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Hilton London Heathrow Airport Terminal 5

4.0 of 5
Poyle Road | Colnbrook with Poyle, Colnbrook SL3 0FF, England
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Hilton London Heathrow Airport Terminal 5
Ranked #1 of 2 hotels in Colnbrook
4.0 of 5 stars 183 Reviews
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183 reviews from our community

    Trip type
Traveler rating
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Date Rating
Newfie in Coventry
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2012 NEW

My husband and I spent the day at the Imagine spa in April as an anniversary treat. We had a great time. The spa and facilities were fantastic. The staff were also wonderful! The spa was lovely and quiet. The Serail Mud chamber was a lovely experience for both of us and the additional massage I had was super! The... More

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London, United Kingdom
Senior Contributor
39 reviews 39 reviews
Reviews in 34 cities Reviews in 34 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW

I am a HH Gold stayed one night here prior to an early morning flight in an executive room. The hotel is very new and my room was well appointed with separate bath and shower. The executive lounge is small and can get busy but had the usual nibbles and drinks including a proper coffee machine for that all important... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your comments regarding the hotel and indeed you are correct in stating that nearly all the hotels at heathrow operate the Hotel Hoppa and as such there does need to be a little time for arriving at the hotel. I am glad you enjoyed your stay and hopefully we can welcome you back again soon.... More

Wales, UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 27, 2012 NEW
1
person found this review helpful

I usually travel up the night before and stay at an airport hotel if I have an early flight. I'm now a huge fan of the Hilton brand so was surprised to see a airport hotel at a good price. The price wasn't reflective of poor quality. Quite the opposite, efficient and pleasant staff made the short stay a dream.... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your comments regarding our hotel.. It is always so nice to receive such lovely feedback. We look forward to your return trip with us. Regards Alex Mosquito More

Warwick, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 26, 2012 NEW

Booked in for one night before an early flight and was disappointed I couldn't stay longer. The bedroom we had was plenty big enough for the two of us and our luggage and the ability to hear the TV through speakers in the bathroom was great. We dined in The Gallery restaurant for dinner where the menu was full of... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your great comments and I am glad that your stay with us was enjoyable. We look forward to your return trip Regards Alex Mosquito More

West Mids UK
Top Contributor
109 reviews 109 reviews
Reviews in 53 cities Reviews in 53 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed May 26, 2012 NEW

For an airport hotel very good, lovely large room, tidy and well decorated, 5 mins max in the car(or taxi) from T5, we flew from T4 and it was 10 mins and £15 in a taxi

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your great comments. I am glad your stay was an enjoyable one and hopefully we will have the opportunity to welcome you back to the hotel. Regards Alex Mosquito More

Cape Town
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 26, 2012 NEW

A word of warning, this hotel is 10 min from terminal 5 and not many cab drivers know that this hotel exists! The service is extremely slow and the food is very average. All in all not great value for money at all!

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your review. I would very much like the opportunity to discuss your concerns further if at all possible. I look forward to perhaps speaking to you soon to ascertain the issues behind some of your observations. Thank you in advance for your time Regards Alex Mosquito More

Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 25, 2012 NEW

This hotel is nowhere near the airport terminal even though the name of the hotel includes "Heathrow Terminal 5." You have to pay for a Hoppa bus to/from the airport that is at least four pounds each way and does not have adequate room for several large suitcases. When I asked the hotel manager about why the website only indicated... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest I would very much like the opportunity to discuss your feedback with you as your comments are not of the standard we have come to be known for. Please let me know how and if I may make contact as I would very much like to feedback to the Management team members involved so that our standards continue... More

SimonOF
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 24, 2012

The new T5 Hilton is lovely. It's just over 5 minutes by taxi to Terminal 5. The staff were very friendly and attentive. We upgraded to an Exec room which I would recommend. Whilst the room itself wasn't huge, it had all the modcons and the bathroom was stunning. Lighting in the room was also pretty funky. Used the Executive... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest thank you for your comments about the hotel and I am very pleased that we were able to look after you and that our service and facilities were to your liking. I do hope we have the opportunity to welcome you back to the hotel in the future. Regards Alex Mosquito More

Frankfurt, Germany
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 23, 2012

This is a wonderful hotel. Nicely appointed. The staff are all friendly professionals. The manager is friendly and genuinely concerned about how her hotel is run. I noticed her watching her staff handle a cue of check- in's one evening. She did not micro- manage or interfere. She watched for a moment and then stepped away to let her staff... More

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alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest I must thank you for such a fantastic review and more importantly the fact that we were able to accommodate and look after you. I do hope we have the opportunity of welcoming you back again. Please do let me know should you visit us again. Regards Alex Mosquito More

Kitchener, Canada
Top Contributor
66 reviews 66 reviews
Reviews in 44 cities Reviews in 44 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 23, 2012

Hilton Heathrow "Terminal 5" is quite new and quite nice, but let's be up front with this: it is certainly not at the terminal (unlike the Hilton Heathrow Terminal 4). Instead, it's in a nearby industrial area, either a £15 cab ride away -- or a lengthier ride on the Hotel Hoppa. The hotel itself is quite nice, and much... More

Was this review helpful? Yes
alex mosquito, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review
May 28, 2012

Dear Guest I appreciate the time taken to review our hotel and am glad that overall you found everything very favorable. I do hope we have the opportunity to welcome you back to the hotel in the near future. Regards Alex Mosquito More

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Additional Information about Hilton London Heathrow Airport Terminal 5

Poyle Road | Colnbrook with Poyle, Colnbrook SL3 0FF, England
Price Range: PLN: $$

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