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Novotel Orleans Charbonniere

145 Ave de Verdun, 45800 Saint-Jean-de-Braye, France
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1 room 1 guest
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Novotel Orleans Charbonniere
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260 Reviews from our TripAdvisor Community

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Traveler rating
    38
    107
    81
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Watlington, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We booked this hotel for an overnight stop back from south of France despite some of the bad reviews, mainly because the manager's responses to previous complaints was that refurbishment would be complete by the summer. Unfortunately this was not the case and there is no doubt the hotel needs major work. Having said that, it wasn't nearly as bad... More 

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

So yes the hotel rooms could do with an update but.... The staff were so lovely and the facilities were nice that you could almost forgive it. We had a great stay. Really accommodating for children. Breakfast was nice even if basic. We didn't have dinner but went to the Italian next door that was gorgeous. Would certainly stay again... More 

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Tonbridge, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have never stayed in a hotel, let alone a motel where the staff have been so consistently nice. This is from the front desk to bar to restaruant, a really fantastic experience. I would not hesitate to stop here again.

Review collected in partnership with Novotel Hotels

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Menthon-Saint-Bernard, France
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel has not been updated / renovated in many many years and it shows. Everything looks tired. Not only are the carpets the original but they’re full of stains and pretty awful to look at. Very disappointed with this hotel and its degenerated state. I’m sure Accor Hotel management would not stay in this place!!!! Maybe it’s fallen off... More 

Review collected in partnership with Accorhotels.com

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Travelers are raving about these Saint-Jean-de-Braye hotels

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

Very nice staff. But as others have said in dire need of bringing up to usual novotel standards. Room FAR too hot ( no aircon ) couldnt really open windows all night as placed on ground floor at front of hotel and we had children in room too. Pizza restaurant next door excellent. For money paid not great.

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oxford, UK
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed July 25, 2015

Given that in a response to an earlier review the manager said that renovations would take place in February I had high hopes for this Novotel. Unfortunately the hotel hasn't been renovated. The carpets look like they are the originals from 1988. The staff however are great.

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Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 22, 2015

This, from the motorway, easy to reach hotel has a big parking space and friendly staff. To bad it isn't the Novotel you'd expect. It's glory days lie in a somewhat more distant past and if you're used to newly build Novotels, this one is quite run down. The carpets are stained, the windows need to be cleaned, just litle... More 

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Rochdale, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 21, 2015

A comfortable and spacious room with complimentary wi-if. Situated in a pleasant suburb of Orleans with a woodland walk behind the hotel and an interesting walk through the village as well. Restaurant had a pleasant ambiance and the staff were efficient and friendly. Food was very good and reasonably priced

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NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review
Google Translation

Cher CBnewry, je tiens vivement à vous remercier pour nous avoir fait part de votre ressenti quant à votre séjour... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 27, 2014

We stayed for 5 nights as part of a group visiting some of the Loire Châteaux's. First impressions not good, 70s concrete building near a small industrial estate. The carpets on the ground and first floors were very worn. Our room was a good size but had little cupboard or hanging space, the bathroom had an unusual bath/shower cabinet arrangement... More 

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NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Dear Duffer 432014, Thank you for your comment further to your stay in our hotel,and particularly concerning our staff and restaurant. I take note of your felt concerning the state of our rooms. Dear guest,just know that we commit a program of renovation (of the hall, the bar,carpets, rooms and bathrooms ) around the month of february 2015. I hope... More 

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