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Novotel Orleans Charbonniere

145 Ave de Verdun, 45800 Saint-Jean-de-Braye, France
Hotel amenities
Novotel Orleans Charbonniere
Best prices for: 1 room 1 guest
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A recent review
3 of 5 stars Reviewed November 27, 2014
duffer432014
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223 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 27, 2014

We stayed for 5 nights as part of a group visiting some of the Loire Châteaux's. First impressions not good, 70s concrete building near a small industrial estate. The carpets on the ground and first floors were very worn. Our room was a good size but had little cupboard or hanging space, the bathroom had an unusual bath/shower cabinet arrangement... More 

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NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Dear Duffer 432014, Thank you for your comment further to your stay in our hotel,and particularly concerning our staff and restaurant. I take note of your felt concerning the state of our rooms. Dear guest,just know that we commit a program of renovation (of the hall, the bar,carpets, rooms and bathrooms ) around the month of february 2015. I hope... More 

Travelers are raving about these Saint-Jean-de-Braye hotels

Perth, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 11, 2014

Stayed at this Hotel on 2 different nights on a coach tour of France.....it was a set meal on both occasions and was very good, the breakfast had a good selection of hot and cold food and plenty of it. The hotel was warm and comfortable and most of the staff spoke english and were helpful. If staying ask for... More 

Was this review helpful? Yes
NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Dear IOMCATS, I thank you for having shared your felt concerning your stay in our hotel. I notice that your stay in our establishment passed well and it is true that our new bedding is very comfortable and a copious breakfast is ideal to begin well the day. I hope that we shall have the pleasure to welcome you again... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 2, 2014

In October 2014 we stayed in this hotel where friendly, efficient reception staff made us feel welcome. The bed and pillows were very comfortable. It was good to eat in the hotel restaurant and we enjoyed our meals. I particularly enjoyed the breakfast tea as there was a wide selection of teas served in teapots. The reception area was pleasant... More 

Was this review helpful? Yes
NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Hello Miss Kate, We are more than satisfied to receive such comments which can just encourage our Novotel Charbonnière Team to continue improving our guest service. Thanks a lot,hoping to see you again soonly. Nacer El haddadi More 

Moreton-in-Marsh, United Kingdom
Top Contributor
182 reviews 182 reviews
33 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed September 25, 2014

Not in a scenic location - it is in an industrial region - but comfy enough. Large reception area with little bar and breakfast room / restaurant. Pool to rear of restaurant together with outdoor seating area. Lifts and stairs to all floors. Staff all seem friendly and helpful. Good buffet style breakfast - loved the green and mint tea... More 

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NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Hello Miss Tosca1962, We are pleased to see that you have globally spent a confortable stay in our hotel,in spite of some inconveniences of the room,like the view for example.It is right that we welcome also at that time some businessmen and conferences,but you could be sure that we try hard to do our best to satisfy all our guests.This... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

Not far from the motorway, we arrived late at night to a warm welcome from friendly staff. We had an excellent late night snack, were able to walk our travel weary dog in the immediate grounds (free parking) and then went to a very clean and comfortable room. Good night's sleep and up to a wonderful spread for breakfast. Good... More 

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NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Miss Corinne, You see us delighted to see that you appreciated and took advantage of our services, and you could be sure that we shall continue to do our best to welcome you next time. Kind regards More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 26, 2014

This was our second Novotel of the holiday and the comments regarding the breakfast buffet are exactly the same as the review of the Novotel in Maffliers, France. In other words - excellent. Our room was better and bigger than the one in Maffliers and very comfortable. We did not eat in the A la Carte restaurant as there was... More 

Was this review helpful? Yes
NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Miss Marion, Thank you of the time which you took to express your opinion on Tripadvisor to communicate us your good impressions, which I announced to my collaborators so that they are aware that their daily efforts contribute to answer to your satisfaction and to your expectations. Testimonies warm as yours are our most beautiful reward, and once again thank... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 19, 2014

Reception area was pleasant with a bar, chess board and xbox 360 for the kids to play on, only one controller though. Beer and soft drinks almost Paris prices, pool area ok with a sun terrace. Room unbearably hot with road noise as we were at the front on the building, TV didn't work. Toilet a bit smelly with interesting... More 

Was this review helpful? Yes 1
NOVOTELSJDB, Responsable réception at Novotel Orleans Charbonniere, responded to this review

Hello, You kept a reserved memory of your stay within our hotel, underlining certain inconveniences at the level of the service which was delivered to you. I am personally sorry about it and ask you to accept my excuses. I attach a lot of importance for the fact of correcting our errors, reason why your remarks have been well transmitted... More 

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