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All 2 Guisborough hotels

Good Night Inns Cross Keys Hotel

3.0 of 5 Hotel   |   Middlesbrough Road | Upsall - Guisborough, Guisborough TS14 6RW, England
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Good Night Inns Cross Keys Hotel
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Ranked #2 of 2 Hotels in Guisborough
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
JessicaRitchie Redcar, United Kingdom
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96 reviews from our community

Traveler rating
    35
    31
    20
    7
    3
See reviews for
19
33
10
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Redcar, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed last night for new years eve and had a lovely room. Staff were really friendly and helpful. We ate from the New year's eve menu and the food was beautiful. Staff told us the bar/restaurant had been recently re decorated.....it all looked very clean and fresh, with lovely furniture. Overall a fantastic way to celebrate the new year....... More 

Was this review helpful? Yes 1
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear JessicaRitchie I would like to thank you for taking the time to contact us. We truly appreciate your kind words. I can assure you that your comments have been passed to the Pub Team and the Business Development Manager for the pub who also thank you for your comments. We do hope you enjoy your next experience with the... More 

Suffolk, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Booked an offer and rather last minute so my expectations were not high.Reception was not manned and this added to my unease.Room was on the first floor and i relaxed the moment i walked in Spacious in size with a large double bed tv wifi etc good heating and no road noise. Slept like a log on a very good... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear 3sinc3 I would like to thank you for taking the time to contact us. We truly appreciate your kind words. I can assure you that your comments have been passed to the Pub Team and the Business Development Manager for the pub who also thank you for your comments. We do hope you enjoy your next experience with the... More 

Rotherham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 20, 2014

We arrived to a friendly, efficient welcome. The room was spacious and clean with everything we needed .We loved the dining room. It was spacious, clean and beautifully decorated. Again the service was excellent, the meals was delicious. The staff were really accommodating as we only wanted starters with side dishes for the main meal and child sized full breakfasts.... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Chezz2014 Thank you for providing us with your review. I can confirm that I have passed on your kind comments to the management team and to the Area Manager of the Cross Keys who would like to thank you for your positive feedback. We hope to see you soon at the Cross Keys. Kind regards, Guest Services More 

Birmingham, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 13, 2014

This was Premier Inn when we stayed there for a week so maybe has been improved since. I am big fan of Premier Inns but this was poor by their standards. The whole place was tatty and overdue for update. It is right on a very busy, noisy dual carriageway. We ate there one night but that was enough. Service... More 

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Tonbon55 Thank for taking the time to provide us with your review regarding your recent experience at the Cross Keys. I would like to apologise that we failed to meet your expectations at the Cross Keys in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

UK
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 11, 2014

This hotel used to be a Premier Inn and some of the old branding is still evident. Check in was handled quickly and the reception staff are friendly and efficient. Rooms are typical Premier Inn style. Large and clean but are in need of a bit of attention in places. Shower was a bit weak and the sink was cracked... More 

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Whitby, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 30, 2014

We stopped off for lunch. I had a fish pie which was lovely & tasty. My husband enjoyed his meal too. We had a 'voucher' which made it a very good deal. All the staff were very Pleasanton& I would quite happily return!

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Patricia C Thank you for providing us with your review I can confirm that I have passed on your comments about your visit to the management team and to the Area Manager of the Cross Keys who would like to thank you for your feedback and to let you know that they have taken your feedback on board and... More 

Berkshire
Contributor
17 reviews 17 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed August 26, 2014

Stayed here for 2 days and for a budget hotel I could not fault it . Rooms were very clean. Breakfast was very good.... Plenty of choice. The check in and out were so quick.... Larger hotel chains take note. I would certainly use this hotel again.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear maxy46 Thank you for providing us with your review I can confirm that I have passed on your comments about your visit to the management team and to the Area Manager of the Cross Keys Hotel who would like to thank you for your feedback and to let you know that they have taken your feedback on board and... More 

Lowestoft, United Kingdom
1 review
5 of 5 stars Reviewed August 8, 2014

Lovely place to stay. Staff very friendly and welcoming. Food and service in restaurant was perfect. Would definitely go back.Yes you are by a main road but as soon as you enter hotel you can't hear anything.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
Spirit P, Guest Relations Manager at Good Night Inns Cross Keys Hotel, responded to this review

Dear Rachjm Thank you for providing us with your review. I can confirm that I have passed on your kind comments to the management team and to the Area Manager of the Cross Keys who would like to thank you for your positive feedback. We hope to see you soon at the Cross Keys. Kind regards, Guest Services More 

Luton, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 28, 2014

Just stayed the one night on the way home from Scotland and wanted to explore the N Yorks Moor. This is a small Premier Inn and as others have pointed out, it is on a busy main road. They called me a few days in advance to 'confirm the booking' and told me the hotel was on a main road.... More 

Was this review helpful? Yes
Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 22, 2014

Room required a repairs, hotel right beside a busy road and very loud in rooms overlooking road. Room very hot during the night, unable to open window due to noise. Staff not very helpful or friendly.

Review collected in partnership with premierinn.com

Was this review helpful? Yes 1
WhitbreadHotels, Online Customer Service at Good Night Inns Cross Keys Hotel, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More 

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Additional Information about Good Night Inns Cross Keys Hotel

Address: Middlesbrough Road | Upsall - Guisborough, Guisborough TS14 6RW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Guisborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Good Night Inns Cross Keys Hotel 3*
Number of rooms: 20
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Also Known As:
Premier Inn Middlesborough South (Guisborough) Hotel Guisborough

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