We stayed here overnight and had a meal in the restaurant. It was like we were forgotten about after the main course. The staff were more interested in clearing tables than looking after the customers. Won't be back.
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We stayed here overnight and had a meal in the restaurant. It was like we were forgotten about after the main course. The staff were more interested in clearing tables than looking after the customers. Won't be back.
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Dear penpusherDublin,
Thank you for taking the time to post a comment on Tripadvisor. We appreciate all our reviews which enables us to provide quality feedback to all our team members. My apologies that you did not experience the high level of service and quality which is generally experienced by visitors to the hotel. I hope to have the opportunity...
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Attended a friends wedding here at the weekend, and I can't fault anything about the place. The staff were very professional and attentive. Nobody was left waiting for food, there was a coordinator in the middle of the floor directing waiting staff to the tables as soon as they came out of the kitchen. Everyone had earpieces and were fitted...
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Stayed here overnight while passing through.
The staff were very friendly. The room was very spacious. The breakfast was plentiful.
The decor could do with a bit of a refresh but understandable why it has not been done in the present economic climate!
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Thank you for taking time to post your feedback on TripAdvisor. You will be glad to know that we have plans to do exactly what you mention and do a refurbishment of the public areas & bedrooms in the coming winter months. I will pass on your comments to our team and once again we appreciate them.
Best wishes and...
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This hotel has it all staff food facilities and food and we had a great stay there and I think Mary in reception deserves a special mention she made our son jack
Feel very special, it's staff like Mary that make you return to a hotel. Great food and nice Pool but again staff made the stay memorable and we...
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Thank you for your kind comments and we will pass your feed back to Mary!
We look forward to welcoming you back again.
Best wishes
Paul
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We are just back from a lovely break from this hotel,We travelled with our two children 6yrs & 4yrs & my parents,The children loved it said it was the best hotel we had stayed in,the bedroom was very big with a double bed & 2 real single beds not like other hotels with a camp bed,also great facilites in the...
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Dear Guest, Thank you very much for taking time to post your feedback on TripAdvisor. Your comments are greatly appreciated and I am delighted you enjoyed your stay. I will take on-board your comments for the future regarding dinner service.
Best Wishes
Paul
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Just back from a two night stay with the family at the Claregalway, had a great time. All the staff were very friendly especially Mary at reception, she was lovely to the kids. The family room was nice and big and very clean. The atmosphere is great in the bar with nice food on offer at reasonable prices, fine big...
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Dear Guest,
Thank you very much for taking time out to post your feedback on Tripadvisor. I appreciate your kind comments.
We look forward to welcoming you back to the hotel in he near future. I have posted all your comments up on our teams notice board.
Best Wishes
Paul
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I am still staying in the hotel. i had decided to stay here after checking it's rating which is 91%, which gave me a clear idea what sort of hotel this would be. It's above expectations, room layout, cleanliness, perfectly furnished. Toiletries in wash rooms are excellent.
Yet to have breakfast so can't comment on food but I think it...
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Thank you very much for taking time to post your feedback on TripAdvisor. I appreciate your comments.
Kind Regards
Paul
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Couldnt really fault this hotel we had a VIP upgrade and got a suite which was very large with separate bedroom 2 flatscreen tvs etc. We also had robes although we didnt use them and fruit and bottled water in room. No negatives really although we did not have dinner at hotel breakfast was quiet adequate plenty fruit and hot...
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Dear Guest
Thank you very much for taking time out to post your comments on TripAdvisor. We do appreciate them and take all the feedback as opportunity to improve our service to you our customer.
I will look as to why 1. you could hear the Air Units and 2. why they came on at 5.30 in the morning. This...
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Myself and my sister stayed here for a mid-week break on the 20th and 21st of March.From the moment we arrived to the moment we left our experience was 1st class.We dined in the bar both nights and found the food and atmosphere to be very homely.The staff were at all times friendly and on the ball........very efficient and most...
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We celebrated my sons confirmation in this hotel on Tuesday 13th March. From the start, my son was treated as a very special guest. His picture along with other confirmation children appeared on various screens throughout the hotel as well as on the lovely personalised menus. Our table was available on time and service was excellent from start to finish....
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Dear Guest, Thank you very much for your kind comments regarding your recent visit to our restaurant here at the Claregalway Hotel. We are delighted you loved our little touches and that we exceeded your expectations on the day. I have posted your review on the Teams notice board and they are trilled that you took time to post your...
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