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Mercure Lyon Charbonnieres

78 bis route de Paris Route Nationale 7, 69260 Charbonnieres-les-Bains, Lyon, France
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1 room 1 guest
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Mercure Lyon Charbonnieres
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197 Reviews from our TripAdvisor Community

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Traveler rating
    41
    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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  • Italian first
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English first
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    (197)
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    (44)
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    (70)
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Tenterden, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have arrived here late three times with family and dogs, staff always good and rooms just right Breakfast unrushed and good Ideal stopping place for trip to the south and the chance to take back roads to bypass Lyon. Can get here from tunnel in one drive and always relaxed and friendly

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, Thank you so much for your delicious commentaries. We hope to welcome you a new time as soon as possible. Yours faithfully More 

Lincoln, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 1, 2015

I have just read some of the other reviews about this hotel and am very surprised as to how negative they are. We had a lovely stay and would definitely stay again. We booked as the hotel we were originally going to stay at was full, which I am very glad about! This was our first experience of a Mercuré... More 

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Chère Madame, Nous prenons connaissance de vos commentaires avec une grande satisfaction. Nous vous accueillerons avec plaisir lors de votre... More 

Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed June 30, 2015

The hotel is located outside Lyon, but it is convenient for people working on the nearby pharmaceutical plants. The rooms are big and comfortable, the breakfast is very rich and varied. The restaurant serves really good food (take the tartare!). I would recommend it without hesitating.

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Chers clients, Nous vous remercions de votre commentaire sur tripadvisor et de vos conseils concernant la restauration. Nous sommes ravis... More 

Florence, Italy
Level Contributor
104 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed May 11, 2015

The hotel is situated little bit far from Lyon. The first approach is quite positive, very clean and kind staff. The restaurant offer a good menu and the breakfast is nice but improvable. To highlight that they do not have the lift.

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review
Google Translation

Cher Monsieur, Bien que le titre de votre commetnaire soit trompeur, vous avez bien séjourné à l'Hôtel MERCURE Lyon Charbonnières.... More 

Phoenix Arizona
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel has an excellent restaurant. Rooms are very cramped with no shelving or dressers for clothes. You have to live out of your suitcase for anything other than hanging clothes. There is a closet for that with a few hangers. The bathroom has a plug in for razors, but for women there is no outlet for curling irons which... More 

Was this review helpful? Yes 1
League City, Texas
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed August 12, 2014

This Mercure is a little old fashioned but very reasonable and very near Lyon center. We had a car but there are busses also going the same route. We did not dine at the hotel because there is so much to offer in the vicinity as well as the biggest Carrefour we have ever seen. It is an experience for... More 

Was this review helpful? Yes 1
Bi-Coastal
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed August 10, 2014

We booked this hotel on Hotels.com and it was misrepresented. It was a prepaid hotel and we were willing to walk away from our money as no refund was available. We were given a room on the second floor and there is NO elevator! No assistance with bags, nothing! The room was small, the hotel smelled funny when we walked... More 

Was this review helpful? Yes 1
boston
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed 2 nights at the Mercure Lyon Charbonnieres this past Feburary. The hotel feels old and a bit run down. It supposedly caters to business travelers yet you cannot get laundry done in one day (drop by 9am to get back by 5pm the NEXT day). It is not located near anything - you cannot walk anywhere. On Sunday the... More 

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Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, We thank you for your comments on Tripadvisor site. We noted the different points that did'nt satisfy you but we are pleased to read that your stay in our hotel was globally good. We hope to have the pleasure to welcome you another time. Yours faithfully, More 

Cologne, Germany
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 2, 2013

I should start this review saying that I have been in this hotel end of July and really enjoyed it. However, this time I have been there with my whole family (including two little children) and it was a nightmare. The room was far too small to start with. The service at dinner was the most arrogant I have ever... More 

Was this review helpful? Yes 1
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, My team and I took in consideration every comments you note about your stay on the website Tripadvisor. We are deeply sorry that this second stay didn't meet your expectations. Concerning the restaurant, the chef will chnage the quantities in the 10€ kid menu. However, we are very surprised about what you said regarding bedrooms as we do... More 

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