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The Cottage in the Wood

Certificate of Excellence
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Holywell Road, Malvern Wells, Great Malvern WR14 4LG, England
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616 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (616)
  • Mar-May only
    (166)
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    (170)
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    (144)
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    (136)
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Newbury, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We decided to break the long journey from Newbury to Black Rock sands (North Wales) in the Malverns. One of our better decisions was to stay at the Cottage in the Wood. - A warm and courteous welcome awaited from a friendly, helpful, family team who deliver 1st class advice and service. Pre - dinner drinks enjoyed in the garden... More 

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York, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Really can't fault this hotel. It is in a beautiful location, high up in the Malvern Hills with extensive views to the east. It is elegant and classy and we expected the staff to be a bit cold, but no - the staff made the experience; they were warm, friendly and very helpful. Our room didn't have a view, but... More 

Was this review helpful? Yes
Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Thank you so much for posting this very positive review! It is so rewarding to hear that you enjoyed the experience so much. I will pass on your comments to the team who, as you say, make the hotel what it is. They will be delighted. We hope the weather was kind to you, but as you say, we are... More 

England
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago

I spoke to the hotel about rooms with a view before making a booking...I found that I could book the room much cheaper and so took that advantage...however when we got in the room we found that we had a great view of a stone wall through one windown and a small car park in the other...when I complained the... More 

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Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Thanks for your feedback following your stay last weekend. We are sorry to hear that you were disappointed with your room's view. You mentioned on arrival that you had enquired about any front facing rooms available over the phone beforehand and we quoted our "superior" room rates to you. However, you then booked via a travel agent on line and... More 

Solihull
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A family, actively, run hotel with all the rooms different but comfortable. If you are looking for corporate rooms, all the same, go somewhere else. The lounge is comfortable, the restaurant nice (views superb) and the food very good. We stayed in the main hotel so I can't comment on the Pinnacle. Lovely relaxing break, few rules but no mobile... More 

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Pattinfamily, Owner at The Cottage in the Wood, responded to this review

How good top read that you know our mission to to provide a bit of a haven from the hurly burly of life, way up here in the Malvern Hills. Delighted also that you commented on the fact that we are the antithesis of a corporate hotel. Corporate over my dead body! Thank you for your review. Hope to see... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I booked The Cottage in the Wood as a birthday treat for my husband and splashed out on an upgraded room at £140 for B & B. the room was perfectly nice - indeed the view was spectacular - but I certainly didn't feel it offered value for money at £140 or a sufficiently high enough level of service -... More 

Was this review helpful? Yes 1
Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Thank you for taking the time to write your review. We are sorry that you were disappointed with certain aspects of your stay. However,we are delighted that you enjoyed the food and beautiful views, especially for your special celebration. A quiet night in our restauarant of course affects the ambience but the service should have been warm and welcoming whilst... More 

Shrewsbury, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location, amazing views, delicious food and lovely, helpful staff! You can't go wrong by staying and eating here. They even gave us a surprise birthday and anniversary card - how sweet was that?! The walk up the hill is well worth the effort for the spectacular views. Evening meal was great and they did the best ever breakfast too... More 

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Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Thank you for your kind words. It's very cheering because I and the team - who are indispensable - try to provide the things you report. It's a real escape from whatever pressures you are under and you can return refreshed. We'd love to see you again when our turn on the "return" list comes around. John More 

Leamington Spa, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for a weekend break 29th-31st May 2015 with my husband. Communication with hotel prior to arrival was efficient and friendly. Upon arrival we were greated with a smile and a warm welcome. Our room (33) was in The Pinnacles building. We had asked for a room with a view and wow what a view it was. We were on... More 

Was this review helpful? Yes
Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Yes, my team are great. in fact, we had a VERY late Christmas party last night (2nd June) or we could call it an early bash! and I was saying to the team that they are the best team we've had in 28 years. Quite a few of them have left us for various reasons but then returned to the... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed her one night to attend a party nearby and had a very pleasant experience. very comfortable facilities. Room was light and airy. The views were great, the bed was very comfortable. Had a very good night's sleep (was hard to get up for breakfast after our late night out but it was worth getting up) Very nice abundant and... More 

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Pattinfamily, Owner at The Cottage in the Wood, responded to this review

No, not trendy! But we aim to be comfortable and relaxing in a traditional way. Very pleased to read you enjoyed your stay - and well enough to contemplate a return for a break rather than as an overnight to attend a party. Thank you for posting a review. John More 

Altrincham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Set on the edge of the Malvern Hills with wonderful views over the surrounding countryside. Well appointed hotel with extremely helpful staff. The menu offers plenty of fine food accompanied by an extensive wine list. The best hotel for staying in the Malvern area. After trying various other hotels previously, we now would not stay anywhere else. Ideal for visiting... More 

Was this review helpful? Yes
Pattinfamily, Owner at The Cottage in the Wood, responded to this review

Thank you so much for your kind remarks. Delighted to hear we are your default hotel of choice in the area. We are handy for events at The Three Counties Showground because, as you know, it lies below us. Also pleased to read you enjoy the food (my son Dominic) and the wine (me!). Hope to see you next May.... More 

Usk, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 17, 2015

Relaxed and friendly hotel with excellent views! Binoculars provided in each room which is a thoughtful touch. The room was clean with everything you need to make your stay comfortable. The staff are friendly and attentive they couldn't have made me feel more welcome. The evening meal was excellent as was the breakfast. I recommend this hotel wholeheartedly.

Was this review helpful? Yes
Pattinfamily, Owner at The Cottage in the Wood, responded to this review

It was great to read how you had enjoyed your stay. That's what we are here for. I was also delighted to read you enjoyed the food, views and room. "Haste ye back". Many thanks for posting a review. John More 

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