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Arden Hotel & Leisure Club

3.0 of 5 Coventry Road, Bickenhill, Solihull B92 0EH, England
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Arden Hotel & Leisure Club
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Arden Hotel & Leisure Club
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514 reviews from our community

Traveler rating
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    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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UK
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you are visiting the NEC or flying from Birmingham or just visiting the city of Birmingham this hotel is well located. It's a 10 min walk from Birmingham International Railway station which itself is linked by a walkway to the NEC and 1 stop from B'ham New St station. The hotel feels quite spacious, the standard rooms are an... More

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Bridgend, United Kingdom
Top Contributor
120 reviews 120 reviews
12 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is just 5 mins off the M42, J6 with fairly good access & parking. Clean & tidy with close proximity to NEC; LG Arena & B'ham Airport. Prices are reasonable & it was much improved from a visit 2 years ago. Booked to stay again.

Was this review helpful? Yes
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear David B, Thank you for your lovely comments, and I am pleased to hear that you have re-booked to come back to us again in the near future. I look forward to welcoming you back. Kind regards, Michael Simpson More

Whaley Bridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for a Saturday night as we were going to the NEC to watch a gig. Picked it because of its location and for that I would give it 5 out of 5. Its a good 20 minute walk to the Arena itself which is fab and the hotel has free parking. Our room was a good size, very... More

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Dawnique, Thank you for your feedback on your stay with us for your event at LG Arena. I am sorry to learn of the catalogue of issues you had during your stay. We have a duty manager onsite 24 hours a day to ensure your needs are met, and that we can ensure we can meet all your needs... More

Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for a night on business. The hotel needs a big refurb and is total 1990 decor. Things are looking worn and tired. My room carpet was pretty horrible with stains and bathroom sealant looked yuck. A real shame as great location, and nice staff. Looks better in pictures than it is.

Was this review helpful? Yes 2
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Ross M, Thank you for contacting me with regards to your stay at the hotel. I appreciate you taking the time to feedback to me on the dated décor in the hotel. I can confirm that both the bar and restaurant were refurbished in 2014 and 50% of our bedroom stock have also been refreshed. We continually review our... More

Llanon, Null, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

good hotel with a good parking deal when you are flying from Birmingham. A plentiful well cooked breakfast, and a lovely bar meal in the evening. Will defo use again. The only criticism was that the room was very hot, but that was our only beef. Lovely comfy beds, so a really good nights sleep that does not usually come... More

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Janette M, Thank you for contacting me with regards to your stay with us. I am really pleased you had a lovely stay with us and I look forward to welcoming you back for the next time you fly from Birmingham. Kind regards, Michael Simpson More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I'm writing this at 03:30 in the morning as a problem with what I'm assuming is the heating pipework in my room (289) is resulting in a loud audible crack emmiting every 15 secs or so. No other rooms available, no manager available and a series of meetings tomorrow! I have no doubt the management must be aware if this... More

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Tigershank757, Thank you for contacting us with regards to your complaint, our nights team alerted the morning team to the issues you encountered during the night. I would like to offer my sincerest apologies for the issues you encountered, the hotel was indeed full that evening and therefore moving your accommodation was not an option the team were able... More

Wales
Contributor
12 reviews 12 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Like many guests i stayed as a base for he NEC. Prices compared to other surrounding hotels are reasonable. Staff were friendly enough, room was comfortable and quiet but dated. Leisure facilities are fine and gym big enough for a decent workout. Breakfast was ok - nothing to shout about but enough options. Overall a safe choice but no wow... More

Was this review helpful? Yes
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear LukeMogDav, Thank you for your feedback and your review. I hope to welcome you back to us again for your next visit to the area. Kind regards, Michael Simpson More

Milton Keynes, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose here as been before as my Husband travels on business, so stay here the night before his flight. We now have a dog and surprisingly the Arden said that they allow dogs which was great and it was £10.00. We went into the bar and the dog curled up on the floor under out table and went to... More

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Karen164, Thank you for your review of your stay with us. I am really sorry to hear of the issues you had with your dog in the lounge area during your stay at the hotel. We are a 'pet-friendly' hotel, and as you mentioned we charge £10.00 per pet, per night. We allow dogs in the rooms and in... More

wales
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very dated and requires a good refurbishment , the furniture on the landings were quite dirty.. The food was not the best and the fresh fruit at breakfast was just cut up with the skin left on which I feel is unacceptable. The rooms were ok but again required decoration. Tea and coffee was supplied such a shame that housekeeping... More

Was this review helpful? Yes 2
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear b2jill, Thank you for taking the time to feedback to me and I apologise that we have not met your expectations. A lot of the issues you have raised have been concerning our Housekeeping service, which has concerned me. I will address this with my Executive Housekeeper and ensure that re-training is done on your rooms. Each of our... More

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is very dated. The carpets in the bedrooms are filthy, toilet not fixed to the floor, really not pleasant. The breakfast looked like it had been out for hours with rock hard fried eggs, burnt potatoe cakes and so on, the service was perfectly acceptable . It looks like it could be nice from outside a real shame... More

Was this review helpful? Yes 2
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Goldie G, Thank you for your feedback on your stay. Our carpets are cleaned at regular intervals, and I have asked our Housekeeping Manager to identify your room and we ensure this is deep cleaned and we have also asked the team to check the toilets in the bedrooms to ensure that no other guests have an issue with... More

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Additional Information about Arden Hotel & Leisure Club

Address: Coventry Road, Bickenhill, Solihull B92 0EH, England
Location: United Kingdom > England > West Midlands > Solihull > Bickenhill
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
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Also Known As:
Arden Hotel And Leisure
Arden Hotel & Leisure Club Bickenhill, UK - Solihull

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