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The Elms Hotel & Spa

Certificate of Excellence
1 Stockton Road, Abberley WR66AT, England
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The Elms Hotel & Spa
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The Elms Hotel & Spa
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423 reviews from our community

Traveler rating
    203
    99
    59
    46
    16
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251
83
Solo
0
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Malvern, England, United Kingdom
Top Contributor
122 reviews 122 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is now a hotel that caters for families with children, and probably very well. My husband and I booked for Lunch in the Restaurant and alarm bells rang with me when the receptionist seems flustered when we arrived and said we were booked for lunch. She suggested that we go into the bar and someone would come and get... More 

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St. Albans, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at another of the groups hotels several times ( wooley grange) we were slightly nervous about trying a different hotel. We shouldn't have been ( we are now confident to stay at more of the luxury family hotel group locations). The whole ethos of the hotel suits us. Great buildings in great locations. Boutique hotel feel and decor.... More 

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Chislehurst, Kent
Top Contributor
69 reviews 69 reviews
34 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Travelled here as a family of four (9 and 11 year old daughters) for a post Easter break. Slightly worried that hotel may be dominated by toddlers but no such worries - good mix of children ages and, crucially, large food portion sizes for our girls. Hotel is typically traditionally country house - not amazingly up to date but couldn't... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We booked a weekend break at the Elms so we could have some time together as a family as well as a bit of luxury. The hotel itself is a period building and well decorated, with a roaring fire in the corner of the main seating area. The pool/spa area is very nice, with and in/outdoor Jacuzzi. The staff were... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I decided very last minute to book a break for 5 days to celebrate our little boy's 1st birthday. Dispite booking it the day before our arrival and getting the last room left available, the staff made us feel like celebrity guests, they just couldn't do enough to make our stay wonderful. They arranged cake, balloons &... More 

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We took our 14 month old son to The Elms for our first break together as a family without the grandparents and we had a great time. I recommend it for anyone with families, but if you are looking for a cheeky child-free break look elsewhere. Name's on the tin - it's not called the Luxury Family Hotels group for... More 

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Worcestershire, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My children took me to the Elms for a Mothers Day treat. I had heard of the Elms so was intrigued to sample their hospitality and I wasn't disappointed. The staff were so welcoming and you could tell they really enjoyed their work. There were numerous cosy couches around with little tables, so although we arrived later in the afternoon... More 

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Wolverhampton, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

super day and excellent facilities all round. Hubby said massage was 10 out of 10 so well done Amber!! We had a cream tea to end our day and scones hot and plenty of jam and cream. Tea was lovely in tea pots and China cups and saucers. We will be back!!

Was this review helpful? Yes 3
Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2015

We took advantage of an online offer to stay in this elegant hotel with dinner included in the price. Apparently there are a few offers available, all slightly different and I would recommend clarifying which one on checking in. Our free Prosecco wasn't offered but we were personally shown around the public areas which was very helpful. Our room was... More 

Was this review helpful? Yes 1
Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Dear Lynda Thank you for your review Please be assured that I will pass your comments onto the relevant departments and I do apologise that I have not been passed any comments regarding your stay, please contact me personally at the hotel and I will be more than happy to discuss further Kind Regards Tracy T General Manager More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 17, 2015

We booked a weekend for all our family to meet up for a surprise birthday treat for my brother's big birthday. Everyone in the hotel was so kind and helpful, they couldn't have done more. Tiago in the bar was lovely, chatty, great with the kids and good at his job. Barry was on reception, a waiter, a plumber and... More 

Was this review helpful? Yes
Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Thank you for your review It is always a pleasure to read when the team have done so well to help contribute towards your stay. I do hope that you will visit us again soon Kind Regards Tracy T General Manager More 

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