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Arden Hotel & Leisure Club

Hotel website
Coventry Road, Bickenhill, Solihull B92 0EH, England
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Arden Hotel & Leisure Club
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Arden Hotel & Leisure Club
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706 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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  • Any
English first
  • All months
    (706)
  • Mar-May only
    (223)
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    (176)
  • Sep-Nov only
    (179)
  • Dec-Feb only
    (128)
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Cardiff, Wales
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed yesterday NEW

Starting with the positives, the hotel was spacious and conveniently situated for Birmingham airport. The staff were really nice and the restaurant / food was exceptional. On the negative side, the slamming of the doors nearly made me jump out of my skin more than once when dosing off or watching TV. They are brutally powerful. As someone who considers... More 

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Glasgow, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stopped here to break up a journey from the south coast to Scotland. We just wanted a place to sleep. Our only requirement was a bed we could sleep in. This hotel did not provide that. Travelling with a two year old we did not want to move him so we were stuck three of us I a small... More 

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MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear D_Baird78, I am very sorry to hear that you had such a bad stay with us at Arden Hotel when passing through the Birmingham area. We have replaced over 100 mattresses in the last 12 months with new King size mattresses to ensure we are offering our guests the best possible sleep experience and therefore I am very disappointed... More 

Travelers are raving about these Bickenhill hotels

Penzance
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed at the Arden on Saturday July 18 for Neil ?Diamond concert next door at the NEC. A fab hotel. All aspects of our stay were superb. Will definitely be returning.perfect location for the concert, ideally placed off motorway and pleasingly quiet.

Was this review helpful? Yes
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear judes1961, Thank you for such a lovely review on your stay with us at Arden Hotel NEC. I am pleased to see that you have had such a lovely stay with us. I look forward to welcoming you back to us again for the next event you attend at the Genting Arena. Kind regards, Michael Simpson More 

Sutton Coldfield, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Walking into reception at this hotel, seemed lovely, Young lad receptionist was very helpful and polite. Once we got into the room, it looked as if a dog had a good chew of a chair, and the chair leg, duvet was ripped on both sides and looked as if some one had a lie down on the bed then left.... More 

Was this review helpful? Yes
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Tracy P, Thank you for taking an opportunity to review us. I appreciate your feedback with regards to the décor of some of our bathrooms, we have been refurbishing our product over the last twelve months and have been identifying some key bathrooms and bedrooms that need improvement. The car park you were directed too was our overflow parking,... More 

Guildford
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel for well priced proximity to NEC/Genting arena and reception gave us a helpful map and directions- about 15 minutes easy walk. Reception were also helpful when I called to check booking and explained that the free car park at the front would be quite full but there was more space at the back (both correct). The... More 

Was this review helpful? Yes 1
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Travelfromhampshire, Thank you for taking an opportunity to review us. I appreciate your comments with regards to our décor, we have recently invested in refurbishing our public areas, Burgundy restaurant, Lounge & 50% of our bedrooms. We are continuing this investment this year with work being completed on further bedrooms, car park and some minor refurbishment around the hotel.... More 

Alton, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

For the money, this is a good hotel which is well placed and booked via Booking .com which offered a considerably lower rate than the hotel's their published ones. Bedroom was a reasonable size, clean with very good shower. Noise at a minimum, even when window ajar. Comfy bed too. Decor and general surroundings is dated but so what, given... More 

Was this review helpful? Yes
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Nelliebean2014, Thank you for a lovely review on your stay with us at Arden Hotel Birmingham NEC. I am pleased to see from your review that your room was to your liking, and you took advantage of our excellent value table d'hôte menu. My new Executive Head Chef, Gary Jones, has been with us for a couple of weeks... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

stayed here night before early flight with my family and must say it was very clean and had everything we needed. staff on reception were very helpful and rooms were spacious we definitely use this hotel again

Was this review helpful? Yes
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Karen D, Thank you for your lovely review, and I am pleased to see you enjoyed your stay with us at the hotel. I look forward to welcoming you back to us for your next flight from BHX. Kind regards, Michael Simpson More 

truro
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the arden hotel overnight as part of our weekend away tell see Neil diamond in concert, and to visit Stratford upon Avon, the hotel was clean and tidy, the breakfast was good with plenty of choice, the rooms were ok but could do with updating, and really need air conditioning,as the room was hot and stuffy, to... More 

Was this review helpful? Yes 1
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Julie860, Thank you for taking an opportunity to review us following your stay for Neil Diamond at Genting Arena. I appreciate your comments with regards to air conditioning, we have 30% of our bedrooms with an air cooling system, and these are available if requested in advance, or where possible on arrival. There should have been milk in the... More 

West Midlands
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We first went along to the Arden Hotel 2 years ago to meet Richard the event's Manager who also acts as a Wedding Manager/Arranger. Since that first meeting, we attended the hotel several times. The Wedding Package pricing for this hotel was less than half of some of the top enders, one of which accommodated 4 weddings simultaneously at the... More 

Was this review helpful? Yes 2
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear WestMiddo, I am really pleased to see that Richard and the team provided you with a day to remember! I will ensure your comments and feedback are passed onto all concerned for the day, including Trevor our pianist, and I thank you for endorsing us as a wedding venue in the West Midlands. We have been doing weddings at... More 

Bournemouth
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night to attend a concert at the Genting Arena, which was a 15-20 mainly level walk. Nice sized room, clean and comfortable. Pleasant staff. Nothing flash but perfectly acceptable and a great price. Would book again if going to another event :) Post code took us to the industrial estate behind the hotel and bit of a... More 

Was this review helpful? Yes
MichaelDSimpson, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear annereeves0, Thank you for taking the opportunity to review us. I am pleased you had a good stay with us at the hotel, and would like to extend my apologies for the issues you experienced with our postcode being an issue with locating us. This has been an ongoing issue for a long time, and we now try and... More 

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