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All 2 Guisborough hotels

Good Night Inns Cross Keys Hotel

Middlesbrough Road | Upsall - Guisborough, Guisborough TS14 6RW, England
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Ranked #2 of 2 Hotels in Guisborough
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 11, 2014
Marshwiggle UK
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93 reviews from our community

Traveler rating
    32
    31
    20
    7
    3
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18
32
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This was Premier Inn when we stayed there for a week so maybe has been improved since. I am big fan of Premier Inns but this was poor by their standards. The whole place was tatty and overdue for update. It is right on a very busy, noisy dual carriageway. We ate there one night but that was enough. Service... More 

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Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Tonbon55 Thank for taking the time to provide us with your review regarding your recent experience at the Cross Keys. I would like to apologise that we failed to meet your expectations at the Cross Keys in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

UK
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2014

This hotel used to be a Premier Inn and some of the old branding is still evident. Check in was handled quickly and the reception staff are friendly and efficient. Rooms are typical Premier Inn style. Large and clean but are in need of a bit of attention in places. Shower was a bit weak and the sink was cracked... More 

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Whitby, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 30, 2014

We stopped off for lunch. I had a fish pie which was lovely & tasty. My husband enjoyed his meal too. We had a 'voucher' which made it a very good deal. All the staff were very Pleasanton& I would quite happily return!

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Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Patricia C Thank you for providing us with your review I can confirm that I have passed on your comments about your visit to the management team and to the Area Manager of the Cross Keys who would like to thank you for your feedback and to let you know that they have taken your feedback on board and... More 

Berkshire
Contributor
17 reviews 17 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 26, 2014

Stayed here for 2 days and for a budget hotel I could not fault it . Rooms were very clean. Breakfast was very good.... Plenty of choice. The check in and out were so quick.... Larger hotel chains take note. I would certainly use this hotel again.

Review collected in partnership with premierinn.com

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Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear maxy46 Thank you for providing us with your review I can confirm that I have passed on your comments about your visit to the management team and to the Area Manager of the Cross Keys Hotel who would like to thank you for your feedback and to let you know that they have taken your feedback on board and... More 

Lowestoft, United Kingdom
1 review
5 of 5 stars Reviewed August 8, 2014

Lovely place to stay. Staff very friendly and welcoming. Food and service in restaurant was perfect. Would definitely go back.Yes you are by a main road but as soon as you enter hotel you can't hear anything.

Review collected in partnership with premierinn.com

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Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Rachjm Thank you for providing us with your review. I can confirm that I have passed on your kind comments to the management team and to the Area Manager of the Cross Keys who would like to thank you for your positive feedback. We hope to see you soon at the Cross Keys. Kind regards, Guest Services More 

Luton, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 28, 2014

Just stayed the one night on the way home from Scotland and wanted to explore the N Yorks Moor. This is a small Premier Inn and as others have pointed out, it is on a busy main road. They called me a few days in advance to 'confirm the booking' and told me the hotel was on a main road.... More 

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Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2014

Room required a repairs, hotel right beside a busy road and very loud in rooms overlooking road. Room very hot during the night, unable to open window due to noise. Staff not very helpful or friendly.

Review collected in partnership with premierinn.com

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WhitbreadHotels, Online Customer Service at Good Night Inns Cross Keys Hotel, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More 

Ashford, United Kingdom
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 14, 2014

Stayed at this Premier Inn for five nights and was made very welcome and had a most enjoyable stay. The staff were all very friendly and helpful and the hotel was very comfortable in all areas. The restaurant was very nice with friendly waiting and bar staff and the quality of the food was excellent. A very happy and enjoyable... More 

Review collected in partnership with premierinn.com

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Colchester UK
Top Contributor
82 reviews 82 reviews
49 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed July 10, 2014

We stayed here for two nights as part of a long weekend to the North Yorks National Park and coast. As mentioned by other reviewers, the inn is located next to the A171 dual carriageway, so we were relieved to find that we had a rear facing room, where we didn't need the triple glazing.. We did get disturbed on... More 

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Senior Contributor
33 reviews 33 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 7, 2014

Hotel us well place for visiting North Yorkshire moors & towns. Whitby not far away, is well worth a visit. Lots of small villages in the area are worth a visit. Countryside is beautiful. Visit was to see family, was nice to have a pleasant bar area to sit in and socialise!

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Additional Information about Good Night Inns Cross Keys Hotel

Address: Middlesbrough Road | Upsall - Guisborough, Guisborough TS14 6RW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Guisborough
Price Range (Based on Average Rates): $
Number of rooms: 20
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Also Known As:
Premier Inn Middlesborough South (Guisborough) Hotel Guisborough

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