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The Elms Hotel & Spa

Certificate of Excellence
1 Stockton Road, Abberley WR66AT, England
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The Elms Hotel & Spa
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The Elms Hotel & Spa
Review This Hotel

416 reviews from our community

Traveler rating
    200
    96
    58
    46
    16
See reviews for
245
82
Solo
0
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (416)
  • Mar-May only
    (101)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (106)
  • Dec-Feb only
    (103)
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Wolverhampton, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

super day and excellent facilities all round. Hubby said massage was 10 out of 10 so well done Amber!! We had a cream tea to end our day and scones hot and plenty of jam and cream. Tea was lovely in tea pots and China cups and saucers. We will be back!!

Was this review helpful? Yes 1
Worcester, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

We took advantage of an online offer to stay in this elegant hotel with dinner included in the price. Apparently there are a few offers available, all slightly different and I would recommend clarifying which one on checking in. Our free Prosecco wasn't offered but we were personally shown around the public areas which was very helpful. Our room was... More 

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Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Dear Lynda Thank you for your review Please be assured that I will pass your comments onto the relevant departments and I do apologise that I have not been passed any comments regarding your stay, please contact me personally at the hotel and I will be more than happy to discuss further Kind Regards Tracy T General Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked a weekend for all our family to meet up for a surprise birthday treat for my brother's big birthday. Everyone in the hotel was so kind and helpful, they couldn't have done more. Tiago in the bar was lovely, chatty, great with the kids and good at his job. Barry was on reception, a waiter, a plumber and... More 

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Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Thank you for your review It is always a pleasure to read when the team have done so well to help contribute towards your stay. I do hope that you will visit us again soon Kind Regards Tracy T General Manager More 

Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was treated to a spa day by mum for me and a friend for my 18th. All in all the treatments we had were excellent! Downside for us was that unfortunately there was a dead bird in the outside jacuzzi which caused quite a stress but it is understandable that these things cannot be helped and I think it was... More 

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Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Thank you for your review I do apologise that you were disappointed with your overall stay and please be assured that I will speak with the Food and Beverage Manager regarding your experience within the Spa Once again Thank you Kind Regards Tracy T General Manager More 

Bewdley, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I enjoyed a 'signature spa day' today. The staff were very welcoming, the setting and the hotel beautiful. The pool was quite small, but had a nice outdoor hot tub attached which was lovely to sit in surrounded by such beautiful countryside. We pre-ordered our lunch on arrival, which was hot and delicious, well presented, and a... More 

Was this review helpful? Yes 2
Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Thank you for your review As a family hotel we do always try to ensure that all our guests are informed that there will be children around both the hotel and Spa, I am sorry that your aim of getting away from the children was spoilt and I do hope that this doesn't deter you from visiting us again soon... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

After booking a travel zoo voucher as a Christmas present for my Mum I wasn't sure what to expect for the fantastic price we paid (after all the saying of 'you always get what you pay for' is nearly always is true!). It was our first spa day together and would certainly not be our last after our experience at... More 

Was this review helpful? Yes
Tracy T, General Manager at The Elms Hotel & Spa, responded to this review

Thank you for your comments and for also taking the time to write a review Yes the travel zoo offer is indeed a great offer We hope to see you again soon Kind Regards Tracy T General Manager More 

West Midlands, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Took our 2 children (18 months and 4.5) to The Elms in February for a 2 night stay. The positives were the staff and how accommodating and friendly they were. The children's menu was great and the quality was excellent. My 18 month old son ate like a horse and for free as he was under 24 months. All milk... More 

Was this review helpful? Yes 2
Welshpool, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for my birthday treat 28/2/15 to 01/03/15. We were welcomed like royalty even though there was a private function going on when we arrived. We had reservations from looking at the website that this hotel might be too child orientated for us but we need not have worried. Even though there were lots of children about, they... More 

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London
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have been to lots of hotels in this group so we knew what we were expecting. On balance, I would say its absolutely OK, nothing outstanding. It started off quite poorly as the central reservations team hadn't passed on our booking properly, including the babysitter they promised to book but the team did sort that out. The main problem... More 

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UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

Brought our daughters (age 2 and 6) along for a 2 night family break at the Elms and was pleasantly surprised at how family friendly they are. We stayed in the superior family room in the main house and it was a lovely big size with excellent garden views and a lovely big bathroom with roll top bath. DVD player... More 

Was this review helpful? Yes 1
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