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George Hotel

3.0 of 5
Swan Square, Burslem, Stoke-on-Trent ST6 2AE, England (Formerly Swallow)
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George Hotel
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Ranked #1 of 1 Hotels in Burslem
A recent review
4 of 5 stars reviewed 6 days ago
margarete852 England
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164 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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England
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked a triple room a good 6 months before travelling over the phone and was given I price of £65.00 for the room no breakfast we arrived only to be told no booking was made I insisted it was and after a few minutes trying to find my name on computer the receptionist finally found me she said she... More 

Was this review helpful? Yes 1
Aaron7007, Manager at George Hotel, responded to this review

Thank you for your response I have taken the issues raised in your review with my staff. my apologies for any problems this may he caused. I have also spoken to our maintenance team who have now fixed the gap in the Curtains. the stair carpets are worn but they will be getting replaced very soon I hope to welcome... More 

Edinburgh, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I know this hotel is a faded shadow of its historical past, but I was very happy with my 2 night stay. Great breakfast and fairly good bar dinner ( Steak & Ale pie). Also after the gig I was atending - the night porter was first class - kept the bar open until no-one could handle any more! And... More 

Was this review helpful? Yes
Aaron7007, Manager at George Hotel, responded to this review

Thank you for your response I happy to hear that you had a good meal and a great breakfast. I have passed on your kind words to our night porter team I look forward to welcoming you back in the near future Yours Sincerely Aaron Colclough Manager More 

Cardiff, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

excellent value for money, clean, frendly and warm, great staff great service!! the sunday carvery was excellent and great value for money...wud deffo stay again...a litle old fashioned but that just adds to the charm...dont know wot else to say as i have to write 200 characters

Was this review helpful? Yes
Aaron7007, Manager at George Hotel, responded to this review

Thank you for your response I am pleased to hear that you had a great stay with us. we look forward to seeing you again in the future. Yours Sincerely Aaron Colclough Manager More 

Stoke-on-Trent, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Although I have never stayed at the George, I have eaten their Sunday Carvery on many occasions and found the staff and food to be of top quality. Friendly and good value for money, it puts many other 'chain pubs' Sunday offerings to shame. Recommended.

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United Kingdom
1 review
1 of 5 stars Reviewed March 8, 2015

well what can i say.. from a long wait waiting to be checked in whilst receptionist talking out of the reception area to what i assume was the kitchen team, to getting my key to a dirty linen room, That looked like someone wiped there backside on the towel. For £65 I will not be going back to this hotel... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 5, 2015 via mobile

I have stayed at The George for the best part of 5 years. The demise in the last 12 months has been shocking. My latest stay was the last straw. From receptionists who are more concerned about your private life, to an owner who obviously doesnt care about the state of his rooms and is more concerned on saving money... More 

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2015

Seemed like a decent place to stay friendly staff and nice rooms. The hotel looked very clean and the room service is very quick and communication is eat. The town the hotel was in, isn't very nice, there are many drunks and loud mouths at night but there ate msny redtaurants and pubs nearby! Overall I would recommending it to... More 

Was this review helpful? Yes 1
Loughborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 27, 2015

Four of us stayed here for three nights in December. In its day the George was clearly the place to stay in the north Potteries - very grand, spacious, with every conceivable amenity. Now it is somewhat jaded; considerable investment would be required to return it to its former glory. That said, we found our rooms comfortable and the breakfasts... More 

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Top Contributor
146 reviews 146 reviews
110 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 19, 2015

A very small carpark not really suitable for vans, but there is parking on the road which is a £1 after 6pm. Receptionist was ok, told me mostly what I needed to know. The room was okay two single beds put together to make a large bed which was still comfortable enough ,though it did take most of the room... More 

Was this review helpful? Yes 1
Staffordshire
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 30, 2015

My friends and I booked our Christmas party here, it was disappointing to say the least. We ordered a bottle of white wine, which was warm. We asked for an ice bucket but it was just cold water. We sat down for our meal at 8pm but the starters did not arrive for another 40 minutes, by which time some... More 

Was this review helpful? Yes 4
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