates in the Chester... More 

Telford, England, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

stopped for two nights over Valentines weekend. Treated ourselves to the Castle Suite and weren't disappointed. The staff made our visit complete in that everything went like clockwork and nothing was too much trouble for them

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Dave Many thanks for posting this most generous review - needless to say I am personally delighted that you enjoyed your Valentine's stay in our Castle Suite . You may be interested to learn that we have recently started re-furbishing the original hotel bedrooms with the first 15 due to be completed before Easter - this programme includes the... More 

Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015 via mobile

Me and my family stopped for two nights in February while visiting family in the area. Rod are large, clean and full of amenities I didn't expect like a mini fridge and extra channels on the tv. Staff are friendly and chatty too. Breakfast at £10.95 I feel is ridiculous and £16.50 for a bottle of wine is rather steep... More 

Was this review helpful? Yes 1
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Aimee Thank you very much for your kind review - I was pleased to learn how much you enjoyed your stay It was generous of you to be so complementary about the additional facilities that we provide - specifically the fridges are very popular with families and long stay guests . They are not provided in all guest rooms... More 

Bourne, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

I was nearby for a few days away for work. The hotel room itself is okay, it's a standard Holiday Inn room, slightly dated, but nothing too worrying. I also had my evening meal at the hotel, in all honesty it was better than I thought it would be, the food was tasty and the service was attentive. Breakfast, again,... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Mr_Whippy19 Thank you for your recent review from which I was delighted to learn that you had enjoyed a good night's stay in my hotel In particular I noted your praise of our evening dining and also the quality of our breakfast operation - I will ensure my team are advised as to your comments You noted the presence... More 

Kirkcudbright, United Kingdom
Top Contributor
157 reviews 157 reviews
88 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 11, 2015

Had a lovely break here for two nights while doing a bit of sightseeing in Wales. We found the staff to be really friendly and the manager appeared very "hands on" which was good. Our bedroom was a decent size and bathroom a little bit "tired" although shower was very good. We did experience a bit of noise from the... More 

Was this review helpful? Yes 2
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear sheils6 Thank you so much for your kindness in taking the time to post this most generous review - in particular it is always a pleasure to learn that the team had looked after you so well I am delighted to read how much you had enjoyed your sightseeing along this area of North Wales - I sincerely trust... More 

Wales
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 9, 2015

We booked for the very first 'Family Night' here on NYE and we were not disappointed. We were a very large party of adults and children and the whole experience from booking the event to breakfast the next morning was fantastic. The function including bed and breakfast was well priced and both the children and adults had a fantastic time... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Jo Many thanks for such a generous review - I am so pleased that you had a great evening and certainly the feedback has been great Cheryl and Emma were also delighted to read your comments - they hope to finalise their plans for this year before Easter and I assure you that you will be given first option... More 

Chester
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 9, 2015

Had a nice stay here for a party we attended, we spent very little time in our room but it looked nice with a fridge, hairdryer and supplies in the bathroom. The BIG downside was the temperature, it was absolutely freezing, we spent hours in the middle of the night trying to fiddle about with the blower but to no... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Stacey Thank you for sparing the time to post your recent review - I am delighted that you had such an enjoyable time at Heidi's 40th on Saturday evening in our Vivaldi Suite I believe that everyone had a lovely evening and I am also pleased to learn that you commented so favourably on the quality of the bedroom... More 

Bolton, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed February 8, 2015

Very disappointed with stay. Room was not hoovered, floor was dirty and towels were stained brown. Poor quality. Would not stay here again. Breakfast was fine, however tables were sticky and unclean in restaurant.

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear amy j Thank you for taking the trouble to submit your recent review I sincerely regret that I am at a loss to identify which room you occupied and it would be very much appreciated if you could spare me a minute to reply to my personal e-mail , gm@holidayinnchesterwest.co.uk , with the date of your recent stay .... More 

Milton Keynes, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 4, 2015

I stayed at this hotel on 24th of January with my partner and 2 kids. When we arrived we were greeted by the reception manager. No hello, good afternoon welcome to the Holiday Inn to which I was surprised as I have stayed in many hotels and always been greeted pleasantly with a smile rather than a grunt. The lady... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn A55 - Chester (West), responded to this review

Dear Becky P, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear the conditions of the room and the level of service received was less than satisfactory. We would like to... More 

United Kingdom
Top Contributor
175 reviews 175 reviews
107 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 31, 2015 via mobile

stayed here for just an evening at the end of January. Hotel is going through a little refurb and wet paint signs around, but thankfully no paint smell. Room was excellent, clean tidy and spacious . Had dinner in the restaurant which was really excellent , thanks to the staff for everything, both food and service. No hesitation in returning.

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear jeffswork Thank you very much for your kind review - I was absolutely delighted that you should have found your recent visit to be so enjoyable and my team will be equally pleased to learn of your praise As you observed we are in the early stages of a comprehensive refurbishment of the hotel and we are mindful of... More 

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