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Holiday Inn A55 - Chester (West)

3.0 of 5
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Gateway Svc Westbound A55, Northop CH7 6HB, Wales
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Holiday Inn A55 - Chester (West)
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Ranked #2 of 3 Hotels in Northop
A recent review
5 of 5 stars reviewed 4 days ago
Mrmul Mold
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286 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mold
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here as had a family function there staff were brilliant really nice room excellent breakfast.very well situated just off the a55 express way.mc Donald's on site service station and an American ok diner . spot on would definitely stay again.

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear mrmul I am very pleased to learn how much you enjoyed your recent visit and overnight stay in my hotel It was kind of you to be so generous in your praise for the family function that you attended and the quality of our bedrooms and breakfast From the information I have not been able to determine which function... More 

Bourne, United Kingdom
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Holiday Inn Chester For the purpose of my review bias, for the last 12 years I have stayed approximately 60-70 nights a year in the Intercontinental / Holiday Inn Group chain. Date of stay 8th Feb 2015, My ongoing experience of the hotel is as follows: 1) Arrival was straight forward using the Sat Nav (TOM TOM) instructions. 2) On... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear thersaheadinit May I thank you most sincerely for taking the time and trouble to provide such a comprehensive review of my hotel - it is very much appreciated As you identified , we are in the early stages of refurbishing the whole property commencing with half of our bedrooms which we are in the final stages of completing .... More 

Blackpool
Top Contributor
54 reviews 54 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

A cheap and cheerful hotel which served the purpose of giving us a clean, comfortable room for the night. The bathroom was a little 'tired' looking but perfectly adequate and the towels were nice and big and fluffy. The reception staff were very helpful and allowed us early access to our room as we needed to get ready for a... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear hollywoodblackpool May I thank you for taking the time to complete your most recent review from which I was pleased to learn that you had enjoyed your stay As you may be aware we are currently refurbishing the hotel with half due for completion shortly - I very much hope that you may request one of theses rooms on... More 

Olton, solihull , United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Went to chester for the weekend and stayed at Holiday Inn Chester West,the room was clean and decorated lovely, the bed was sooooo comfortable, the food was great and you could have as much as you wanted but the stars of this hotel are the staff, very welcoming and nothing to much trouble, well done Chester West, we'll be back... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Lorraine D May I express my sincere appreciation to you for taking the time to post this very generous review - I am delighted to learn how much you enjoyed your recent stay I have had no success in identifying the room that you occupied - should you be able to spare a couple of minutes please advise ,... More 

Worcester, United Kingdom
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Its clean, its quiet and its convenient. Perfect for a short trip. Staff were polite and helpful. Ideal placement for trips to to the beach and trips to places of interest if you are taking a breakaway from it all. My only criticism would be that the bed was way too soft for my liking. But other than that, i... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear tinkscouse Thank you for posting such a lovely review - it is very much appreciated Despite my best endeavours i have been unable to trace your reservation and consequently I am not in position to comment on the quality of the bed Please may I trouble you to advise me via gm@holidayinnchesterwest.co.uk and I promise to confirm should it... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Have stayed at this hotel several times over the last few years as a base for attending Chester Races and have said on every occasion must make a recommendation. This time I am doing just that. Not the most modern of hotels but that is quickly forgotten. Its location, not only for Chester but for North East Wales is perfect.... More 

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Glyn and Susan Many thanks for your generous and kind review - it is very thoughtful of you to refer to the " fantastic" staff who will share my pleasure when they read your comments I am only sorry that the weather was so dreadful this year , particularly on the Friday . You may be aware that we... More 

London, United Kingdom
Top Contributor
278 reviews 278 reviews
62 hotel reviews
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my first time at this location and I simply can't wait to come back there. Lovely staff, accompanied by comfortable and clean rooms, and topped by a fantastic breakfast offering (even for vegans!). I'm looking forward to coming back there again soon

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CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear TravelReviewer 1983 Thank you very much indeed for your most generous review - it is greatly appreciated and will, of course, be shared with the team You may be interested to learn that our programme of bedroom refurbishment continues on schedule - it is planned to have completed 40 bedrooms by the end of May . In addition I... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2015

Me and my family stayed here for one night the day before we visited chester zoo. On arrival the staff were very accommodating and explained they had set up the double sofa bed and the cot already for my two hound children, after a long car trip this was exactly what we wanted to hear. The staff as a whole... More 

Was this review helpful? Yes 1
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Jonathan Many thanks for your kind review - I am delighted that we looked after you and your family so well As part of our current bedroom refurbishment programme we are including a number of family rooms which will benefit from two new double beds in addition to a fridge and satellite tv including Freeview ) . It is... More 

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 14, 2015

Me, my husband and two young girls (age 3) booked the hotel for Easter weekend. We had to cut our stay short because one of our girls starting to come out with Chicken Pox. We ended up leaving a night early in the early hours (3am). The staff was really helpful and tried to get us medical attention but with... More 

Was this review helpful? Yes 1
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Suzy P May I simply thank you for taking the time and trouble to post your kind review - it is very much appreciated by all the team Most importantly I am so pleased that your girls enjoyed their day at the zoo - I hope you may be able to persuade them to come again ! It was... More 

London, United Kingdom
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 11, 2015

We were greeted by really kind, friendly staff. They were super helpful and friendly. But the room was tired the bed was tiny (felt a lot smaller than a double) The breakfast was ok but cheap looking slightly under cooked sausages. Again though the staff were lovely and the location was great.

Was this review helpful? Yes
CHEUK_Response_from, Owner at Holiday Inn A55 - Chester (West), responded to this review

Dear Joeavision I was pleased to learn that you found that you received such kind and friendly service from both my reception and restaurant teams - they will share my pleasure at your generous praise I do assure you that all our beds are a mixture of kings , queens and doubles . A further consignment of new beds were... More 

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