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Mercure Annecy Sud

76 Avenue d'Aix les Bains | BP 2, Seynod Cedex 02, 74602 Seynod, Annecy, France
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1 room 1 guest
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219 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
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  • French first
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English first
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    (44)
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Hertford, United Kingdom
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy to park at hotel on arrival and free. Staff very friendly at check in and any other time we needed to speak to them within all areas of the hotel. They mostly spoke very good English. Room was big and air conditioned. Slight unpleaseant smell from the bathroom. Lovely comfortable bar area that looks like it may have just... More 

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Zurich, Switzerland
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here a few days ago en route to southwest France. Everything was clean, but the fittings were old especially in the bathroom. Comfy bed & good sized TV. Dinner was disappointing, the chips were oily, obviously cooked in old oil, the were extremely soggy & greasy. Breakfast on the other hand was really good. All in all overpriced.

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Mercure_Annecy_Sud, Directeur général at Mercure Annecy Sud, responded to this review

Dear Sir, Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. I would like to reiterate our commitment to... More 

Arrowtown
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 24, 2015

Yes, this is a little further out from the centre of town, but the upside is there's free parking (a rare thing in the centre), it's quiet and more spacious. The rooms are by European standards a good size and clean and comfortable. The staff are very friendly and all speak excellent English. The pool outdoor area provides a nice... More 

Was this review helpful? Yes 1
Mercure_Annecy_Sud, Directeur général at Mercure Annecy Sud, responded to this review

Thank you for taking the time to tell us about your stay at our hotel. I am very pleased to read that you found out staff helpful and cordial and that’s why we take pride in ourselves to offer best service. Once again thank you for your comments and I wish you all the very best for your future travel.... More 

Hampshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 17, 2015

stayed for 5 nights as part of a Alfa travel holiday. Nice clean bedrooms and good reception areas. Superb choices for continental breakfast but because we were on a restricted tariff our choices for Dinner were limited! Staff were both friendly and very helpful. Also the air conditioner was very efficient

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Mercure_Annecy_Sud, Directeur général at Mercure Annecy Sud, responded to this review

Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of... More 

avignon
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 2, 2015 via mobile

I made this reservation on Booking.com and it is not in Annecy town it is in the suburbs which was rather irritating. The Hotel is ok but basic the rooms have had a semi-makeover but we're very clean. The gentleman who booked us in was very friendly but the chap that booked us out yesterday was unpleasant. I would pay... More 

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Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for reviewing our hotel on Tripadvisor. We are sorry for your experience and offer you our sincerest apologies. We understand that this situation must have been frustrating and ensure you that we are taking all possible actions that it does not happen again. Looking forward to welcoming you shortly, in one of the hotels of the Mercure network.... More 

Nanjing, China
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 15, 2015

We came to Accecy animation festival and we needed a place to stay. The hotel is good but it's far from town and up a hill. So if you like to walk this is ok. There is not bus close by you have to walk a ways but not too bad or taxi but that cost 20 euro and who... More 

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Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for taking time to post a comment about our hotel on Tripadvisor, We thank you very much for your feedback and assure you that your comments will be shared with the staff so we can continue improving our services. We hope to see you again next time. Your sincerely, More 

Elgin, Ill.
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed May 26, 2015

Hotel is a little difficult to find because of layout of town but a nice place to use as a base to visit old part of town and the area. Rooms are small like most in Europe, but clean. Walking distance to lake and old town and many restaurants and shops. Parking is about three blocks away.

Was this review helpful? Yes 1
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review

Thank you for reviewing your stay with us. We are happy to see that you could enjoy your stay with us and that your room was up to your expectation. We hope to see you again in the near future. More 

Paris, France
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 19, 2015

Hotel recently refurbished. The rooms are comfortable and the bathrooms very clean. Perfect to stay there to spend the night(s) while visiting friends and family. The design of the hotel (outside) needs to be renovated as it looks very 70ish. The staff is very pleasant and helpful. The breakfast is below par (industrial pain au chocolat/croissant). The parking lot can... More 

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Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review
Google Translation

Madame, Monsieur, Nous vous remercions d'avoir pris le temps de nous faire part de votre avis, concernant votre séjour dans... More 

Weybridge, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 18, 2015 via mobile

Hotel beautifully clean with crisp white bed linen. Breakfast was on offer the full breakfast or the cheaper version at €8. We ate at the hotel twice - a platter of bread & very tasty local cheeses late one evening & a buffet lunch which was scrumptious! On our last day. Wish we had eaten there more. Staff very friendly... More 

Was this review helpful? Yes
Mercure_Annecy_Sud, Responsable réception at Mercure Annecy Sud, responded to this review
Google Translation

Madame, Vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et... More 

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