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Arden Hotel & Leisure Club

3.0 of 5 Coventry Road, Bickenhill, Solihull B92 0EH, England
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Arden Hotel & Leisure Club
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Arden Hotel & Leisure Club
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574 reviews from our community

Traveler rating
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    165
    63
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Surrey
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars NEW

This is a good hotel if you are going tot he NEC as it has free parking and a short cut to the station which takes about 10 minutes walking at good pace to the station and then you can walk tot he NEC directly from there - it took me at least 10 minutes from the station to the... More 

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Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Myself and a group of friends booked this hotel for the weekend just passed (28th February) due to it's proximity to the NEC. On arrival, the hotel looks perfectly adequate from the outside, leading through to an impressive reception lobby. The reception area and the bar that we could see that it led through to, plus the smartly attired staff... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Sarah J, Thank you for taking an opportunity to provide a detailed breakdown of your stay experience with us. I am sorry to learn that you had delays at check in and that the rooms did not meet your satisfaction, we are working as a team at developing the product we offer based on analysis and feedback from our... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for its location and the ability to leave our car at the hotel while we went away. This hotel is a 5 minute taxi to the airport. The rooms are as you would expect for this price level - very clean and with all the services that you would need. Bonus was the restaurant which provided... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear RobAGolf, Thank you for your lovely review for your stay with us when you flew from Birmingham Airport. I look forward to welcoming you back to us again soon for your next flight. Kind regards, Michael Simpson More 

Coventry, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed for one night for a concert at the LG arena. Ideally placed but the general feeling at the hotel is lack lustre. Communal areas are ok but our King room was as we found out rather sad.....stained carpets, broken mirror, mildew in the seals in the bathroom. Room was at the rear overlooking bins and noisy from air con.... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear JimM, Thank you for taking the opportunity to review us, I am sorry to learn that you didn't have the best of stay experiences with us. I will address your comments with regards to the standard of your room with my housekeeping manager. We have a vigorous room audit process underway to improve the standard of accommodation within the... More 

Saxmundham, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was booked into this hotel on business and was firstly surprised at the size. I was booked in quickly but never managed to establish if I could charge things to my room before the receptionist was on to the guest. The room was on the small size but evidently could do with some refurbishment and areas of the last... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear RichardO, Thank you for taking the time to review us on Tripadvisor, and I am sorry to hear in some of your expectations of your stay. I am sorry if there was remnants of the refurbishment in your accommodation, I will raise this with my housekeeping manager to ensure this is addressed with the team so we can ensure... More 

Isle of Man, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideally placed for NEC, airport and Birmingham International railway station. Rooms are comfortable with ensuite facilities. When checking in everyone is given a complimentary bath set, very useful when traveling. Great self service breakfasts, sausages to die for. Good restaurant and bar meals served as well. At the end of the day you can use facilities of... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear barrule24, Thank you for taking the opportunity to review us on Tripadvisor, I am really pleased that you had a great stay with us. I appreciate your lovely comments with regards to the staff and facilities at the hotel, and I look forward to welcoming you back to us again in the future. Kind regards, Michael Simpson More 

Llandudno, United Kingdom
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 1 night on 21st Feb. Booked through hotwire as a lot cheaper than hotel direct. check in staff very helpful and friendly as we had a minor discrepancy with the booking in that we were allocated a twin room instead of double with a cot for our young baby but that was quickly rectified as hotel was... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear BecGav, Thank you for your lovely feedback on the hotel, and I apologise for the issue you originally had with your room allocation, although I am pleased we rectified this to your satisfaction. I am pleased you managed to find a good deal for your stay with us. Our team at the hotel will price match any deals that... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The best thing about this hotel is the location. It's a 10 minute walk to the NEC. Stayed here twice now. Yes the rooms are a bit dated, but clean, comfy and have a big desk to work from. Wifi is free and a reasonable speed. The food in the newly refurbished restaurant is impressive. The choice is good, and... More 

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Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear HarryHill14, Thank you for your lovely review, I am really pleased to see you enjoyed your stay with us here at Arden Hotel, Solihull. I will pass your comments onto Michael on reception, and I look forward to welcoming you back to us for your next event at the NEC or next flight from Birmingham Airport. Kind regards, Michael... More 

Gloucester
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed here last night after a great day at the NEC. Found the staff really helpfull and courteous Used the gym and spa facilities and found them to be good, the water temperature in the pool was nice and warm the jacuzzi and hot tub lovely. Also used the gym equipment and although dated worked well. We decided to stay... More 

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear RogueTrooper143, Thank you for choosing Arden Hotel, Solihull for your stay in the Birmingham Airport/NEC area. I am really pleased you had a fantastic stay with us, and I appreciate your lovely comments with regards to my staff team at the hotel. I look forward to welcoming you back for your next event at Birmingham NEC. More 

Bridgend
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Just stayed here last night. Have stayed here before and this trip reminded me why I said I wouldn't use it again. Damn my poor memory! Why the review? 1. Gym looks very tired. Not convinced the machines actually all worked and were very 'creaky' so not well serviced. 2. Asked for poached eggs at breakfast. Seemed to wait an... More 

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel & Leisure Club, responded to this review

Dear Heardle Thank you for reviewing us on your recent stay, I apologise if your stay was not to your satisfaction. Our gym equipment is serviced regularly however we are planning a full refurbishment for this year. We regularly review our breakfast offering and can assure you that we use local fresh meat which is at a high standard. Although... More 

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Additional Information about Arden Hotel & Leisure Club

Address: Coventry Road, Bickenhill, Solihull B92 0EH, England
Phone Number:
Location: United Kingdom > England > West Midlands > Solihull > Bickenhill
Price Range (Based on Average Rates): $
Hotel Class:3 star — Arden Hotel & Leisure Club 3*
Number of rooms: 216
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Also Known As:
Arden Hotel And Leisure
Arden Hotel & Leisure Club Bickenhill, UK - Solihull

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