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Mercure Lyon Charbonnieres

4.0 of 5 78 bis route de Paris Route Nationale 7, 69260 Charbonnieres-les-Bains, Lyon, France
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Mercure Lyon Charbonnieres
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Mercure Lyon Charbonnieres
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175 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix Arizona
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel has an excellent restaurant. Rooms are very cramped with no shelving or dressers for clothes. You have to live out of your suitcase for anything other than hanging clothes. There is a closet for that with a few hangers. The bathroom has a plug in for razors, but for women there is no outlet for curling irons which... More 

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League City, Texas
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 12, 2014

This Mercure is a little old fashioned but very reasonable and very near Lyon center. We had a car but there are busses also going the same route. We did not dine at the hotel because there is so much to offer in the vicinity as well as the biggest Carrefour we have ever seen. It is an experience for... More 

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Top Contributor
99 reviews 99 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed August 10, 2014

We booked this hotel on Hotels.com and it was misrepresented. It was a prepaid hotel and we were willing to walk away from our money as no refund was available. We were given a room on the second floor and there is NO elevator! No assistance with bags, nothing! The room was small, the hotel smelled funny when we walked... More 

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Senior Contributor
33 reviews 33 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed 2 nights at the Mercure Lyon Charbonnieres this past Feburary. The hotel feels old and a bit run down. It supposedly caters to business travelers yet you cannot get laundry done in one day (drop by 9am to get back by 5pm the NEXT day). It is not located near anything - you cannot walk anywhere. On Sunday the... More 

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, We thank you for your comments on Tripadvisor site. We noted the different points that did'nt satisfy you but we are pleased to read that your stay in our hotel was globally good. We hope to have the pleasure to welcome you another time. Yours faithfully, More 

Cologne, Germany
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 2, 2013

I should start this review saying that I have been in this hotel end of July and really enjoyed it. However, this time I have been there with my whole family (including two little children) and it was a nightmare. The room was far too small to start with. The service at dinner was the most arrogant I have ever... More 

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, My team and I took in consideration every comments you note about your stay on the website Tripadvisor. We are deeply sorry that this second stay didn't meet your expectations. Concerning the restaurant, the chef will chnage the quantities in the 10€ kid menu. However, we are very surprised about what you said regarding bedrooms as we do... More 

11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 20, 2013

It's an old structure, refurbished. Rooms are clean and little. Old shower! No problem for car parking. Anyhow the breakfast is nice and good: finally I had a big hot water pot for my tea and not only a cup! Perfect for business: right cost.

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, The hotel team and I are pleased to see that your stay was pleasant. We work every day to make our customers stays as enjoyable as possible. We are looking forward to welcome you in Lyon again. Best Regards, Damien COMBET General Manager More 

Top Contributor
56 reviews 56 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 7, 2013

I stayed there one night. It is a quite old mercure, I would guess 80's building, small 3 floors but no lift. Breakfast is ok. There is a restaurant that I did not tried, but which offered rather attractive meal and wines. Staff was at the level, polite and efficient. Good for business and short stays

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Senior Contributor
32 reviews 32 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 17, 2013

I stayed for 2 nights on business to Lyon. It is a nice small property which would suits the business travelers. It is typical Mercure (Accor) group small business hotel. I found breakfast okay with enough choices of drinks, cheese and breads with couple of hot options. The room was okay but clean. The upside - hotel offer free wi-fi... More 

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Senior Contributor
42 reviews 42 reviews
20 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 18, 2012

The staff at this hotel are remarkable. The are helpful in everyway. I go here regularly on business and will continue to do so. The only issue is the matress. One side of the matress had such a big indent that I kept rolling into it during the night. Time to be replaced! Otherwise facilities are good.

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Additional Information about Mercure Lyon Charbonnieres

Address: 78 bis route de Paris Route Nationale 7, 69260 Charbonnieres-les-Bains, Lyon, France
Location: France > Rhone-Alpes > Rhone > Lyon > Charbonnieres-les-Bains
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Lyon Charbonnieres 4*
Number of rooms: 60
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