Citing Booking.com as the (externalised) problem, my 2-room booking was cancelled 5 WEEKS after I had received confirmation of bookings. An emailed apology didn't quite cover the disappointment and sheer inconvenience - nor did a lazy, half-baked attempt to point another hotel miles away. Worse than useless. Time to re-think your connection to online booking and your customer care policy.... More
- Also Known As:
- Northover Manor Yeovil
- Northover Manor Hotel Ilchester, Somerset
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