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Mercure Lyon Charbonnieres

78 bis route de Paris Route Nationale 7, 69260 Charbonnieres-les-Bains, Lyon, France
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1 room 1 adult
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Mercure Lyon Charbonnieres
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211 Reviews from our TripAdvisor Community

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Worcester, UK
Level Contributor
141 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed October 15, 2015

The standard here is not as good as some other Mercure hotels I have stayed in. Perhaps the "Club" rooms are better but you really felt like you were staying in a budget hotel. The rooms are a good size but facilities are not so great. A kettle provided but no UHT milk for a cup of team, only cream.... More 

Helpful?
Thank rammblings101
Caroline C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Thank you for taking the time to write after your stay at Mercure Lyon Charbonnières We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies. Mercure hotels are eager to provide the best quality service for your stays; therefore, your opinion is very valuable. Be assured... More 

Tenterden, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 1, 2015

Have arrived here late three times with family and dogs, staff always good and rooms just right Breakfast unrushed and good Ideal stopping place for trip to the south and the chance to take back roads to bypass Lyon. Can get here from tunnel in one drive and always relaxed and friendly

Helpful?
Thank J2855DYNick
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, Thank you so much for your delicious commentaries. We hope to welcome you a new time as soon as possible. Yours faithfully More 

Lincoln, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 1, 2015

I have just read some of the other reviews about this hotel and am very surprised as to how negative they are. We had a lovely stay and would definitely stay again. We booked as the hotel we were originally going to stay at was full, which I am very glad about! This was our first experience of a Mercuré... More 

Helpful?
Thank Princessjaynie
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Chère Madame, Nous prenons connaissance de vos commentaires avec une grande satisfaction. Nous vous accueillerons avec plaisir lors de votre... More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

The hotel is located outside Lyon, but it is convenient for people working on the nearby pharmaceutical plants. The rooms are big and comfortable, the breakfast is very rich and varied. The restaurant serves really good food (take the tartare!). I would recommend it without hesitating.

Helpful?
Thank Federico R
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Chers clients, Nous vous remercions de votre commentaire sur tripadvisor et de vos conseils concernant la restauration. Nous sommes ravis... More 

Florence, Italy
Level Contributor
119 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 11, 2015

The hotel is situated little bit far from Lyon. The first approach is quite positive, very clean and kind staff. The restaurant offer a good menu and the breakfast is nice but improvable. To highlight that they do not have the lift.

Helpful?
Thank Matteo Mt M
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Cher Monsieur, Bien que le titre de votre commetnaire soit trompeur, vous avez bien séjourné à l'Hôtel MERCURE Lyon Charbonnières.... More 

Phoenix Arizona
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel has an excellent restaurant. Rooms are very cramped with no shelving or dressers for clothes. You have to live out of your suitcase for anything other than hanging clothes. There is a closet for that with a few hangers. The bathroom has a plug in for razors, but for women there is no outlet for curling irons which... More 

Helpful?
1 Thank EQConsultant
League City, Texas
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 12, 2014

This Mercure is a little old fashioned but very reasonable and very near Lyon center. We had a car but there are busses also going the same route. We did not dine at the hotel because there is so much to offer in the vicinity as well as the biggest Carrefour we have ever seen. It is an experience for... More 

Helpful?
1 Thank shadypines
Bi-Coastal
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed August 10, 2014

We booked this hotel on Hotels.com and it was misrepresented. It was a prepaid hotel and we were willing to walk away from our money as no refund was available. We were given a room on the second floor and there is NO elevator! No assistance with bags, nothing! The room was small, the hotel smelled funny when we walked... More 

Helpful?
1 Thank Live4Maine
boston
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed 2 nights at the Mercure Lyon Charbonnieres this past Feburary. The hotel feels old and a bit run down. It supposedly caters to business travelers yet you cannot get laundry done in one day (drop by 9am to get back by 5pm the NEXT day). It is not located near anything - you cannot walk anywhere. On Sunday the... More 

Helpful?
Thank michael s
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, We thank you for your comments on Tripadvisor site. We noted the different points that did'nt satisfy you but we are pleased to read that your stay in our hotel was globally good. We hope to have the pleasure to welcome you another time. Yours faithfully, More 

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