I stayed at the Bintan Lagoon Resort for a night with my family. First of all when I walk into the property there was no one to pay attention of a guest walking in after which there is a long queue at the check in counter. The check in time was at 3pm and while I reached the hotel at... More

As a frequent business traveler I have high service expectations, but Bintan Lagoon Resorts exceeded my expectations. Every single staff member is constantly friendly, courteous and extremely helpful. Add spacious gardens and a peaceful ambience, and you have the perfect couple or family getaway. The resort hosted our company event in a superb manner and I am definitely going back... More

Stayed in the Cempaka villa. Villas are located away from the main resort. Buggies are provided for each villa for travelling around the resort. Rooms are of average quality. Furnishings are new but poorly maintained. Rooms are not clean as well. Swimming pools and recreation facilities are seriously in need of an upgrade. Remember to slap own insect repellent as... More

The best thing about the resort was the golf buggies provided with the villas. The resort entertainment is so-so. I have stayed here several times in the past ten years, and I think the facilities need upgrading. Breakfast is a large buffet, the pool is large, and the beach activities are pricy. However walking along the beach is nice, even... More

I booked this hotel at the last minute and managed to obtain a fair package bearing in mind that it is marketed as a 4-5 star Resort Hotel in the Lagoi Bay area of Bintan Resort. It is rather isolated from the rest of Bintan island but is ideal for weekend chillout getaways with family or friends. The resort is... More

Lower ur expectation and everythg gonna b perfect fr u. Indeed NOT FOR HIGH CLASS PEOPLE WHO EXPECT SUPER PERFECT SERVICES ETC. for ordinary people. Haha. TRAVEL TIME - abt 1hr 10mins frm singapore. And d ferry will stop right @ d resort. I went on sunday so it took abt 5mins to clear d immg. Free shuttle provided to... More

I styed in the room in the West wing facing the children's pool. Room size is ok but toilet is not that satisfactory as not so clean. I would also prefer other types of flooring as it is easy to spot dirt, mud etc on white tiles. Disappointed with the lack of free wifi and even after paying for 24... More

The hotel and facilities look tired and worn out and needs serious TLC.Restaurant service and food were average and good have been better presented with the large number of residents using the buffet lunch facilities. Pool area and recreation area needs a serious amount of money to compete in the local market. The golf courses are super and worth the... More

Stayed at the resort over a weekend. Positives include a very good long beach and a good golf course. However the experience was bad on many dimensions. The offerings are very deceptive (sea facing room means a room which opens towards the sea but does not have sea view). They charge for anything and everything they can - even board... More