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Nirwana Gardens - Banyu Biru Villas

Jl. Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
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Nirwana Gardens - Banyu Biru Villas
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A recent review
3 of 5 stars reviewed 1 week ago
visitorSG1231233 Staymonth=10
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59 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (59)
  • Mar-May only
    (14)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (13)
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Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

The villa is filled with dirt and dust where we do not feel comfortable moving around the villa bare foot. Furthermore, Nirwana Gardens do not provide daily housekeeping for our entire 3 nights stay at the villa. However, the villa is equipped with cooking utensils which we can make our meals.

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Staymonth=10
1 review
3 of 5 stars Reviewed 1 week ago

There is an incident when guests are piling up in Kelong Restaurant to go back to Nirwana Hotel after dinner from Kelong Restaurant. The security guard did not bother to call back Nirwana to send a bus.

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Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2015

We booked a villa through NTUC website for 3D2N stay. This is a simple 3BHK villa quite good enough for staying with family size of 6 adults and few kids. The location is so good with a small pond in side of the villa. We found few monitor / Water lizards moving around all the time and the kids enjoyed... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 6, 2015

Very inflexible about the number of pax as I had last min guests but the hotel was not kind enough accommodate the extra 2 pax and charged each person 50 SGD each per night. No extra towel and toiletries were provided. Gave us 2 extra beds but the bedsheets were dirty with red color stains! The whole nirwana garden is... More 

Was this review helpful? Yes 4

Travelers are raving about these Lagoi hotels

Singapore
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed April 8, 2015

Have in mind that these villas are no luxury-modern buildings, but rather easy, convenient and charming two story houses. The bathrooms have been recently redone, so previous comments about dirty toilets, smelly pipes, etc are a thing of the past. (See photos uploaded on April 8). The rooms are spacious, and linen and towels are provided. Air conditioning serves the... More 

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1 review
2 of 5 stars Reviewed April 4, 2015 via mobile

was trying to search for reviews and recent photos of the villa. however there are none. so i hope my review and photos will help those who are looking out for the above as well. its very clean. the place is nice. the scenery is nice and peaceful too. but maybe a lil renovation will do a better job for... More 

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Singapore
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed December 3, 2014 via mobile

Considering that they don't have Singapore land prices, staff costs, petrol prices, it's stunning how this resort can charge Singapore prices for anything except food, which I accept has to be imported. We stayed in Belentara 11 and the shared bathroom smelled like a men's urinal despite repeated hosing down and washing, the doors all creaked like a haunted mansion... More 

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NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi soulbiker, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We were very troubled to read of your unpleasant experience and wish to address the concerns raised in greater detail with you. Please feel free to contact us at marketing [at] nirwanagardens [dot] com [dot] sg... More 

Sydney, Australia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 14, 2014

We had a very solid weekend family away with 2 kids. We took a 2 bedroom villa (Belentara 6) which was ample. Overall I would say that this location met expectations, and while there are negatives there are lots of positives as well... in short: Positives - Direct beach front locations - Range of pool choices - Range of cuisine... More 

Was this review helpful? Yes
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Ilan L, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us. We are glad to know that you and your family had a solid weekend getaway and that you enjoyed several experiences including the activities, our swimming pool and service. We have duly noted the other issues... More 

Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed October 7, 2014

Stayed at the 3 bedroom Villa for 2 nights.Travel with a group of friends with childrens. Rooms (Good Rest) : The ground Floor Carpet was very dirty. Stairs Dangerous For Children, might pose a danger to adults as well if not careful. Rooms was Clean and air-con in good working condition. Able to have a good sleep. Buggy rides(Waste of... More 

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NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Eric C, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. Please accept our sincere apologies for the inconveniences you had experienced during your stay, The lapses in communication with our Housekeeping colleagues, the food waiting time and also the buggy service are not acceptable and... More 

Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 9, 2014 via mobile

Stayed there for 2 nights in the 3 bedrooms bungalow. Brought my tweens and friends there so the size is good. Toilets in need of a makeover. Old and smelly. Kitchen also need a makeover, smelly cupboards, pots n pans are in such horrible condition u worried abt getting cancer from using it. Beds are ok, at least clean and... More 

Was this review helpful? Yes
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Banyu Biru Villas, responded to this review

Hi Maroreo, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We were troubled to read your feedback and to know that your experience with us did not meet your expectations. We have escalated your feedback on the villa housekeeping and amenities to our General Manager and... More 

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