I selected this hotel for our family of four's last night in Venice after returning from a Mediterranean cruise. We were so pleased with the convenient location - a couple of minutes from the Marco Polo airport (we had to be at the airport when it opened at 5 am for one of the first flights). Since there is a...
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Although the room and service were acceptable, our experience was tarnished by the fact that my wife's purse was stolen during our stay. A police report was filed regarding this incident.
My guess is that the theft may occured during the check in process as there were many people waiting in the lobby, and a thief could easily blended in,...
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Dear Guest,
Thank you for having taken the time to write your comment. We highly value our guests' opinions and we always make it the reason to improve our services.
It is true, the hotel does not have electronic key cards in all rooms but we are implementing them in the whole hotel. Hopefully soon all rooms will be opened...
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Very comfortable bed and pillows. Fast check in. Complimentary shuttle to Venice airport. Great complimentary breakfast starting at 4:30am. Only complaint was the ac did not work in our room, but we were too tired to repack and change rooms.
Dear Guest,
Thank you for your kind comment. We highly value our guest comments so as to keep improving our services.
We are very pleased that you found our beds comfortable, the check in fast and the breakfast nice. We are sorry that the air conditioning was not working properly. After reading your comment we carried a check to see...
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I booked the Titian Inn for our last day in Italy. We were flying out of Venice. We arrived and checked in without problems. The staff was extremely helpful and had all the information I needed right away. I'm guessing that the Titian Inn gets booked regularly for last days because they are right next to the airport. I was...
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Dear Guest,
Thank you for your fantastic comment. It is always a pleasure to receive such comments that tell us that we are going in the right direction,
Yes, you are perfectly right, we have lots of people coming to stay with us the last or first night of their Italian trip because we are only 900mt from Venice Marco...
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First let me say that this hotel’s staff members are simply amazing; the speak English very courteous and helpful in every way from providing directions to many other ways. Never once did I feel as if they were frustrated by any question even when busy. As for my review of the actual hotel, we were in room 104 and have...
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Dear Guest,
Thank you for your comments which are very precious to us so as to be able to improve our services.
Our staff is always very kind and try his best to go the extra mile in order to make our guests happy.
I am very sorry that the air conditioning was not on at the time. The heating/cooling...
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Very close to Marco Polo Airport and within easy reach (on bus number 5) of Venice. Our room was spacious, clean and comfortable. The staff were very pleasant and helpful. We will certainly stay here again when visiting Venice.
Dear Guest,
Thank you for your kind comment. It is a pleasure to read such comments as it means that we are going to the right direction.
Please check our website for offers and promotions! Hoping to see you in the forseeable future, please do not hesitate to contact us for any need you may have.
Regards
Cristina
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Grat location, shuttle to airport 5 minutes away, very quiet and extremely confortable for italy. A great staff that was very helpful toured Venice all day took the bus to hotel (very Easy) had a gread sleep with confortable beds and room. Breakfast at 4:30 Am and quick ride for a 6:55 Airoprt flight out.
Dear Mr Dave,
Thank you for your kind comments. These types of comments make us very proud to work in the hotel industry and in particular for this property where people make the extra mile to accomplish our guests needs.
Please, do take a look at our website for promotions and offers available! We hope to see you in the...
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Closer to Marco Polo airport (less than 1km) and the hotel charges 10 euro for airport transfer (4 adults). Internet is very expensive. No kettle in room and no facility to make tea/coffee in room. No restaurant in the hotel. No exhaust fan in the toilet. Free 800 series number was blocked and local numbers were charged at a higher...
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Dear Mr Andrew,
Thank you for your comments, which are very precious to us as they help us to correct and improve our services.
Since 01st May 2012 our hotel has decided to include the shuttle service from and to Venice Marco Polo Airport on request. Therefore all the rates on sale on any website, from 01st May they will...
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We booked with Hotel Anthony, which is down the street. I couldn't find it, so stopped in here it Titan to ask directions. The were very nice and helpful. So when we got to Anthony (late and tired), they told us that they no longer had a room for us (even though we had paid in advance), and we would...
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Dear Mr Mark,
Thank you for your nice comment, we highly value our guest needs and expectations and we are more than honoured to have been able to help you while having an issue.
Since we strive every day for our customer best satisfaction, we are very glad to recieve such nice feedbacks.
If you happen to be in the...
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We chose this hotel based solely on the reviews and fact of the location. This hotel is 5 mins away from the Marco Polo airport in Venice. It is clean, affordable, and really quite nice. It was more then I expected for the price. The room was nice had enough space. The bathroom had a heated towel rack. Breakfast service...
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Dear Guest,
Thank you for your kind comment. It is very valuable to us to know your opinion and it is always nice to hear that you liked our hotel and services.
We hope to see you in the forseeable future and please, do not hesitate to go on our website for promotions and offers available.
Regards
Cristina
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