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The Cottage in the Wood

Certificate of Excellence
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Holywell Road, Malvern Wells, Great Malvern WR14 4LG, England
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August Celebration!
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1 room 1 guest
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652 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (652)
  • Mar-May only
    (166)
  • Jun-Aug only
    (206)
  • Sep-Nov only
    (144)
  • Dec-Feb only
    (136)
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at the hotel on August 29/30 and enjoyed it tremendously. A "re-visit' for us and standards remain consistently wonderful - both the rooms and meals. Our room in The Pinnacles was very spacious and enjoyed wonderful peaceful views across the Worcestershire countryside towards the Vale of Evesham. But dinner was the "tops" - a delicious meal for both... More 

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Oxford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Well a mixed experience. Location view as described is stunning - but the hotel needs to match in all aspects. Room 12 was rather gloomy owing to the fact that it looks onto rock and also fire escape, and also situated over the kitchen so very hot/ stuffy (although an air conditioning unit was efficient in resolving this) room is... More 

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TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thanks for posting us this review. We are glad that you enjoyed certain aspects of your stay. The bedroom that you stayed in is our lowest priced room and situated at the back of the hotel. We were completetly full as it is was bank holiday weekend and could not upgrade you to a front facing room as we always... More 

Solihull, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for one night for my birthday treat after having visited here a few years ago having visited for a Sunday lunch. We found out before we arrived that it had recently been taken over which did make us wonder if we'd done the right thing. We had. The staff were very friendly, our room (room 1) was... More 

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TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thank you for this review. It is great to hear that you have returned after a couple of years. We have the same team looking after you as before despite the change of ownership. We are delighted that you enjoyed the food, service and ambience so much. We hope to welcome you again soon! Best wishes. Maria More 

Cheltenham
Level Contributor
83 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed one night and booked via the website on the day. We stayed in room 28 which was a ground floor room in the Pinnicles a separate house from the main hotel. We had a very welcoming check in and made to feel welcome. We did have to walk outside to get to our rooms which would have been... More 

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TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Hello and thanks for the great review! We are so pleased that you enjoyed your stay and were warmly welcomed. It's a shame the good old British weather misbehaved itself in August, but that is exactly why we provide golf umbrellas in each building ready for any shower or huge downpour as you encountered! We look forward to seeing you... More 

Stafford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wow! brilliant views across the countryside and just a step out the back gate onto the Malvern Hills. Our room was very large, comfortable, clean and very well appointed. But as our room (41) was on the 3rd floor of the Pinnacle's, the sloping ceilings were occasionally forgotten - ouch! However, a brilliant restaurant and a cellar to die for,... More 

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TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Hello and thanks for the lovely review! We are delighted that your special ruby anniversay celebrations were enjoyed by you and your family. The team really enjoy what they do and it clearly shows. Having such postive feedback gives us all "a spring in our step" and is much appreciated. Thank you . Maria More 

Portsmouth, United Kingdom
Level Contributor
66 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a night here last weekend. The reception were friendly and helpful. However, on entering the room, there was a strong damp smell. The room itself was reasonably sized and had a view over the valley. The bathroom could have been cleaner - cob web next to the door. But, we should have invesitgated the damp smell as when... More 

Was this review helpful? Yes 2
TheCottageTeam, operations director at The Cottage in the Wood, responded to this review

Thank you for your review. We are very sorry that you encountered such a problem and that your sleep was disturbed. We are investigating the cause and have had no other adverse feedback since your stay and the checks we made. We hope this will not dter you from coming again as I know you found our team friendly and... More 

Welwyn, United Kingdom
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This location proved idea for a group playing golf locally. The staff were extremely friendly and hospitable and the accommodation perfect for 12 males. The rooms were clean and comfortable, an excellent shower with a great breakfast and a delightful bar in the evening. The only downside was no draught beer but that was minor in the grand scheme of... More 

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TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thanks very much for your review! Glad to hear that you and your friends enjoyed your stay with us while playing golf neaby. You were all a pleasure to look after and one of your friends sent us an e-mail to say thank you for looking after you all, which was much appreciated by the team. Kind regards and thanks... More 

Bristol
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
1 of 5 stars Reviewed 1 week ago

Our first impressions of the room on arrival were that it was grubby, especially the chair arms which were very dirty. The worst was yet to come. When we were ready to retire to bed I pulled the bedspread down to reveal a horrible old blanket that was covered in dog hairs! We tried to contact reception twice but there... More 

Was this review helpful? Yes 1
TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thank you for your review. We are extremely sorry for your unhappy experience. As discussed, we rectified the problems the following morning but of course it was too late to make your stay as enjoyable as it should have been. It is unacceptable and should not have happened. I know my colleague refunded the whole amount to apologise for the... More 

Liverpool, United Kingdom
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a difficult one for me, Yes I enjoyed my stay I had always wanted to stay at this hotel, the reviews were by and large wonderful. My bedroom (number Three) was a very ordinary room with a "difficult shower" no bath robes and little in the way of a view.The bed had good linen and was very comfortable... More 

Was this review helpful? Yes
TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thanks for posting us such a detailed review. We are glad that you enjoyed the standard of bed linen and the wonderful views across the Severn Valley. However, we are really sorry that guest dogs marred your stay. We do allow pets in The Pinnacles (ground floor only) and all dogs must be kept on leads in the hotel grounds... More 

Woodbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Amazing views over Worcestershire countryside. High standard ensuite room. Excellent service and food, good location for touring Elgar country and cathedrals. Very friendly staff and excellent service.

Was this review helpful? Yes 1
TheCottageTeam, Operations director at The Cottage in the Wood, responded to this review

Thanks for your review! We are really pleased that you enjoyed the bedroom, views and food during your stay. Malvern is a fantastic touring base with three cathedral cities within 18 miles, The Cotswolds almost on our doorstep and the Elgar connections locally which are all great reasons to visit. We hope to see you again one day. Best wishes. More 

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