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Bintan Lagoon Resort

Hotel website
Jl. Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
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Bintan Lagoon Resort
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Bintan Lagoon Resort
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1,586 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

ROOM We stayed in the cheapest room – Deluxe garden view on the East wing 5th floor. Interior was modern and refurbished so generally was okay. Only issue we had was condensation from aircon which kept dripping to the floor resulting in a wet room. Aircon was constantly on even without room key – a feature they kept to ensure... More 

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Hong Kong, China
1 review
3 of 5 stars Reviewed yesterday NEW

Nice large green development with different styles of accommodation, although somewhat dated and in need of a facelift. Longest bumpy driveway I've encountered and very remote (i.e. You cannot explore outside the hotel without a hotel supplied car). Had to wait FIVE hours before gaining access to the Villa. Good opportunity for the bar and restaurant to free us of... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is nice, rooms are spacious. They upgraded( at a cost) us to beach view ( you can just see the sea). Staff was helpful. Rice restaurant gives you plenty of options for food( even Indian). The buggy services were not up to the mark. Few places within the hotel were shut / lighting . Rooms are affordable, food... More 

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Paris, France
Contributor
19 reviews 19 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

21:50 last order? I was quite surprised when the persistent waiter dint give up to take our order and insist that we order. We went there to celebrate my husbands birthday, had ordered cake and a small celebration at the restaurant but it so happened that we had to pack the cake to our room oh btw the cake was... More 

Was this review helpful? Yes 2

Travelers are raving about these Lagoi hotels

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I will keep it simple as I think that most have already shard their honest and true view. The hotel is in a great location with good (some what rustic) facilities. If you have the money and just want to sit by the pool for 2-3 days then perfect. The hotel staff were very helpful and we enjoy the vibe... More 

Was this review helpful? Yes 4
Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Getting there was problem-free, by ferry from Singapore's Tanah Merah Ferry Terminal. The coach ride was smooth, but we passed no places of interest. We were shown to our room in the West Wing promptly, after a welcome drink. The room, with a balcony, was airy and spacious, sea-facing, and could have accommodated 3 people. Service was good, with smiles... More 

Was this review helpful? Yes 3
Asia, Peru
Top Contributor
135 reviews 135 reviews
131 hotel reviews
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

LOCATION: Get the Emerald Class ferry ticket from Singapore, buy the USD 15 Indonesian visa available for purchasing on the ferry, getting off the ferry first with the Emerald ticket and avoid the queues at the immigration. The resort offers bus pick up service, but they do not leave before everybody has collected their luggage and clears the customs. We... More 

Was this review helpful? Yes 4
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This resort is really large with over 400 rooms. The staff is extremely helpful and friendly. The beach is wide and clean with fine powdery sand. However, prices of food in the restaurants are sky- high, much higher than in comparative restaurants in Singapore. Yet the food quality is average. Rooms are rather standard. Love the spacious balconies with spectacular... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked through Mozaic and stayed for three days and two nights on the second week of March. Booking was easy and we were accommodated quite well. The direct ferry service was unavailable at that time so Mozaic took care of booking us to the public ferry terminal. The travel was smooth, immigration was a breeze, shuttle bus was there... More 

Was this review helpful? Yes
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear Dwight E, Thank you very much for your feedback following your recent stay at the Bintan Lagoon Resort. It is a pleasure learning that you had enjoyed your stay with us. We are even more pleased to let you know that our sea sport activities can now be enjoyed by guests. Thank you once again for your kind words.... More 

Singapore, Singapore
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I was shocked by how the food prices can be expensive. We had our lunch at "RICE by the Sea". We only ordered 1 mee goreng, 1 nasi goreng, 1 ginger ale and 1 coke. Total price? 775,000 IDR or around 78 SGD! You can already have a Lunch BUFFET at some decent hotels in Singapore. One good thing is... More 

Was this review helpful? Yes 5
Mozaic H, Manager at Bintan Lagoon Resort, responded to this review

Dear bebejessa, Thank you for your review regarding your recent stay with us. May I kindly inform you that the pricing we establish is based on a regular comparison which our team conducts between the neighboring hospitality sector in Indonesia and even in some hotels in Singapore. Allow me also to express our pleasure hearing your kind words about our... More 

Hotel Review Summarization

What travelers say

  • Swimming pool(17)
  • Golf course(11)
  • Ferry terminal(9)
  • Room service(6)
  • Very nice(3)
  • Japanese restaurant(3)
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