We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Lyon Charbonnieres

78 bis route de Paris Route Nationale 7, 69260 Charbonnieres-les-Bains, Lyon, France
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Mercure Lyon Charbonnieres
Professional photos View all
Browse nearby
Mercure Lyon Charbonnieres
Add Photo Write a Review

186 Reviews from our TripAdvisor Community

Traveler rating
    39
    95
    40
    7
    5
See reviews for
31
64
24
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (186)
  • Mar-May only
    (44)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (39)
All months
Lincoln, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have just read some of the other reviews about this hotel and am very surprised as to how negative they are. We had a lovely stay and would definitely stay again. We booked as the hotel we were originally going to stay at was full, which I am very glad about! This was our first experience of a Mercuré... More 

Was this review helpful? Yes
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located outside Lyon, but it is convenient for people working on the nearby pharmaceutical plants. The rooms are big and comfortable, the breakfast is very rich and varied. The restaurant serves really good food (take the tartare!). I would recommend it without hesitating.

Was this review helpful? Yes
Florence, Italy
Level Contributor
95 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed May 11, 2015

The hotel is situated little bit far from Lyon. The first approach is quite positive, very clean and kind staff. The restaurant offer a good menu and the breakfast is nice but improvable. To highlight that they do not have the lift.

Was this review helpful? Yes
Phoenix Arizona
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel has an excellent restaurant. Rooms are very cramped with no shelving or dressers for clothes. You have to live out of your suitcase for anything other than hanging clothes. There is a closet for that with a few hangers. The bathroom has a plug in for razors, but for women there is no outlet for curling irons which... More 

Was this review helpful? Yes 1
League City, Texas
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 12, 2014

This Mercure is a little old fashioned but very reasonable and very near Lyon center. We had a car but there are busses also going the same route. We did not dine at the hotel because there is so much to offer in the vicinity as well as the biggest Carrefour we have ever seen. It is an experience for... More 

Was this review helpful? Yes 1
Bi-Coastal
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed August 10, 2014

We booked this hotel on Hotels.com and it was misrepresented. It was a prepaid hotel and we were willing to walk away from our money as no refund was available. We were given a room on the second floor and there is NO elevator! No assistance with bags, nothing! The room was small, the hotel smelled funny when we walked... More 

Was this review helpful? Yes 1
boston
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 12, 2014

Stayed 2 nights at the Mercure Lyon Charbonnieres this past Feburary. The hotel feels old and a bit run down. It supposedly caters to business travelers yet you cannot get laundry done in one day (drop by 9am to get back by 5pm the NEXT day). It is not located near anything - you cannot walk anywhere. On Sunday the... More 

Was this review helpful? Yes
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, We thank you for your comments on Tripadvisor site. We noted the different points that did'nt satisfy you but we are pleased to read that your stay in our hotel was globally good. We hope to have the pleasure to welcome you another time. Yours faithfully, More 

Cologne, Germany
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 2, 2013

I should start this review saying that I have been in this hotel end of July and really enjoyed it. However, this time I have been there with my whole family (including two little children) and it was a nightmare. The room was far too small to start with. The service at dinner was the most arrogant I have ever... More 

Was this review helpful? Yes 1
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, My team and I took in consideration every comments you note about your stay on the website Tripadvisor. We are deeply sorry that this second stay didn't meet your expectations. Concerning the restaurant, the chef will chnage the quantities in the 10€ kid menu. However, we are very surprised about what you said regarding bedrooms as we do... More 

verona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed October 20, 2013

It's an old structure, refurbished. Rooms are clean and little. Old shower! No problem for car parking. Anyhow the breakfast is nice and good: finally I had a big hot water pot for my tea and not only a cup! Perfect for business: right cost.

Was this review helpful? Yes
Damien C, Directeur général at Mercure Lyon Charbonnieres, responded to this review

Dear Sir, The hotel team and I are pleased to see that your stay was pleasant. We work every day to make our customers stays as enjoyable as possible. We are looking forward to welcome you in Lyon again. Best Regards, Damien COMBET General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

45 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Dining (2)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (13)
Viewed
Dining (9)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (3)
Viewed
Other (8)
Check In Check Out
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay