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Arden Hotel Birmingham NEC / Airport

3.0 of 5
Coventry Road, Bickenhill, Solihull B92 0EH, England
Hotel amenities
Arden Hotel Birmingham NEC / Airport
Ranked #1 of 1 hotels in Bickenhill
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263 reviews from our community

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Traveler rating
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Date Rating
selston
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed May 21, 2013 NEW

Stopped for a night before catching a flight from Brum Airport. Paid 55 quid and got free parking for 10 days. Room good and clean, bar food good and well priced - even a decent pint(s) of beer. Very Happy :)

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Cheltenham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 20, 2013 NEW

Stayed here for two nights as was flying to Ireland. Very Very poor. bed was very uncomfortable and wall paper hanging off in 7 places. For the price per room and no food included in this, it was very bad. Staff not sure what they are doing. Very confusing.

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear Linda S, I am sorry to hear that we didn't meet your expectations. Whilst I appreciate your feedback, based on your comments, to help us improve our service, please could you contact me with regards to your stay, so I can gain some specific information on your stay, as your comments are reasonably generalised. Thanks in advance. Kind regards,... More

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4 of 5 stars Reviewed May 19, 2013 NEW

I stayed at this hotel for one night for a show I was visiting at the NEC. I had trouble finding it first of all from exiting the motorway as it was on the opposite side to the side I needed! The very short slip road to the hotel appears very quickly from nowhere so drive slowly and keep left!... More

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear Michelle C, Thanks for your review Michelle! I am glad you enjoyed your stay with us, and look forward to welcoming you back to us soon. Kind regards, Michael Simpson More

Penarth
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

This Hotel really is nothing special, bland, vanilla and boring - but on the up side, clean and tidy. Friendly staff were quite helpful. The gym is a little limp so not one for serious fitness fanatics, but again just fine for the middle of the road type. There is nothing to complain about particularly, it is too plain to... More

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Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear Howard B, Thanks for your review! I am sorry we didn't meet your requirements, we aim to offer a high level of customer service and product to all our customers. We have recently completed a review of our breakfast offering and therefore I apologise if we didn't meet your requirements. The fruit salad is refreshed daily, and therefore you... More

Brest, France
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed May 18, 2013 NEW

Stayed while on business at a trade show at the nec. Brilliant location and super close to the airport. But its a horrible place to stay. The beds are tiny and the mattress is the worse i have had in a long time. The carpet us pure stinky around the whole place. I am sorry i got my team boojef... More

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Whitley, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed May 17, 2013 NEW

Stayed here as we were attending a show at the NEC, which this is very handy for, we could even walk and leave the car at the hotel. The reception is very smart and the staff very friendly. The rooms are now starting to look tired and dated, this day and age we are all used to duvets, but here... More

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear tonyandmandy, Thanks for your feedback on us! We are in the process of changing our rooms over to duvets in the coming months, with 50% of our rooms already converted and more coming daily. As you may have read previously from my responses, we have identified some rooms in need of renovation and will be working on this over... More

North Yorkshire
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
155 helpful votes 155 helpful votes
3 of 5 stars Reviewed May 14, 2013

I really wanted to give this hotel a good review following all the previous positive reviews but unfortunately in some instances I was disappointed.We stayed for one night as we were going to a concert at the LG Arena. We normally stay at the Hilton Hotel but thought we would give the Arden a try. Firstly the staff on the... More

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Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear holidayfever, Thank you for your comments and feedback, I appreciate your positive comments with regards to our Reception team and will ensure this is communicated to the team and their manager. As you may have seen on my responses to previous reviews, we have a small quantity of bedrooms that are in need of renovation. These rooms are being... More

Detling, null, United Kingdom
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 13, 2013

I stayed at this hotel because the company that is unwise enough to employ me had organised a conference there. I checked in on 6th May, looking to enjoy a pleasant swim and an early night. However, the fitness centre had closed early because it was a Bank Holiday - which was quite disappointing. The room was OK, nothing special... More

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Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 21, 2013

Dear John W, Thank you for taking the time to review us on Tripadvisor and for your feedback. I appreciate your comments with regards to the mattress and the leisure club opening times. In order for me to investigate this further please let me know where you stayed and I can investigate these issues with regards to the mattress and... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013 via mobile

Stayed here for one night as I was going to see pink at the lg arena. But she cancelled. So had no choice of what to do so just stayed in the hotel. The reception staff and the bar staff was polite, friendly and happy to help. Went and used the lesiure club, sauna, steam room and jacuzzi and had... More

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 17, 2013

Dear RLD_x Thank you for your lovely review. I look forward to welcoming you back for the re-scheduled concert date in the near future. Kind regards, Michael Simpson More

Newport, United Kingdom
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 8, 2013

We stayed at the Arden Hotel on just one night, when seeing a show at the NEC. So easy to find,why dont some of the other hotels follow suit. Good reception....,a smile and hello,makes such a difference. Rooms.... clean,good size.would have been nice to have had a small fridge. Breakfast....really good,plenty of fresh food,of all kinds,staff yet again very helpful.... More

Was this review helpful? Yes 1
Michael S, General Manager at Arden Hotel Birmingham NEC / Airport, responded to this review
May 9, 2013

Dear Diane F, Thanks for your great feedback on your stay with us at Arden Hotel, Solihull. I am pleased we met your expectations, and will hand your feedback to the team. I look forward to welcoming you back to us in the near future for your next event at the NEC. Kind regards, Michael Simpson More

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Additional Information about Arden Hotel Birmingham NEC / Airport

Also Known As:
Arden Hotel And Leisure
Arden Hotel Birmingham NEC / Airport Bickenhill, UK - Solihull
Address: Coventry Road, Bickenhill, Solihull B92 0EH, England
Region: United Kingdom > England > West Midlands > Solihull > Bickenhill
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Bickenhill
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Arden Hotel and Leisure Club is ideally located 2 mins off Junc 6 M42, 1/2m from the NEC, B'ham Airport & Railway Station. All 216 rooms are en-suite. 12 function rooms. Parking is free. Our ethos is to provide quality service at an affordable price. ... more   less 
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Arden Hotel Birmingham NEC / Airport
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