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The Thurrock Hotel

Ship Lane, Aveley RM19 1YN, England
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The Thurrock Hotel
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189 reviews from our community

Traveler rating
    22
    31
    41
    46
    49
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Date | Rating
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  • Italian first
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    (189)
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    (50)
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    (41)
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County Donegal, Ireland
2 reviews
2 of 5 stars Reviewed yesterday NEW

Nice room handy location of the m25, nice ground and an nice old building. Free secure parking a plus! Comfortable bed and generally clean! So complaints in that department. However extremely poor staff, very unprofessional of the four night I stayed 3 nights I had members of staff argue in front of me. Not acceptable at all, dirty laundry should... More 

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Hampshire
Contributor
14 reviews 14 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for 3 nights on business. Room was fine, airy and quiet. Disappointed the restaurant was closed in the evening but I guess this was because of lack of guests! The staff were helpful and the bar food was fine but very limited. Would stay again as the room rate was fine but only if the restaurant is open.

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1 review
1 of 5 stars Reviewed 3 days ago NEW

I'm currently lying on the rock hard bed in my family room trying to console myself with the thought that if i hadn't been organised enough to book a room the tarmac car park outside may be marginally less comfortable, although i can't help but think i might be able to fashion or more substantial pillow from the discarded cigarette... More 

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Travelers are raving about these Aveley hotels

Kidderminster, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

I needed a hotel for one night at a reasonable cost in the vicinity of Basildon. Location and cost was what I needed but there are a few things that need attention, cleanliness of public areas specifically the stairwell carpet and plexiglass covering the wall of the stairwell. Room size was good however the bathroom was small with evidence of... More 

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London, United Kingdom
Top Contributor
51 reviews 51 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We attended a family party and needed a reasonable overnight stay. The hotel was well located for our purpose, and we got a reasonable price. It holds lots of weddings and other events, and while we were getting ready to go out, there was a herd of children running in the corridors, so it definitely isn't somewhere to stay for... More 

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2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived early Saturday the 16 May 2015 to attend a wedding that night. Was greeted at the front desk by someone who was polite smart and sort of knew what they was doing. Put our bags in our room then went to see other friends who had stayed the night before. Wedding went ok, then out for pictures then in... More 

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Daniel M, Manager at The Thurrock Hotel, responded to this review

Thank you for your review and I really appreciate your feedback, although some what different to our conversation after the wedding meal outside. As discussed the service of the meal...although i do feel you have exaggerated the times during courses...was delayed due to the number of choices available. The remainder of your review could have been discussed on the day... More 

Farnham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Your experience starts when you approach the hotel and turn into the drive. The lettering on the wall ("The Thurrock Hotel"), is faded, paint peeling, and the wall is in dire need of a paint job. The football stadium alongside adds to the feeling of "What the heck have I booked myself in to" before you even reach the front... More 

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Daniel M, Manager at The Thurrock Hotel, responded to this review

Thank you for your review. I am slightly bemused why your issues were not addressed at the front desk when an appropriate course of action could have been instigated to resolve your complaints in your very long review. There is always a duty manager on duty that will be trained to make sure our guests stay will be enjoyable. I... More 

Birmingham, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Booked late with not much on offer in the area. £80 for room only, not overly expensive but not cheap. Looks good on arrival, a nice old building but that is where it ends. Smelly, tired, warm lager at £4 a pint. Staff are friendly enough, but this place has seen much better days.

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Daniel M, Manager at The Thurrock Hotel, responded to this review

Thank you for your review. As we are 25mins from London City centre by car i think £79.50 is a fantastic rate for a room with full hotel services. We have a bar and restaurant, 24hr desk, business services, room service and rooms have all the facilities you would expect in a 3 star property. More 

Bromborough, United Kingdom
Top Contributor
97 reviews 97 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed April 21, 2015

I had the misfortune of needing a room in this vicinity at the last minute. This was the only hotel available and it was like camping out on the motorway verge. The former school is tired and the rooms have a musty (or worse) smell. The toilet in my bathroom was difficult to flush and when it did engage it... More 

Was this review helpful? Yes 1
Daniel M, Manager at The Thurrock Hotel, responded to this review

Thank you for your review. I will look into the negatives you have stated and try to resolve. I apologise for the poor service at the bar. This is clearly not how I operate. However £5.20 for a premium bottled cider is market standard at present. More 

Upminster Essex
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 18, 2015

We stayed one night at the Thurrock Hotel to attend a function. On arrival a very polite receptionist checked us in quickly and efficiently and offered us help with our bags. We were rather disappointed with our room which although clean was very dated. The bathroom was a good size and I was pleased to be able to open the... More 

Was this review helpful? Yes 1
Daniel M, Manager at The Thurrock Hotel, responded to this review

Thank you for your review and i really hope you will stay here again if you are in the area. More 

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