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84 rue de Hegenheim | Hagenthal le Bas, 68220 Hagenthal-le-Bas, France
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121 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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English first
Edmonton, Canada
Top Contributor
82 reviews 82 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed June 11, 2014 via mobile

My wife and I booked this place on the fly , as we are touring Europe and don't know where we want to go next . We , like many other travellers , rely on sites like Tripadvisor , to decide on places to stay . The big issue here is their internet Wifi sucked big time , we could... More

Was this review helpful? Yes
Monique K, Gérant at Jenny, responded to this review

Dear Madam, Dear Sir, We are very sorry about the wifi wich did not work properly for a few days ! This problem belongs to the french Orange telecom who worked in the hole area this week! These few words to apologies and to wish you a good trip back to Canada Best regards More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 19, 2014

I have been twice to Jenny, the area is very beautiful and the hotel is welcoming, quite an old establishment with nice rooms, very good resturant, friendly staff (and few nice dogs), the area is very close to Basel and Swiss Border, MLH airport etc. nice Alsace & Swiss cuisine resturants around altogether a very nice experience...

Was this review helpful? Yes
Monique K, Propriétaire at Jenny, responded to this review

All the staff and myself would like to thank you for the nice words of encouragement... Kind regards More

Geneva, Switzerland
Top Contributor
158 reviews 158 reviews
116 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed April 21, 2014

Not a bad address in the immediate vicinity of Basel and if you want to escape the Swiss prices, although a car is almost required as the hotel is in a very small village, 15 minutes drive from Basle but nevertheless in the middle of nowhere! Our room was large enough, a bit on the cheap side, but clean, luminous,... More

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Ottawa, Canada
1 review
5 of 5 stars Reviewed January 3, 2014

We travelled for 2 months last summer and it is time to write a review because we still reminisce about our overnight at the Hotel Jenny. We needed an overnight stay between flights. It was the last night of a long trip, and we wanted something a bit more homey than an airport hotel. Every aspect of the stay was... More

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Senior Contributor
32 reviews 32 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 19, 2013

Oh dear. Nice place with helpful staff. Room was ok, perhaps better than most but why, oh why, do French businesses try to rip off their clients. Room price was 95E on check-in, 118E on check-out. My French is fluent so it was sorted quickly but what a shame that they tried. My advice would be to stay in CH... More

Was this review helpful? Yes
Monique K, Propriétaire at Jenny, responded to this review

We wish you a happy new Year ! We tried to find out to whom we did this!! And we did not find! Because it is not the way WE treat our guests... Maybe you booked for 1 pers. on a booking website and you were 2 pers?!! Best regards ... More

Fribourg, Switzerland
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed October 27, 2013

I stayed in this Hotel with my family for 1 night. Check in and Check out was very quick. Lady at reception was very friendly and nice. Room was spacious and clean. There was Free Wifi in the room but you have to ask for the code at reception. Breakfast was also very nice but with limited choice. Overall we... More

Was this review helpful? Yes 5
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 21, 2013

There are things that are very good about this hotel - the pool was lovely and the grounds looked great. We had a large family room with with in effect 2 doubles and a single. However, after reading all the very positive reviews here, our own experience was a slight let down. We were driving from Italy and come through... More

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Monique K, Propriétaire at Jenny, responded to this review

Dear Guest, I am very sorry about all these, i just tried to be helpfull in finding a restaurant. For the "closed" door, chek in is after 02.00PM & there is a presence at reception the whole day, as we live in the hotel and there is a door bell! Best regards More

Brussels, Belgium
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2013

Family (2 adults, 2 young kids, and one infant) decided to do a long weekend visiting Basel from Brussels, and found this hotel through a large booking website. A little nervous about being out of town, but it turned out great. Although we arrived very early morning (8am), the hotel OWNER herself came out and picked us up from the... More

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Harrogate, United Kingdom
Top Contributor
92 reviews 92 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 9, 2013

Stayed here with 30 of my colleagues whilst travelling to Switzerland. Staff really polite and helpful. Good sized rooms with some nice views from the rooms. Would I stay here again, Yes maybe longer while we tour the area. One thing to watch out for in the morning are the tolling bells - so when you retire for the night... More

Was this review helpful? Yes 1
Vreeland, The Netherlands
1 review
4 of 5 stars Reviewed August 22, 2013

Booked the hotel through booking site. Expectations neutral on arrival. Good, spacious and tidy rooms with excellent matrasses. Diner exceeded our expectations. Nice service, really good en food prepared with attention and delicious ingredients. Compliments to the chef. Noticed that a lot of locals came there to eat, although the hotel targets at conference participants of Basel and transit passengers... More

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Additional Information about Jenny

Address: 84 rue de Hegenheim | Hagenthal le Bas, 68220 Hagenthal-le-Bas, France
Phone Number:
Location: France > Alsace > Haut-Rhin > Hagenthal-le-Bas
Price Range (Based on Average Rates): $$
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48 photos of this hotel

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View from room (5)
Room/suite (4)
Bathroom (4)
Hotel & grounds (4)
Pool/beach area (1)
Other (4)

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All management photos (27)
Hotel & grounds (1)
View from room (2)
Pool/beach area (2)
Dining (1)
Room/suite (2)
Other (19)


Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Official Description (provided by the hotel)
Near Basel fair & center (15mn), swiss border and public transports,our family hotel with a french cuisine,indoor pool and sauna,is situated in France and provides calm rooms to the garden side, a nice breakfast buffet and a warm welcome. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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