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All 3 Lagoi hotels

Bintan Lagoon Resort

4.0 of 5 Resort   |   Jalan Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
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S$275 (SGD)
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Ranked #3 of 3 hotels in Lagoi
A recent review
4 of 5 stars reviewed 4 days ago
Wai Yin P
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1,214 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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  • German first
  • Indonesian first
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English first
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

the experience feels like a total rip off, horrible room, super slow logistics, over charged activities and super outdated pool facilities and dirty towers. 1. Horrible room: the room looks dirty and outdated. The pillow feels dirty and the shower facilities design was so terrible that the water keep spilling out. The washroom facilities look as if they only rinsed... More

Was this review helpful? Yes 4
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Our stay at Bintan lagoon was greatly enhanced by the variety of activities available and the friendly staff. For each of the different activities we participated in, (four Wheel drives, jet skiing, archery lessons), there were warm and helpful staff, like Renaldi. All in all, it's a great place to go with family or friends, but be prepared to spend.

Was this review helpful? Yes
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

I would recommend this resort to every family with kids. We experienced excellent service - airport pick up at Singapore, transfer to the ferry terminal, and from ferry terminal to the check-in desk. Staff was pleasant and very helpful wherever we moved during our stay. Rooms are a bit tired but we were overall happy because the room offered everything... More

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall our stay at Bintan Lagoon Resort was good. However, there are some things worth pointing out. the resort is not new. So don't expect brand new luxury standard. We arrived with ferry from Singapore and were bus from resort waited. Old noisy bus. We returned with ferry from their own ferry terminal. Recommend to use the direct ferry. Check-in... More

Was this review helpful? Yes 2
Singapore, Singapore
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort is OK but it desperately needs a renovation. Our room and bathroom were just fine but looked old and there was a high smell of humidity in the room. The worst thing of all was the food as it is very expensive and one doesn't have any other option than eating at the resort. One night we went... More

Was this review helpful? Yes 1
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review

Thank you for your comments and I am pleased you enjoyed the beach which is unique to our property in terms of size and depth and ideal for swimming with shallow water. My team and I are currently going through a soft renovation process in the resort public areas and guest rooms in order to address some of the issues... More

1 review
4 of 5 stars Reviewed 1 week ago

We booked 2 villa for our retreat and were treated extremely well. The service was quick and courteous. There was very little waiting time. The restaurants food is good, especially the japanese restaurant. Plenty of beach activity and really good off site activities. Well worth a try.

Was this review helpful? Yes
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review

Thank you for your review of your recent stay and I am pleased my team provided you with wonderful service, and you enjoyed the Japanese restaurant which is one of our speciality restaurants on site. I look forward to welcoming you back in the future and hope you get additional time to enjoy this wonderful resort and our on site... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I stayed here for two nights during a recent trip to Singapore. I had read mixed reviews regarding the resort, so I was not sure what to expect. The beach is beautiful and clean and the grounds well maintained. The direct ferry service was very handy. As mentioned by other reviewers, the rooms are a bit tired,... More

Was this review helpful? Yes 1
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review

Dear jess2021, Thank you for your comments and I am pleased you enjoyed your 2 days stay, we have noted your comments, and thank you for your comments on the beach, and cleanliness of the property. I will pass on your comments to my operations team as they work hard on the cleanliness issues. The property is currently undergoing soft... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Currently staying here over the long weekend & writing a review while still here. Positive Nice location Well maintained grounds & gardens Negative Pay for wifi as part of package. Yet wifi does not work most of the time in room which they admit. Constantly need to re-enter password details which are printed out on a piece of paper. Very... More

Was this review helpful? Yes 2
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review

Dear Mr. Damien Thank you for your comments, our location is very good as you pointed out, and hope that you did use our own high speed ferry direct to the resort, the resort grounds are well maintained and we are moving through the hotel public space and rooms with soft renovation in process. I understand that Mr. Josef my... More

Travelers are raving about these Lagoi hotels

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Me and my family had a wonderful stay of 2 weeks in Bintan. The moment that we arrived we've been enchanted by the beautiful location, tropical view of this resort and the long sandy beach. It was a short ride from Singapore airport to Tanah Merah Ferry terminal where we embark on Mozaic Ferry for 1 hour to take us... More

Was this review helpful? Yes
Mozaic H, General Manager at Bintan Lagoon Resort, responded to this review

Thank you for your comments on your recent stay, I am pleased your two week vacation was most enjoyable and you enjoyed all that the hotel and villas had to offer. I will share with my team your comments and look forward to welcoming you back in December. Regards David A. Hill General Manager More

Singapore, Singapore
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Bintan Laggon resort - If you are in Singapore, this is one best weekend getaway! :) A very relaxing atmosphere.. Beach was very close and super clean.. and the service was excellent! Our nine month old son loved the place and he enjoyed the whole stay!

Was this review helpful? Yes 1
Mozaic H, Asst. Guest Relation Manager at Bintan Lagoon Resort, responded to this review

Dear Swetha V , Greetings from Bintan Lagoon Resort ! Thank you for taking the time to give us a comments. we are pleased that you had a great time during your stay with us and Your comments have been shared with our team we look forward to seeing you again next visit. Regards, Lenny Asst. Guest Relation Manager. More

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Hotel Summarization (Beta)

What travelers say

  • Swimming pool(17)
  • Golf course(13)
  • Ferry terminal(12)
  • Room service(7)
  • Very nice(6)
  • Water sport(4)
  • Japanese restaurant(4)
  • Buffet breakfast(3)
  • Sea view(3)
  • Pasar oleh oleh(3)

Additional Information about Bintan Lagoon Resort

Address: Jalan Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bintan Lagoon Resort 4*
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi

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Pool/beach area (211)
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Room/suite (9)
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Hotel & grounds (4)
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Other (9)
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Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Bintan Lagoon Resort and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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