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Nirwana Gardens - Banyu Biru Villas

Jl. Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
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Nirwana Gardens - Banyu Biru Villas
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A recent review
3 of 5 stars Reviewed October 14, 2014
Ilan L Sydney, Australia
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Nirwana Gardens - Banyu Biru Villas
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Sydney, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

We had a very solid weekend family away with 2 kids. We took a 2 bedroom villa (Belentara 6) which was ample. Overall I would say that this location met expectations, and while there are negatives there are lots of positives as well... in short: Positives - Direct beach front locations - Range of pool choices - Range of cuisine... More 

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NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Ilan L, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us. We are glad to know that you and your family had a solid weekend getaway and that you enjoyed several experiences including the activities, our swimming pool and service. We have duly noted the other issues... More 

Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed October 7, 2014

Stayed at the 3 bedroom Villa for 2 nights.Travel with a group of friends with childrens. Rooms (Good Rest) : The ground Floor Carpet was very dirty. Stairs Dangerous For Children, might pose a danger to adults as well if not careful. Rooms was Clean and air-con in good working condition. Able to have a good sleep. Buggy rides(Waste of... More 

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NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Eric C, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. Please accept our sincere apologies for the inconveniences you had experienced during your stay, The lapses in communication with our Housekeeping colleagues, the food waiting time and also the buggy service are not acceptable and... More 

Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 9, 2014 via mobile

Stayed there for 2 nights in the 3 bedrooms bungalow. Brought my tweens and friends there so the size is good. Toilets in need of a makeover. Old and smelly. Kitchen also need a makeover, smelly cupboards, pots n pans are in such horrible condition u worried abt getting cancer from using it. Beds are ok, at least clean and... More 

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NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Maroreo, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We were troubled to read your feedback and to know that your experience with us did not meet your expectations. We have escalated your feedback on the villa housekeeping and amenities to our General Manager and... More 

Singapore, Singapore
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 22, 2014

Went over during weekend for 2D1N with my group of friends to do a birthday surprise. Overall, from ferry terminal to check in, the service provided was very good. Our villa is located about 5 minutes walk. However, when we do the check in at Nirwana Lobby, they provide buggy rides to our villa. Before travelling, I did emailed to... More 

Was this review helpful? Yes 2
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi 9la, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your stay with us at Banyu Biru Villas. Thank you for sharing your special occasion with us, we are glad to know that you and your friends had an enjoyable stay. We hope you had managed to experience the various recreational and... More 

Singapore, Singapore
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 23, 2014

We stayed a night at the villa. The kitchen and living room area was lovely and cozy. It is really good for a group of friends to gather and just chat all night long. Microwave oven, fridge, kettle were all available. The common toilet on level 2 smelled horrible initially when we enter, it could be due to the sewage.... More 

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NirwanaGardens, Management Team at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi ilovestars22, Warm Greetings from Nirwana Gardens! Thank you for writing a review on your recent stay with us. We were glad to read that you and your friends had enjoyed your overall stay with us. We apologize for the inconveniences with the in-room facilities and will forward your feedback to the relevant Department Heads for the necessary further action.... More 

Singapore, Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 6, 2014

Booked a 3 bedrooms villa for 2 nights. The villa was decently maintained though one of the toilet was faulty. Called for the staff to repair the toilet and requested for more towels at the same time, the staff arrived in 5 mins. Very prompt service. They also provide buggy service to bring us to and fro our villa and... More 

Was this review helpful? Yes 1
NirwanaGardens, Management Team at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi njfk, Warm Greetings from Nirwana Gardens! Thank you for your review of your recent stay with us at Banyu Biru Villas. We were pleased to read that you and your family had enjoyed your stay with us overall and hope you had managed to experience the variety of dining and recreational facilities at our resort has to offer. We... More 

Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 7, 2014

We booked a weekend getaway in Nirwana resorts Banyu Biru Villas just a couple of days prior the travel and it was pretty expensive. I checked the photos of the resorts from their website and as usual they don't quite reflect the present condition of the resort. I suppose the resort and villas were built in 90's and nothing has... More 

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NirwanaGardens, Management Team at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi zzzerman, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us. First of all we would like to apologize for the inconveniences you had experienced during your stay. We will be sure to pass your feedback on our rooms, F&B and general maintenance to our Management for review... More 

Singapore, Singapore
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 31, 2014

Okay, first things first, I actually travelled in January 2014, but I'm only writing this now because I only recently truly discovered TripAdvisor. Okay so me and my friends arrived at tanah merah ferry terminal and got onto the ferry. 50 mins later, we had arrived in Bintan. Immigration and customs were fairly okay, though the queue was long, it... More 

Was this review helpful? Yes 1
NirwanaGardens, Management Team at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Daryl L, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write us a detailed review on your stay with us in January. We truly appreciate it as such feedback helps us in our continuous efforts to improve ourselves. We were thrilled to know how much you enjoyed your stay at Banyu Biru Villas with your... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 6, 2014

Not as bad as some review. Cosy beds n beautiful environment. Only tat kitchen n toilet need some furbish. But overall very nice experience n expensive eatout. Like the beaches n seabreeze. Quite an expensice trip as a can of softdrink cost $4 almost everywhere I go.

Review collected in partnership with Skoosh

Was this review helpful? Yes 1
Singapore
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed January 3, 2014

The villa was booked as a venue for a family get together. Booked via NTUC website as a member, better rates but the 3 bedroom villa was definitely smaller than the other 3 bedroom villa I stayed before. Probably because it was managed by NTUC. Upon check in, we discovered one of the fan (in the dining area) was not... More 

Was this review helpful? Yes 1
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