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Nirwana Gardens - Nirwana Resort Hotel

4.0 of 5 Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
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Nirwana Gardens - Nirwana Resort Hotel
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Nirwana Gardens - Nirwana Resort Hotel
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691 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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  • Chinese (Simplified) first
  • Dutch first
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There are newer reviews for Nirwana Gardens - Nirwana Resort Hotel
See the most recent reviews
Auckland Region, New Zealand
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights on our way home from Europe. It was very hot as it is monsoon time. The resort is a bit dated and could do with a refurbish, however the staff are very helpful and friendly. There are lots of activities and things to do. The food and alcohol is not particularly cheap and there... More 

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Bratislava, Slovakia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect 5 nights in the resort, nice , large and clean pool, various delicious breakfast. The staff was very helpful and kind. The rooms were clean the houskeaper was very cute, he made for me the elephant from the towels.:-) Wifi connection was very good. The whole services were excellent, free shuttle bus to the resort from Ferry well organized.... More 

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My personal favourite out of the bintan resorts i have stayed in. its reasonably priced and there are a lot of multiple attractions in the area. beach is lovely to swim in as well. bear in mind theres two and one of them has an abundance of coral reefs beneath so i will recommend to look out for the sandy... More 

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Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Resort Hotel, family of 4, two kids 9 and 6. The staff were very polite, helpful and friendly wherever we went and there was a nice laid back vibe throughout the resort. You can use any of the bars, restaurants, and activities and charge it to your room, which is convenient. The Spice restaurant at the... More 

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Singapore, Singapore
Top Contributor
148 reviews 148 reviews
39 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A 50 minutes ferry trip from Singapore. The hotel has a big internal area. The rooms are spacious, but a bit outdated furniture. Comfy bed. The toilet is a bit outdated too, simple with a few amenities.Wi-fi covergae is ok. There are activities but maybe the pool and the beach are the main ones. Many restaurants and the food is... More 

Was this review helpful? Yes
Nurul_Iman, Management Team (Marketing Communications) at Nirwana Gardens - Nirwana Resort Hotel, responded to this review

Hi williefil13, Warm Greetings from Nirwana Gardens! Thank you for taking the time to write a review on your recent stay with us. From your pictures we have noted that you had stayed in a Superior Room. We are currently going through phases of upgrades and refurbishments within the resort, with some of the latest being the additions of the... More 

Singapore, Singapore
Top Contributor
85 reviews 85 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was staying for a work event. I found the rooms were not too clean and very worn out. The bathroom smelt. Towels and sheets were worn out. Service was so so - friendly. For the price for a room it wasn't great value. I won't be coming again.

Was this review helpful? Yes
Nurul_Iman, Management Team (Marketing Communications) at Nirwana Gardens - Nirwana Resort Hotel, responded to this review

Hi Vegemitelover, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We were very troubled to read of the unpleasant experience you had and would like to clarify this in greater detail. We would appreciate if you could email to us directly at marketing [at] nirwanagardens [dot]... More 

Travelers are raving about these Lagoi hotels

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

my family stayed there Nov. 15-17. the service was very good. we are 3 adults and 1 young child staying in one room. we arrived at 10+in the morning, and checked-in right away. we were told the extra bed will be ready before 4pm, but it was actually done before lunch. the room size was ok to accommodate three single... More 

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Melbourne, Australia
Top Contributor
73 reviews 73 reviews
44 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My first trip to Bintan Island- I had been to other places in Indonesia before, but still wasn't sure to expect. It's a great idea if you simply want to flop and drop on your holiday, because there's not much to explore outside/around the property, not any transport. The hotel itself was decent, I didn't expect anything flash, but it... More 

Was this review helpful? Yes 1
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Nirwana Resort Hotel, responded to this review

Hi thegorbs, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We would like to thank you first of all for choosing Nirwana Gardens as your vacation destination, for your first visit to the beautiful island of Bintan. However we have read your review thoroughly and would... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed for 2 nights over a weekend. When I booked, I thought the room rate was a little on the high side and was looking forward to a fuss free and enjoyable stay. Went for lunch at the poolside and found the food rather expensive. When we finished and asked for the bill we realised that the poolside staff did... More 

Was this review helpful? Yes
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Nirwana Resort Hotel, responded to this review

Hi slimhw, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay with us. We were troubled to read that you had an unimpressive experience with us and had several unpleasant encounters during your stay. We have escalated your feedback to our Resort Manager as well as our Director of... More 

Singapore, Singapore
Contributor
18 reviews 18 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked two Ntuc Villas for 4D3N cost abt $1500 Sin. Breakfast not included & No Housekeeping. Have to pay extra if need Housekeeping. 2nd day then was told that we need to pay $50 Sin per Villa per day for Utility bills. Thats another $400 Sin. Towels were not clean. Most Switches not working. Pots & Pans are very... More 

Was this review helpful? Yes
NirwanaGardens, Management Team (Marketing Communications) at Nirwana Gardens - Nirwana Resort Hotel, responded to this review

Hi Berniechiahumphries, Warm Greetings from Nirwana Gardens and thank you for taking the time to write a review on your recent stay at Banyu Biru Villas. The concerns raised in your feedback are indeed unacceptable and have been escalated directly to our General Manager to investigate in further detail and to rectify them accordingly. Kindly note that the villa you... More 

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Additional Information about Nirwana Gardens - Nirwana Resort Hotel

Address: Jalan Panglima Pantar | Bintan Resorts, Bintan Island, Lagoi, Riau Islands Province 29155, Indonesia
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nirwana Gardens - Nirwana Resort Hotel 4*
Number of rooms: 245
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Also Known As:
Nirwana Gardens - Nirwana Hotel Lagoi
Nirwana Hotel Lagoi
Nirwana Gardens - Nirwana Resort Hotel Bintan Island/Lagoi

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