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The Elms

Certificate of Excellence
1 Stockton Road, Abberley WR66AT, England
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The Elms
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467 Reviews from our TripAdvisor Community

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Traveler rating
    221
    114
    61
    51
    20
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273
92
Solo
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9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (467)
  • Mar-May only
    (127)
  • Jun-Aug only
    (131)
  • Sep-Nov only
    (106)
  • Dec-Feb only
    (103)
All months
Hagley, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

A big ask..... A tired Mom with two boys, aged three and eleven. Hubby working, so on my own. Aims:- A break from cooking, cleaning, making beds, etc. To spend some genuine quality time with my boys. A bit of luxury. To feel pampered (just of 'the coffee on a sofa reading a magazine, breakfast in bed, swim after lunch,... More 

Was this review helpful? Yes
Worcester, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Team were faultless in arranging our son's Christening reception for 40 or so guests. Room used for reception was beautiful. Accommodation was also wonderful with good sized interconnecting rooms. Leisure facilities including creche and swimming pool are fantastic and well maintained. Food was also really good and worth the journey alone.

Was this review helpful? Yes
Worcestershire, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

I booked The Elms for my special birthday lunch a couple of weeks ago. Ages of the party ranged from 15 to 84. The approach to the hotel is beautiful. The hotel has a lovely English feel which appealed particularly to members of our family from overseas. The entrance hallway was a little dark and could probably do with an... More 

Was this review helpful? Yes
Tracy T, General Manager at The Elms, responded to this review

Thank you for such a lovely review and most importantly for taking the time to comment on all the aspects of your birthday lunch booking., it was a delight to read and I am positive the team will be delighted to read Once again Thank you and we hope you visit us again in the near future Kind Regards Tracy... More 

n/a
1 review
4 of 5 stars Reviewed 4 days ago NEW

On arrival at The Elms the first impression was "wow"! Grand grounds & beautiful exterior, staff were very welcoming. First impressions were the reception area was pretty basic considering the grandeur appearance of the mansion. Could do with a makeover but staff were friendly and very helpful so no complaints there. The rooms are light and airy, very spacious, bathroom... More 

Was this review helpful? Yes
Tracy T, General Manager at The Elms, responded to this review

Thank you for your review The hotel is part of the Luxury Family Hotels group and I apologise that you were not made aware prior to booking. Please be assured that I will pass your comments onto all the team especially Chloe and Max, thank you. We are so delighted that you enjoyed your stay and hopefully you will return,... More 

Staffordshire
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We visited the hotel for a family wedding and it was dreadful. Poor organisation, poor service, inadequate and badly organised catering. Apart from the actual building it had nothing at all to recommend it.

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England
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I visited the Elms spa today with my friend. We purchased the spa day from travel zoo for a very reasonable price including 2 treatments, towel and robe hire, slippers, full use of spa facilities and afternoon tea. We arrived and were greeted with a warm welcome and a table reserved. We had a tour of the spa so we... More 

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Tracy T, General Manager at The Elms, responded to this review

Thank you for taking the time to comment and write a review, it is always a pleasure to read when guests have enjoyed our facilities and I will ensure these are passed onto the team members Once again thank you and I hope you visit us again soon Kind Regards Tracy Tennant General Manager More 

bristol
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an idyllic family hotel in some lovely countryside. They have really thought about the small things that you need when travelling with children (cots, potties, sterilising your bottles for you, nice children's food, children's films etc). It has a laid back atmosphere and lovely spa and swimming facilities. The only thing that could be improved was the food... More 

Was this review helpful? Yes 1
Tracy T, General Manager at The Elms, responded to this review

Thank you for your review We are so pleased that you enjoyed the relaxed atmosphere and facilities. I am sorry that you encountered disappointment around the food dishes and I will pass these onto our head chef Chris Once again thank you and we look forward to you returning soon Kind Regards Tracy Tennant General Manager More 

Worcester, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a 2 night break at the Elms. It was fabulous. Wonderful stay The spa was wonderful Stacey who did my treatment was fabulous .I would also highly recommend the food excellent. The staff are so friendly . The rooms are beautiful . Perfect in every way.

Was this review helpful? Yes 2
Tracy T, General Manager at The Elms, responded to this review

Thank you for your review Apricot is also a favourite of mine too, so spacious. Thank you for your comments regarding Stacey and please be assured that I will pass your comments onto her We hope that you will return again soon Kind Regards Tracy Tennant General Manager More 

Bagenalstown, Ireland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is excellent and I would highly recommend it for a weekend away, however, it's not for the business traveller. The rooms are extremely comfortable, and the bathrooms are clean with a good shower (a must for me when I travel). The Voya products are a nice touch (makes a nice change from the standard small bottles). However the... More 

Was this review helpful? Yes
Tracy T, General Manager at The Elms, responded to this review

Thank you for your comments We are very lucky with our showers as all very good and a must when away from home, you will be pleased to note that we have now updated our Wi-Fi banding so hopefully this is now lots better Hope to see you again soon Kind Regards Tracy Tennant General Manager More 

Halesowen
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After 34 years of marriage my husband booked me a 60 minute spa treatment the first time he had done something like this without my help... I was so looking forward to this treat!! He had booked over the phone on tues 30th June with a call back from the hotel saying treatment booked but could not get us a... More 

Was this review helpful? Yes 1
Tracy T, General Manager at The Elms, responded to this review

Dear Coral Thank you for your review I sincerely apologise for the total confusion and please be assured this will be investigated fully The card details as discussed were not on our system and therefore no records would be held Once again I do apologise Kind Regards Tracy Tennant General Manager More 

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