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Bintan Lagoon Resort

Jalan Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
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Bintan Lagoon Resort
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Bintan Lagoon Resort
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1,552 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I just returned from a 3 night stay at Bintan Lagoon Resort with my husband and 21 month old son. It was my 3rd visit to the resort and I loved it once again. We had a fabulous time, the grounds and pools are amazing! We loved the swim up bars and the service was super. We got a babysitter... More 

Was this review helpful? Yes
Singapore River, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I spend a lot of time at this resort and will criticise things that I feel are not up to standard but last night a friend and I enjoyed a wonderful dinner/night and so I feel that I should acknowledge the restaurant and staff. We sat outside on what was a beautiful evening with just a slight breeze to temper... More 

Was this review helpful? Yes
Malaysia
1 review
5 of 5 stars Reviewed 3 days ago NEW

To the Point 1)Checking in We checked in immediately at around 12:00pm. The staff was polite and friendly even though many written about their unfriendliness (I am partially in the service industry and sometimes being a pleasant customer will get u a long way). “BAMBANG” (seen from name tag sorry if misspelling) probably the Manager there, lead his staff by... More 

Was this review helpful? Yes
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

The resort is so huge and awesome location. After our hectic singapore trip we were looking for some peace and quiet. And this resort offered us both. The staff at the reception was very helpful and warming. We upgraded our hotel room there and they were more than helpful. we had landed due to ferry timings and hour or two... More 

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India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A Good trip !!! We booked through the resorts on website and found a "Cempaka Villa" with 3 bedrooms. The ferry trip from singapore was pleasant and calm on a modern big with AC and tv. The bus from the ferry port to the resort was fine. We were doing 80km/h around tight corners and other cars. The suspension on... More 

Was this review helpful? Yes 2
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Mahajan1971, Thank you very much for this excellent feedback. We are truly delighted to know that you and your family had an enjoyable stay with us. Our everyday aim is to make our guests warmly welcomed and well attended to. Your appreciation for Mr. Bambang has been communicated and he naturally is overwhelmed. We cannot wait to welcome you... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Once again the quality of service staff and beauty of the golf courses made me decide to give the resort one more to go. Staff as always great, we met again the Balinese guy mandarin speaking Mr Bamsbang helpful and friendly. Excellent staff with great knowledge, helpful and friendly Food quality has gone bad at the Haskel café seems they’re... More 

Was this review helpful? Yes
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Chan K, It was a pleasure having you again at the resort. We are very delighted to know that you had experienced yet another great time with us especially with Mr. Bambang’s service from the heart. We are delighted to inform you that the Kitchen Team is conducting intensive trainings to provide better quality of food for all our... More 

San Francisco, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

The staff at Bintan Lagoon treated my daughter and I like royalty. For a beach resort, this did meet my expectations in terms of fun and relaxation. The rooms on the fifth level have a lovely view of the sea. The pool at the kids club was huge and less crowded than the main pool at the hotel. Rice restaurant... More 

Was this review helpful? Yes 4
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Parvesh B, Thank you very much for your review. We are grateful for your appreciative words about the service that our team has extended you. Ms. Carmen, Bambang, Renaldi, Tedy, Santy, Alfred, Lily, Santy & Rinto and the Rice team wish to express their gratitude for your kind words. As it is always a pleasure serving you, we look... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Late review. This certainly have to be my favourite hotel of all. The room is spacious n clean. The food is to die for. But a bit pricey though. They provide outdoor activities. The ATV trail was fun. Would love to come back again. 😊

Was this review helpful? Yes 2
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Dee H, Thank you very much for your kind review. We are happy to learn that you have enjoyed the extensive outdoor activities we have to offer. It would be a delight to welcome you back again soon! With kind regards, Resort Development Manager More 

Aberystwyth
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The resort is pleasant but the buffet is overpriced and not very good. The staff are all very approachable and friendly and can't do enough for you. The pool is brilliant and very clean. The beach was beautiful and it was a nice place to spend a couple of days to unwind

Was this review helpful? Yes 1
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Judychamb, Thank you for taking the time in writing a feedback regarding your stay with us. We are delighted to hear that all our staff have ensured you had a great stay with us. Allow me to kindly inform you that our buffet rate is based on a regular price comparison which our team conducts between the neighboring hospitality... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
109 helpful votes 109 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Upon my arrival on BRT, the shuttle bus is no where to find, so I asked around and was told it is just gone! So we have to wait another 2 hrs, and if you try to take a taxi, it will cost you 20 dollars which is even more expensive than Singapore. Check in time is 3pm and you... More 

Was this review helpful? Yes 8
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Chuan W, Thank you for your review. We feel disappointed that we were unable to meet your expectations. We wish to inform you that the resort has numerous activities for our guests to enjoy while waiting for check-in time. Please rest assured that that the prices we establish is based on a regular price comparison which our team conducts... More 

Hotel Review Summarization

What travelers say

  • Swimming pool(17)
  • Golf course(11)
  • Ferry terminal(9)
  • Room service(6)
  • Very nice(3)
  • Japanese restaurant(3)
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1,241 photos of this hotel

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